Zero Refunds on failed transactions
I had an order failure where ₹90 was supposed to be refunded. SmartQ support informed me that the amount was added to a credit wallet that expires within minutes, instead of being refunded back to the original payment source. In my case, only ₹80 (company-provided shift allowance) was credited back, while the additional ₹10 that I paid from my own money is still missing and is neither visible in my SmartQ wallet nor refunded to my GPay account.
What makes this worse is that customer support simply stated that the refund was added to an expiring wallet, without properly addressing the missing amount or explaining where my personal funds went.
Refund processes should be transparent and customer money should never disappear into an expiring wallet. Very disappointing experience. I expect a proper investigation and refund of the missing amount.
What makes this worse is that customer support simply stated that the refund was added to an expiring wallet, without properly addressing the missing amount or explaining where my personal funds went.
Refund processes should be transparent and customer money should never disappear into an expiring wallet. Very disappointing experience. I expect a proper investigation and refund of the missing amount.
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Absolutely horrible app & ecosystem
What a horrible app that fails at basic functions. Non user friendly and janky unusable ui. The developers and designers for this app should quit, they don’t deserve to be employed anywhere in tech.
This is the worst app everyone I know at my workplace is forced to interact with (this has been surveyed).
I don’t think anyone would ever use this pile of garbage if it wasn’t forced by some corporates for food ordering.
This is the worst app everyone I know at my workplace is forced to interact with (this has been surveyed).
I don’t think anyone would ever use this pile of garbage if it wasn’t forced by some corporates for food ordering.
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Login & Authentication Not Working
The app is not working as expected. Even with the latest iPhone, latest iOS, and the latest version of the SmartQ app, the login process fails after successful Microsoft authentication. Authentication completes successfully, but the app then asks for additional authentication and eventually displays an “Unexpected error has occurred” message instead of completing the registration or login.
The login and authentication flow needs to be thoroughly tested and verified across supported iOS devices and versions. At present, the app does not provide a reliable sign-in experience.
The login and authentication flow needs to be thoroughly tested and verified across supported iOS devices and versions. At present, the app does not provide a reliable sign-in experience.
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Absolute trap. No refund option.
I am forced to leave this review because this app essentially traps your money. Im longer needed to come to the office and access to the physical cafeteria. I have a remaining balance left in my wallet, and when I asked about a refund, I was told by staff(cafeteria buddy)that they "cannot transfer or refund the money" and that I should just "buy things for friends" to empty it.
This is incredibly unprofessional and borderline predatory. If you take people's hard-earned money into a digital wallet, you must provide a way to refund it when circumstances change. Forcing users to spend money they can no longer use is unacceptable.
Do not add money to this wallet. Once it's in there, they will not give it back. Fix your policy and refund my money.
This is incredibly unprofessional and borderline predatory. If you take people's hard-earned money into a digital wallet, you must provide a way to refund it when circumstances change. Forcing users to spend money they can no longer use is unacceptable.
Do not add money to this wallet. Once it's in there, they will not give it back. Fix your policy and refund my money.
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Does not support BHiM upi
The app has Paytm payment which does not support BHIm upi payment. This lack of feature makes the app useless for me… was easier before
