Poor customer service and poor refund policy and
⭐ 1 Star – Absolutely terrible customer service
I ordered fish from FreshToHome, but they delivered the wrong fish. Because of their mistake, I couldn’t use the fish at all. This was not a mistake from my side—it was completely an issue with the order fulfillment from FreshToHome.
What is absolutely ridiculous is that they refunded only the fish amount while deducting/retaining the delivery and handling charges. Why the hell should I pay delivery and handling fees when the wrong product was delivered because of your own mistake? I did not receive what I ordered, and I couldn’t even use the fish that was delivered.
On top of that, I have called customer support numerous times trying to get this resolved, but I have received no proper response, no meaningful update, and no satisfactory resolution. I shouldn’t have to keep calling repeatedly for a problem that FreshToHome itself caused.
This is extremely frustrating and completely unacceptable customer service. I expect a full refund, including the delivery and handling charges, because the order was incorrectly fulfilled by FreshToHome.
If this is not resolved properly, I will share my genuine experience and review across relevant review platforms and social-media channels so other customers can make an informed decision before ordering.
I ordered fish from FreshToHome, but they delivered the wrong fish. Because of their mistake, I couldn’t use the fish at all. This was not a mistake from my side—it was completely an issue with the order fulfillment from FreshToHome.
What is absolutely ridiculous is that they refunded only the fish amount while deducting/retaining the delivery and handling charges. Why the hell should I pay delivery and handling fees when the wrong product was delivered because of your own mistake? I did not receive what I ordered, and I couldn’t even use the fish that was delivered.
On top of that, I have called customer support numerous times trying to get this resolved, but I have received no proper response, no meaningful update, and no satisfactory resolution. I shouldn’t have to keep calling repeatedly for a problem that FreshToHome itself caused.
This is extremely frustrating and completely unacceptable customer service. I expect a full refund, including the delivery and handling charges, because the order was incorrectly fulfilled by FreshToHome.
If this is not resolved properly, I will share my genuine experience and review across relevant review platforms and social-media channels so other customers can make an informed decision before ordering.
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Response from developer
Hi, We apologise for the disappointment. We would definitely like to check on this. We request you to share your order details with us at customercare@freshtohome.com and our team will get in touch with you.
App
Very easy to use and order from
Fresh fish and meat but often problematic
I’ve ordered all my fish and meat from FTH in the last several years. The products are generally vacuum packed and can be stored in the freezer straightaway or even washed if you want to sanitize it. However, sometimes, the packaging is puffed up. At other times, I have to spend an hour removing scales! The support team assures me time after time that it’ll not happen again but it does. So, contrary to an advertisement campaign they ran years ago about their fish/meat so clean that you can snip the pack open and add the product to your pan, you cannot. Also, applying their coupons is a pain. Coupons that are listed and seem to be relevant to your order cannot be applied. Anyway, I continue to buy from them for now. The fish especially is generally fresh.
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Response from developer
Hi, Please accept our sincere apologies. This is not what we want our customers to experience. We would definitely like to look into this. Please write to us at customercare@freshtohome.com and our team will get in touch with you.
Poor service
I am a regular customer of Fresh to Home and always have received good quality items. But major concern is in last few months twice wrong items delivered. Few months back I ordered Chicken but delivered mutton with some other ordered items and my mistake was that I have not checked it and placed the whole package in Freeze as I was going out of town and after 4 days when I saw the mistake immediately informed to Customer Care but no solution given instead of apology.
Again today I ordered multiple items and one of the item (12 Eggs) is missing and even after reported the same to customer care till now no call back received from delivery team or no cash back provided.
Again today I ordered multiple items and one of the item (12 Eggs) is missing and even after reported the same to customer care till now no call back received from delivery team or no cash back provided.
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Response from developer
Hi, Please accept our sincere apologies. This is not what we want our customers to experience. We would definitely like to look into this. Please write to us at customercare@freshtohome.com and our team will get in touch with you.
delay
Delay in delivering
