Setup is nearly impossible
I was completely unable to set up the portable air conditioning unit using the instructions in the app. The a/c simply would not connect to the wifi network in my house despite over two dozen attempts, over half of them with tech support on the line (with the rooster in her Indian yard crowing in the background).
I went online and found multiple complaints, dating back years, saying the same thing. One said they couldn’t fix it despite having 5 tech support people on the line. I noticed one comment that said using an iPad to do the setup rather than an iPhone fixed the problem, and allowed the user to control the a/c with the iPhone after the initial setup using the iPad, so I tried that. Still wasn’t able to get the a/c to connect to the the wifi using the iPad, but when I then tried again using the iPhone, it finally worked, and I am now able to control the a/c using my phone remotely.
Frigidaire needs to fix this issue. There’s no excuse for a big company like that putting garbage software out there and not fixing it. Frankly, I’m surprised Apple let them put it in the App Store.
I went online and found multiple complaints, dating back years, saying the same thing. One said they couldn’t fix it despite having 5 tech support people on the line. I noticed one comment that said using an iPad to do the setup rather than an iPhone fixed the problem, and allowed the user to control the a/c with the iPhone after the initial setup using the iPad, so I tried that. Still wasn’t able to get the a/c to connect to the the wifi using the iPad, but when I then tried again using the iPhone, it finally worked, and I am now able to control the a/c using my phone remotely.
Frigidaire needs to fix this issue. There’s no excuse for a big company like that putting garbage software out there and not fixing it. Frankly, I’m surprised Apple let them put it in the App Store.
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Response from developer
Hi, we apologize for any issue you might be having! Could you send details of what you are experiencing to our customer support at SmartHelp.US@Frigidaire.com? We'll get you up and running.
Worst app ever!
If I could give it zero start I would. This is the worst smart appliance app I’ve ever used. The tech company that created this app clearly didn’t know what they were doing. I was locked out of my account and couldn’t get back in. Every time I tried to log in the app would ask me to reset my password and after entering my email, I never received the link to reset my password. I had to create a new account with a whole new email and password in order to use the smart appliance via the app. The whole point of getting a smart AC is to be able to turn on the AC remotely via the app so when I get home the apartment would be cool. Word to the wise. If you’re looking to invest in a smart AC, do not, I repeat DO NOT! invest in a Frigidaire smart AC cause the app doesn’t work 95% of the times
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Response from developer
This doesn't seem right. We want to take a closer look at this for you. Please send a note to SmartHelp.US@Frigidaire.com so we can connect.
No Log In Function
This app used to work until an update a few months ago. I have my correct login info but am unable to login because there is no “submit” or “next” or “log in” button on my phone.
I paid extra for my AC to have this feature that is no longer functional. Worse, the scheduling function is imbedded in this non-working app, so it’s become a manual operation. I used to set my AC to begin cooling 2 hours before I got home to bring my 110 sq-ft workshop below 85 degrees. Now, no luck. It’s 95 when I get home and takes hours to get below 85. An email to tech support told me to do all the things I told them I’d already tried. No help. Very frustrating.
I paid extra for my AC to have this feature that is no longer functional. Worse, the scheduling function is imbedded in this non-working app, so it’s become a manual operation. I used to set my AC to begin cooling 2 hours before I got home to bring my 110 sq-ft workshop below 85 degrees. Now, no luck. It’s 95 when I get home and takes hours to get below 85. An email to tech support told me to do all the things I told them I’d already tried. No help. Very frustrating.
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Response from developer
Hi, we apologize for any issue you might be having! Could you send details of what you are experiencing to our customer support at SmartHelp.US@Frigidaire.com? We'll get you up and running.
Login Impossible with Smaller Screens
I originally selected the Frigidaire Wi-Fi AC because I could remotely control the device. It’s worked great for a few years now, and the unit always surprises me how quickly it cools a few rooms in my house.
The unfortunate issue comes with the updates to the app. When I set up the AC this season, I was disappointed by the fact that I can no longer log into the app to control the device simply because the login screen can not scroll or resizes for smaller screens. I have an iPhone SE, and there is no way to access the login button after entering the credentials.
If this can be patched, this would be most helpful to the small phone community.
The unfortunate issue comes with the updates to the app. When I set up the AC this season, I was disappointed by the fact that I can no longer log into the app to control the device simply because the login screen can not scroll or resizes for smaller screens. I have an iPhone SE, and there is no way to access the login button after entering the credentials.
If this can be patched, this would be most helpful to the small phone community.
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Response from developer
Hello you can either scroll to show sign in button, or close the keyboard by tapping any white space on the screen. If there is anything we can do for you, just let us know at SmartHelp.US@Frigidaire.com! Have a wonderful day!
Desync issues
Lately when I make any sort of change in the app, the portable A/C will correctly perform the setting change, but the app will start loading then show that my setting never changed. For example, I'll turn my A/C off in the app, the portable A/C will turn off, but the app will load and then a minute later say that the A/C is still on. Closing the app and reopening it will fix the desync between the app and portable A/C, but it's very tedious having to restart the app any time I want to do something. I bought it yesterday and it wasn't an issue. Today I woke up to my app refusing to connect to my portable A/C, when I restarted the A/C it started working again but now I'm faced with the desync issue. I still have 29 days left on the return policy so it's up to you.
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Response from developer
Hi, we apologize for any issue you might be having! Could you send details of what you are experiencing to our customer support at SmartHelp.US@Frigidaire.com? We'll get you up and running.
