Not worth it
I am a US tourist visiting UK. It was my first experience using this app and just like the American version of the Lyft app, it was very disappointing. Driver tried to call me first then kept driving in the opposite direction. I canceled the ride, but got charged a cancelation fee. Now I am trying to contact the customer support to get a refund and there is no live support available. I am never using this app again. Such a waste of my time and unnecessary stress on my vacation!
Show more
Beware of where you use this app!
Beware of where you use this app. In certain cities, say Rome for example, the app works flawlessly and connects you to amazing safe and friendly drivers. Use the app in Napoli, the driver will never arrive, and Freenow will charge you the full amount for a ride you never received.
Thank you
Freenow has been a godsend on my vacation in Greece. Fast and affordable rides to all the different places I wanted to go to and all my drivers have been very friendly !
Not sufficiently protecting users against scams
Drivers are able to somehow charge you for a different route than the one you took if you are not careful. This shouldn’t be possible technically.
Great person
Very helpful and gave us ideas of things to do and restaurants to go to. Highly recommend
