Setup is nearly impossible
I was completely unable to set up the portable air conditioning unit using the instructions in the app. The a/c simply would not connect to the wifi network in my house despite over two dozen attempts, over half of them with tech support on the line (with the rooster in her Indian yard crowing in the background).
I went online and found multiple complaints, dating back years, saying the same thing. One said they couldn’t fix it despite having 5 tech support people on the line. I noticed one comment that said using an iPad to do the setup rather than an iPhone fixed the problem, and allowed the user to control the a/c with the iPhone after the initial setup using the iPad, so I tried that. Still wasn’t able to get the a/c to connect to the the wifi using the iPad, but when I then tried again using the iPhone, it finally worked, and I am now able to control the a/c using my phone remotely.
Frigidaire needs to fix this issue. There’s no excuse for a big company like that putting garbage software out there and not fixing it. Frankly, I’m surprised Apple let them put it in the App Store.
I went online and found multiple complaints, dating back years, saying the same thing. One said they couldn’t fix it despite having 5 tech support people on the line. I noticed one comment that said using an iPad to do the setup rather than an iPhone fixed the problem, and allowed the user to control the a/c with the iPhone after the initial setup using the iPad, so I tried that. Still wasn’t able to get the a/c to connect to the the wifi using the iPad, but when I then tried again using the iPhone, it finally worked, and I am now able to control the a/c using my phone remotely.
Frigidaire needs to fix this issue. There’s no excuse for a big company like that putting garbage software out there and not fixing it. Frankly, I’m surprised Apple let them put it in the App Store.
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Response from developer
Hi, we apologize for any issue you might be having! Could you send details of what you are experiencing to our customer support at SmartHelp.US@Frigidaire.com? We'll get you up and running.
Worst app ever!
If I could give it zero start I would. This is the worst smart appliance app I’ve ever used. The tech company that created this app clearly didn’t know what they were doing. I was locked out of my account and couldn’t get back in. Every time I tried to log in the app would ask me to reset my password and after entering my email, I never received the link to reset my password. I had to create a new account with a whole new email and password in order to use the smart appliance via the app. The whole point of getting a smart AC is to be able to turn on the AC remotely via the app so when I get home the apartment would be cool. Word to the wise. If you’re looking to invest in a smart AC, do not, I repeat DO NOT! invest in a Frigidaire smart AC cause the app doesn’t work 95% of the times
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Response from developer
This doesn't seem right. We want to take a closer look at this for you. Please send a note to SmartHelp.US@Frigidaire.com so we can connect.
No Log In Function
This app used to work until an update a few months ago. I have my correct login info but am unable to login because there is no “submit” or “next” or “log in” button on my phone.
I paid extra for my AC to have this feature that is no longer functional. Worse, the scheduling function is imbedded in this non-working app, so it’s become a manual operation. I used to set my AC to begin cooling 2 hours before I got home to bring my 110 sq-ft workshop below 85 degrees. Now, no luck. It’s 95 when I get home and takes hours to get below 85. An email to tech support told me to do all the things I told them I’d already tried. No help. Very frustrating.
I paid extra for my AC to have this feature that is no longer functional. Worse, the scheduling function is imbedded in this non-working app, so it’s become a manual operation. I used to set my AC to begin cooling 2 hours before I got home to bring my 110 sq-ft workshop below 85 degrees. Now, no luck. It’s 95 when I get home and takes hours to get below 85. An email to tech support told me to do all the things I told them I’d already tried. No help. Very frustrating.
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Response from developer
Hi, we apologize for any issue you might be having! Could you send details of what you are experiencing to our customer support at SmartHelp.US@Frigidaire.com? We'll get you up and running.
Login Impossible with Smaller Screens
I originally selected the Frigidaire Wi-Fi AC because I could remotely control the device. It’s worked great for a few years now, and the unit always surprises me how quickly it cools a few rooms in my house.
The unfortunate issue comes with the updates to the app. When I set up the AC this season, I was disappointed by the fact that I can no longer log into the app to control the device simply because the login screen can not scroll or resizes for smaller screens. I have an iPhone SE, and there is no way to access the login button after entering the credentials.
If this can be patched, this would be most helpful to the small phone community.
The unfortunate issue comes with the updates to the app. When I set up the AC this season, I was disappointed by the fact that I can no longer log into the app to control the device simply because the login screen can not scroll or resizes for smaller screens. I have an iPhone SE, and there is no way to access the login button after entering the credentials.
If this can be patched, this would be most helpful to the small phone community.
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Response from developer
Hello you can either scroll to show sign in button, or close the keyboard by tapping any white space on the screen. If there is anything we can do for you, just let us know at SmartHelp.US@Frigidaire.com! Have a wonderful day!
Desync issues
Lately when I make any sort of change in the app, the portable A/C will correctly perform the setting change, but the app will start loading then show that my setting never changed. For example, I'll turn my A/C off in the app, the portable A/C will turn off, but the app will load and then a minute later say that the A/C is still on. Closing the app and reopening it will fix the desync between the app and portable A/C, but it's very tedious having to restart the app any time I want to do something. I bought it yesterday and it wasn't an issue. Today I woke up to my app refusing to connect to my portable A/C, when I restarted the A/C it started working again but now I'm faced with the desync issue. I still have 29 days left on the return policy so it's up to you.
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Response from developer
Hi, we apologize for any issue you might be having! Could you send details of what you are experiencing to our customer support at SmartHelp.US@Frigidaire.com? We'll get you up and running.
Painfully useless
UPDATE: the developer responded in an utterly useless way. Read the review; fix the issue. If they put the effort into fixing the app that they put into pretending to help the reviews wouldn't be so awful
You'll log in, it'll look like it's thinking, and then it'll just stop thinking... no indication that you logged in or didn't; just the same login screen. Same with enabling notifications; buttons appear not to DO ANYTHING which is astonishing for buttons in an app. Then god help you if you get past "enable notifications," cause you're never getting anything but a red splash screen with intermittent spinners. Just an unbelievable pile of garbage for such a large company to produce. I'd be embarrassed to put my name on it. The
You'll log in, it'll look like it's thinking, and then it'll just stop thinking... no indication that you logged in or didn't; just the same login screen. Same with enabling notifications; buttons appear not to DO ANYTHING which is astonishing for buttons in an app. Then god help you if you get past "enable notifications," cause you're never getting anything but a red splash screen with intermittent spinners. Just an unbelievable pile of garbage for such a large company to produce. I'd be embarrassed to put my name on it. The
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Response from developer
We apologize for the inconvenience. Can you be more specific please so that we can identify the issue? Don't hesitate to reach out to us at SmartHelp.US@Frigidaire.com.
New App is absolute junk
The old app worked flawlessly with my wi-fi. The new app, from day 1 has never worked. The only solution the support team could come up with was for ME to get a different router to try to see if it would work…. How can you release a new app, have the customer explicitly tell you the old app worked fine and nothing has changed in the environment and still suggest the customer needs to buy another router to try… not even knowing that it will fix the issue… Maybe the new app is hot garbage? We bought this A/C unit primarily for the smart function and offsite control. What a waste of time and money. Horrible support. Incompetent.
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Response from developer
Hi, we apologize for any issue you might be having! Could you send details of what you are experiencing to our customer support at SmartHelp.US@Frigidaire.com? We'll get you up and running.
Needs direct control over inverter power level
My shiny new 12k inverter AC is a game changer. Offering dramatic improvements in power, quietness, and efficiency. Under certain conditions, it can run at under 100w, including the fan! Like so good, why do they even bother making 8k and 10k models at similar prices? Just add a room size menu to the 12k and call it a day. Market it as a single “Universal 1k-12k” model.
But the inverter’s power level is fully automated, based on set temp, outside temperature, and fan speed. And this automation gets in the way. Particularly in my sleep only configuration. Where I would like 1200w power to precool the bedroom in the evening and then 2-300w to keep it that way while I sleep. But by the time it’s late enough to turn my Frigidaire on, it’s also cooled down enough outside that the most power I can get out of it is 600w. Unnecessarily doubling the time precool takes.
I need a scheduling option that includes power levels. Percentage, room size, watts, disable inverter. Anything that will let me max out the compressor’s power for a few hours in the evening. Then also schedule automated or lower power levels to run quiet until morning.
But the inverter’s power level is fully automated, based on set temp, outside temperature, and fan speed. And this automation gets in the way. Particularly in my sleep only configuration. Where I would like 1200w power to precool the bedroom in the evening and then 2-300w to keep it that way while I sleep. But by the time it’s late enough to turn my Frigidaire on, it’s also cooled down enough outside that the most power I can get out of it is 600w. Unnecessarily doubling the time precool takes.
I need a scheduling option that includes power levels. Percentage, room size, watts, disable inverter. Anything that will let me max out the compressor’s power for a few hours in the evening. Then also schedule automated or lower power levels to run quiet until morning.
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Duct tape is faster and safer
Forces an account, wifi, and repeated password changes & browser based logins to re-access the app, to simply turn off a giant, blinding, flashing blue & yellow light bar (they enable by default) on a portable bedroom air conditioner. Faster and less headache to simply cover the light with duct tape.
Holds your ability to do anything in the dark hostage, while their AC is in the same room (sleep, watch movies, etc), in exchange for your email address & browser cookies. Again, duct tape and done.
To be fair... the App works! Kudos! ... But one can't separate reviewing the app from the hardware due to how they are integrated... ie: app is required to get a basic non-app related hardware option to work. An App that requires personal data as the ONLY way to disable the AC status light-bar.... with repeated logins and password resets as the ONLY way to keep it disabled. It's a hardware issue that became an App issue once Frigidaire made the light's off-switch an App exclusive option.
Holds your ability to do anything in the dark hostage, while their AC is in the same room (sleep, watch movies, etc), in exchange for your email address & browser cookies. Again, duct tape and done.
To be fair... the App works! Kudos! ... But one can't separate reviewing the app from the hardware due to how they are integrated... ie: app is required to get a basic non-app related hardware option to work. An App that requires personal data as the ONLY way to disable the AC status light-bar.... with repeated logins and password resets as the ONLY way to keep it disabled. It's a hardware issue that became an App issue once Frigidaire made the light's off-switch an App exclusive option.
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Response from developer
Hi, we apologize for any issue you might be having! Could you send details of what you are experiencing to our customer support at SmartHelp.US@Frigidaire.com? We'll get you up and running.
Setup is frustrating
The set-up is beyond frustrating! There are so many steps and wait for this and listen for that. We watched the video and followed that! I first got the appliance it took an hour to finally get it connected.
Now I updated the app like I was asked to, had to reset the connection. This time I tried 5 times and I’ve given up!! The directions say the blinking light will come on… it doesn’t. I heard a chime though, so I let go when it said. Continued on to the next step and my AC starting beeping (directions say nothing about beeping) continued on, finished the steps and I get, “No connection!” I chose allow location when using the app and chose the WiFi label it told me to. …and nothing!!
Now I updated the app like I was asked to, had to reset the connection. This time I tried 5 times and I’ve given up!! The directions say the blinking light will come on… it doesn’t. I heard a chime though, so I let go when it said. Continued on to the next step and my AC starting beeping (directions say nothing about beeping) continued on, finished the steps and I get, “No connection!” I chose allow location when using the app and chose the WiFi label it told me to. …and nothing!!
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Response from developer
We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at SmartHelp.US@Frigidaire.com. Thank you.
Let the cool begin
I have used Frigidaire for a few years now and like the features. The hand held remote is not very friendly, but the app works great.
A1 AC
Love the App and being able to control the temperature as I’m leaving work to make sure my room is nice and cold when I get home. I love using it when I’m in bed and don’t feel like getting out to change the settings. Just all around a Great AC!
Can't even log in - does not work
Create a sign in, then asks to validate email. Do that, then the app gets stuck. Kill it and re-open, and you get a new accept notifications screen which makes you weirdly log in again. Do that, and app freezes again.
Kill it, and now the app won't load at all. Reinstall app, process repeats itself.
Kill it, and now the app won't load at all. Reinstall app, process repeats itself.
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Can’t remove schedule once created
Initially, I couldn’t login. Their excellent support team diagnosed the problem, which was my VPN.
I created a schedule for the AC, but changed my mind about it because I only wanted to schedule it for one day, not to be repeated. Now I can’t seem to delete the set schedule.
I created a schedule for the AC, but changed my mind about it because I only wanted to schedule it for one day, not to be repeated. Now I can’t seem to delete the set schedule.
Recent update better
Just purchased wifi-enabled AC in June 2022.
The AC function is excellent; but unable to connect to my wifi.
Recent update seemed to have corrected issue (or it’s still flakey- but got lucky!).
The smart phone app is great in controlling unit. However: the scheduler needs improvements -similar settings that my smart thermostat in another hvac system:
1) there should be a vacation mode- not where it’s off- but a user setting that keeps ac running but to an unoccupied setting that doesn’t keep unit in a crazy hot status (i.e. if comfort setting is 72- there should be a vacation setting of 82.
2) one should be able to have stored schedule but ability to turn off schedule without erasing. Same with sleep cycle mode.
The AC function is excellent; but unable to connect to my wifi.
Recent update seemed to have corrected issue (or it’s still flakey- but got lucky!).
The smart phone app is great in controlling unit. However: the scheduler needs improvements -similar settings that my smart thermostat in another hvac system:
1) there should be a vacation mode- not where it’s off- but a user setting that keeps ac running but to an unoccupied setting that doesn’t keep unit in a crazy hot status (i.e. if comfort setting is 72- there should be a vacation setting of 82.
2) one should be able to have stored schedule but ability to turn off schedule without erasing. Same with sleep cycle mode.
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Lots of bugs
I have 2 of the gallery Window AC units. One has connection issues all the time, I’m assuming it’s an issue with the ac unit and not the app, however recently sometimes when using the app it says it’s connected but the ac unit will be stuck on and you can’t get the app to turn it off (it seems to think the unit is off when it’s clearly not). To get it out of this state I have to unplug the AC unit.
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App Has Problems
Signed up for an account and it took me to a screen saying I needed to verify my email. I did that, but it didn’t kick me back to the app, so I switch back and it’s stuck on the verify email screen. I back out of that and attempt a login, which seems to work, but then it asks about notifications, which I figure I will give them a shot. I say allow and it asks me to log in again on a different looking screen. This login doesn’t work. I back out and try to say no to notifications, but that doesn’t work, either. I back out and try to log in again, which fails. I tried force quitting the app, but now it won’t even go past the splash screen with the Frigidaire logo. Can I just use the freaking app and get to the verifications and notifications later? Can you make a real app that isn’t just loading web pages so it’s actually responsive and remembers my state and login information and so on? If I find out I have to log into this app ever again, all convenience of using it is lost. Terrible experience so far. I hope it works when I try again later, but I’m about to give up entirely.
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Response from developer
We would be happy to help you through this and get you going with the app. Please give us a call at 800-311-4667 or send us an email at SmartHelp.US@Frigidaire.com. We apologize for the trouble.
The App
Your app doesn’t work. What minor bug and adjustments did you fix because right now the app does not want to do anything I set it to do. It says my ac is on when it’s off, I was trying to turn it off from the app on my phone and it doesn’t do it, it just buffers and goes back to the screen as if I didn’t do anything, I’m changing the temperature on the app to control the ac and yet it continues unchanged, all of it! Nothing is working and it’s done this twice already two days in a row. Are you fixing it at night or why does the app not work? Yesterday when it did this I just kept trying and finally it went back to normal but it’s not doing so now and honestly I don’t know what it is? I checked for updates on the phone and nothing needs to be updated. I turned off the phone and back on refreshed the app and nothing. What’s wrong with it?
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Response from developer
Please power cycle the appliance by unplugging the unit for 30 seconds and then plug it back in. This should update the app and air conditioner status. If not, please email your review along with the model and serial# to SmartHelp.US@Frigidaire.com.
Constant connectivity problems
The app looks good and has all the necessary features but has constant connectivity issues. I have 4 Frigidaire ACs and it randomly loses connection with each of them at different times and then with a few days regains connection without me doing anything. So I don’t think it has anything to do with the ACs themselves. I would love to give this app 4+ stars if it only worked consistently.
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Surprisingly unhelpful app
I was so excited to buy an air conditioner I could control from my phone. Turns out that’s not what I bought, because the app seems to work less than half the time. It frequently becomes disconnected from the appliance and has to be re-paired. More than half the time I try to use the app to adjust the AC, it just loads for a few moments then stops without actually changing the settings on the unit. I’ve never experienced an app that works so inconsistently.
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