Delivery is on time
Delivery is on time.
Please keep milk packets in basket on the shoe rack
Too bad services. Packets are throwing on floor and sometimes on cheppals/slippers instead of putting on basket
Annoying calls to refund rightful money
Imagine this scenario. It happens to me at least twice a week.
If I ordered 5 packets of milk, the delivery guy will deliver 4 and mark it as 5 (guessing to pocket the money for one). I have to check everyday and request for refund for the missing milk pocket. Some customer rep will call me to confirm in my busy day about the missing milk to refund the amount. It’s so annoying to do this so many times. There should be a penalty for delivery person for incorrect number of milk and type of milk usually cheaper and charging more. Confirm with the delivery man.
But if you really like talking with me and are going to call me twice a week, then let’s have one person as customer rep for me so my friendship blossom with that person. PS I PAY THE MEMBERSHIP FEE TOO
If I ordered 5 packets of milk, the delivery guy will deliver 4 and mark it as 5 (guessing to pocket the money for one). I have to check everyday and request for refund for the missing milk pocket. Some customer rep will call me to confirm in my busy day about the missing milk to refund the amount. It’s so annoying to do this so many times. There should be a penalty for delivery person for incorrect number of milk and type of milk usually cheaper and charging more. Confirm with the delivery man.
But if you really like talking with me and are going to call me twice a week, then let’s have one person as customer rep for me so my friendship blossom with that person. PS I PAY THE MEMBERSHIP FEE TOO
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Response from developer
Dear Customer, We are awaiting for your contact details to be shared at complaints@fthdaily.com so that we get in touch with you over call at the earliest.
Lazy people
Worst app to get things from, these people will deliver milk at 12pm and even after you raise multiple complaints, they don’t do anything about it. All they say is “sorry for the inconvenience, it won’t happen again” and then the same thing happens n number of times. Also the milk that gets delivered at 12pm is always spoilt. They have started charging for delivery and then ive not got my milk packet delivered on time.
I had ordered groceries from them once, because of a glitch in their app…they sent me double quantities of everything (₹1000 worth of products) and when i raised complaint, they asked me to return the items next day and they refunded only half the amount. They deducted money from my account for a mistake that they made and after that they did not take any complaints from me. They just ignored my msgs and calls and they claim to be best at customer service!! JOKES!!!! Please do not use their services!
I had ordered groceries from them once, because of a glitch in their app…they sent me double quantities of everything (₹1000 worth of products) and when i raised complaint, they asked me to return the items next day and they refunded only half the amount. They deducted money from my account for a mistake that they made and after that they did not take any complaints from me. They just ignored my msgs and calls and they claim to be best at customer service!! JOKES!!!! Please do not use their services!
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Response from developer
Dear Sari897 ,We are awaiting for your contact details to be shared at complaints@fthdaily.com so that we can get in touch with you over call at the earliest.
Delivery service
good service
Please keep milk packets in basket on the shoe rack
Too bad services. Packets are throwing on floor and sometimes on cheppals/slippers instead of putting on basket
Pathetic Customer support
immediate attention required to the deplorable state of milk delivery service from FTH. Consistent delays disrupt morning routine, making your service unreliable. Your customer support is virtually unreachable, leaving customers frustrated and without recourse when issues arise. This is one of the most customer service platform, but I have ever seen, and they never reachable. Furthermore, your delivery personnel are unapproachable, preventing direct resolution of minor concerns. Most critically, I'm repeatedly receiving spoiled milk packets, posing health concerns and indicating a severe failure in your quality control. This situation is unsustainable and completely unacceptable. I expect a prompt investigation and concrete actions to rectify these persistent problems.
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Pathetic Resolution System and an Arrogant Customer Support team
Be careful. And to add to the Woes if you happen to want the refund of your wallet balance, you would not get it, FTH would still force you to use it to buy their pathetic services with which you wouldn’t be happy; and use the balance. So be careful on how much you want to recharge your wallet. If you avail this service provider, keep your fingers crossed and expect that nothing wrong should happen. And if some thing goes wrong, you are taken for a ride, it starts with the App, AI enabled, it decides if you have a problem or not, it decides what resolution you should be given, if you call the number provided you are answered by a Robot, who will tell you what to do and also tell you the resolution timelines based on your inputs. And by luck someone calls you, you are told you don’t know how to use the App, you are lectured and made to agree how illiterate you are. And the end they will tell you, problem was with you and prove that you are wasting their time.
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Response from developer
Dear SumanRSh, As discussed on the call, We hope the issue has been addressed.
Fees to load wallet
It’s bad that FTH collects 13.50 to reload wallet. Please change name to PTL (Pay to load) as you are no more free to home. Moved to more better options
Milk delivery
Milk packet cut open & milk spilt all over 2 days
delivery and service charge
Delivery:
Milk delivery is not punctual as per the time we needed which was by 6 Am. Whenever the regular service boy is absent , milk will be delivered after 8 Am which is of no use as children will leave to school. Secondly what ever the req product we order , almost in a month more than 10 times the product will not be delivered and they keep a comment “Leakage” or “ out of stock”. When they keep a cut of time for every brand and we do order within the time frame such excuses would cause problems to customer.
Service charge:
From Oct ‘24 they have started levying the service charge which is Rs 3/- per day which is of high cost. The bad part is though they don’t deliver the req qty they charge the same service charge which is not proper.
App issue
There is no provision to raise a complaint for not delivered products which is a big loop whole. Despite raising this concern many times they have not attempted to resolve the issue. Secondly there is no cancellation facility. At time there may be some exceptions for customers to opt for cancellation. There should be a facility.
Delivery Boys replaced :
Frequently delivery boys get changed and we have to catch hold of them to explain the need of the time frame we need the delivery. This is another challenger
Milk delivery is not punctual as per the time we needed which was by 6 Am. Whenever the regular service boy is absent , milk will be delivered after 8 Am which is of no use as children will leave to school. Secondly what ever the req product we order , almost in a month more than 10 times the product will not be delivered and they keep a comment “Leakage” or “ out of stock”. When they keep a cut of time for every brand and we do order within the time frame such excuses would cause problems to customer.
Service charge:
From Oct ‘24 they have started levying the service charge which is Rs 3/- per day which is of high cost. The bad part is though they don’t deliver the req qty they charge the same service charge which is not proper.
App issue
There is no provision to raise a complaint for not delivered products which is a big loop whole. Despite raising this concern many times they have not attempted to resolve the issue. Secondly there is no cancellation facility. At time there may be some exceptions for customers to opt for cancellation. There should be a facility.
Delivery Boys replaced :
Frequently delivery boys get changed and we have to catch hold of them to explain the need of the time frame we need the delivery. This is another challenger
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Response from developer
Dear Sriyeles , We are awaiting for your contact details to be shared at complaints@fthdaily.com so that we can get in touch with you over call at the earliest.
Very poor delivery
No response
Suryanarayana Metta
On time delivery and quality ensured. Name fits the service. Thank you
Reliable, Convenient, and Hassle-Free Grocery Delivery!
I rely heavily on FTH Daily for all my grocery needs, and they’ve been a game-changer! The convenience of being able to place orders until 11 PM and having everything delivered by 6 AM the next day is unmatched. Their product quality is consistently high, and they handle complaints promptly and effectively, which builds a lot of trust.
Compared to other apps where I frequently face issues like unexplained order cancellations, FTH Daily stands out for its reliability and customer-centric approach. They’ve truly set a benchmark for seamless and hassle-free grocery delivery!
Compared to other apps where I frequently face issues like unexplained order cancellations, FTH Daily stands out for its reliability and customer-centric approach. They’ve truly set a benchmark for seamless and hassle-free grocery delivery!
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Response from developer
Thanks for taking out time to rate us. It really helps us to keep going and delivering the best :)
Very poor delivery
No response
Response from developer
Dear Customer, We are awaiting for your contact details to be shared at complaints@fthdaily.com so that we can get in touch with you over call at the earliest.
Daily prompt delivery
Daily prompt delivery service even one item
Pathetic customer service
Very rude and unprofessional customer service guy !! First they deliver rotten apples at our doorstep and when we share the pics one by one - the cc guy argues that we need to share all the apples pics at one short only else he won’t refund ! Infact he even tries to justifies by saying that what if we would have bought from the local vendor on the road .. well ,we are done with this so called FTH app! We have some amount left in the app - I shall use that and never ever look back at this pathetic customer service app !! Btw - they expect you eat all the apples at one short and share the pics .. extremely rude and insensible customer support team. Our mistake that we had been sticking to you guys since so long .. may be next time - they will ask us to keep all the rotten apples and invite insects and then invite FTH team to have a look as a proof coz twice we raised the complaint and twice they rejected saying insufficient proof .. looks like - they need a documentary to act as proof to support our complaints!!
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Response from developer
Dear Aamoro, We are awaiting for your contact details to be shared at complaints@fthdaily.com so that we can get in touch with you over call at the earliest.
Hassle-free ordering, good customer service
Have been using FTH Daily for close to 3 years and been having a great experience so far. Good inventory, very easy to place orders on the app, and the deliveries are completely hassle-free. The orders arrive early in the morning, and money isn’t deducted unless delivery is complete. The best feature is being able to set plans or recurring deliveries and being able to customise them. Returns and refunds are also processed smoothly and we’ve had zero issues with their services so far. Besides there are good offers on the app every now and then and most of the prices are competitive. Highly recommend!
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Delivery and quality
We are seeing issue with glass bottle cracking and also getting spoiled. We have seen twice the bottle cracking and milk getting spoiled once in last one week.
Door delivery
Nice home delivery app and very punctual on that too.