Zero Refunds on failed transactions
I had an order failure where ₹90 was supposed to be refunded. SmartQ support informed me that the amount was added to a credit wallet that expires within minutes, instead of being refunded back to the original payment source. In my case, only ₹80 (company-provided shift allowance) was credited back, while the additional ₹10 that I paid from my own money is still missing and is neither visible in my SmartQ wallet nor refunded to my GPay account.
What makes this worse is that customer support simply stated that the refund was added to an expiring wallet, without properly addressing the missing amount or explaining where my personal funds went.
Refund processes should be transparent and customer money should never disappear into an expiring wallet. Very disappointing experience. I expect a proper investigation and refund of the missing amount.
What makes this worse is that customer support simply stated that the refund was added to an expiring wallet, without properly addressing the missing amount or explaining where my personal funds went.
Refund processes should be transparent and customer money should never disappear into an expiring wallet. Very disappointing experience. I expect a proper investigation and refund of the missing amount.
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Absolutely horrible app & ecosystem
What a horrible app that fails at basic functions. Non user friendly and janky unusable ui. The developers and designers for this app should quit, they don’t deserve to be employed anywhere in tech.
This is the worst app everyone I know at my workplace is forced to interact with (this has been surveyed).
I don’t think anyone would ever use this pile of garbage if it wasn’t forced by some corporates for food ordering.
This is the worst app everyone I know at my workplace is forced to interact with (this has been surveyed).
I don’t think anyone would ever use this pile of garbage if it wasn’t forced by some corporates for food ordering.
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Login & Authentication Not Working
The app is not working as expected. Even with the latest iPhone, latest iOS, and the latest version of the SmartQ app, the login process fails after successful Microsoft authentication. Authentication completes successfully, but the app then asks for additional authentication and eventually displays an “Unexpected error has occurred” message instead of completing the registration or login.
The login and authentication flow needs to be thoroughly tested and verified across supported iOS devices and versions. At present, the app does not provide a reliable sign-in experience.
The login and authentication flow needs to be thoroughly tested and verified across supported iOS devices and versions. At present, the app does not provide a reliable sign-in experience.
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Absolute trap. No refund option.
I am forced to leave this review because this app essentially traps your money. Im longer needed to come to the office and access to the physical cafeteria. I have a remaining balance left in my wallet, and when I asked about a refund, I was told by staff(cafeteria buddy)that they "cannot transfer or refund the money" and that I should just "buy things for friends" to empty it.
This is incredibly unprofessional and borderline predatory. If you take people's hard-earned money into a digital wallet, you must provide a way to refund it when circumstances change. Forcing users to spend money they can no longer use is unacceptable.
Do not add money to this wallet. Once it's in there, they will not give it back. Fix your policy and refund my money.
This is incredibly unprofessional and borderline predatory. If you take people's hard-earned money into a digital wallet, you must provide a way to refund it when circumstances change. Forcing users to spend money they can no longer use is unacceptable.
Do not add money to this wallet. Once it's in there, they will not give it back. Fix your policy and refund my money.
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Does not support BHiM upi
The app has Paytm payment which does not support BHIm upi payment. This lack of feature makes the app useless for me… was easier before
Dysfunctional
The app is slow almost all the time, sometimes it resembles IRCTC during tatkal booking. Also the vending machines only work half the time.
Since this is the only way to order on our cafeteria, I’m forced to always call for support or end up having food outside . Waste of time, money and energy.
To put it bluntly, this is a Theva illatha aani 🤷🏼♂️
Since this is the only way to order on our cafeteria, I’m forced to always call for support or end up having food outside . Waste of time, money and energy.
To put it bluntly, this is a Theva illatha aani 🤷🏼♂️
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Response from developer
Hi, we regret for yr experience. Please share a detailed response of the issues that you are facing at support@thesmartq.com. Our team will take a look at it and get back to you.
Disappointed with the service
Always deduct money from the bank. Money will get refund to your bank what the use of this app if order is not placed at the particular point of time .When the people in hunger they trusted in this app and order food.
It’s good, but can be improved a lot!
The app doesn’t provide a very intuitive UPI payment page. I personally use PayZapp, but the app doesn’t have any direct link to the app. And if I choose other UPI, it takes me to a webpage where I have to enter the details every time! This is a very bad experience for users. Also the app doesn’t have direct card payment support. That also takes you to a webpage where you have to enter e everything every time!
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Concerns About Food Quality and Options
I’d like to suggest adding a rating option for food items — it’s essential for users to share honest feedback. Currently, the food quality at BDC9 is disappointing, and without a feedback mechanism, there's no way to voice concerns or help improve the experience.
Additionally, SmartQ should work closely with food vendors to enhance the variety and quality of offerings. At present, the limited selection lacks taste and value, leaving many of us feeling dissatisfied and that our money is being wasted.
Improving this would greatly enhance employee satisfaction and ensure better accountability from vendors.
Additionally, SmartQ should work closely with food vendors to enhance the variety and quality of offerings. At present, the limited selection lacks taste and value, leaving many of us feeling dissatisfied and that our money is being wasted.
Improving this would greatly enhance employee satisfaction and ensure better accountability from vendors.
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HardQ instead SmartQ
It’s really frustrating to use in Carelon- as it keep asking for location on every single time and credit card information are not saved and needs manual entry but then card information doesn’t show up on the top it’s on bottom as you’re unable to enter and you can’t even copy paste of it. Hungry app was better comparing it.
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Response from developer
We appreciate you for highlighting it. The same has been shared with our core team and will take necessary actions to make your future experience better. For further assistance you can reach us on support@thesmartq.com.
Big UI Bug
When user clicks on Credit Card field to add Credit car number. The field is cover by the keyboard itself making it unable to see the credit card.
And credit card Detail is not getting saved so user need to reenter agin and again
And credit card Detail is not getting saved so user need to reenter agin and again
Response from developer
Thank you for taking the time to review our app. The same has been highlighted to our core team and will take your feedback as a guiding factor as we're working on it to find the optimal approach that benefits our users. For further assistance you can reach us on support@thesmartq.com.
Great app but wallet top up feature does not work
Great app but wallet top up feature does not work. It’s non-operational for more than 2 weeks now
Worst application
There is no different option for login and sign up. Every-time you want to login with your existing mobile number it will show “Account already exist, please login”.
Multiple time raised the issue but no one one helping
Multiple time raised the issue but no one one helping
Image Request
Hi to the developer,, pls add camera on the feedback functionality of the app so that we can provide images about the foods being served. Thanks
Worst
Not sure who have modified the application which used to work perfectly fine but from last three days after login and successfully authenticating with SSO nothing happens and than you can try anything even reinstalling but nothing happens. There is no help and contact option without that but only thing we can do now is to talk to our IT team to switch to something better than this solution.
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Response from developer
This is not the experience we want you to have. Please reach out to us at support@thesmartq.com, our team will look into it at the earliest to provide you best resolution.
Pluxee is linked - No options to pay using it
Pluxee is linked to my SmartQ app, yet it doesn’t show in the payment method.
New UX and product experience is good
Good job team, i see SmartQ growing in right direction
Convenient
Easy to use
Crashes Frequently
The app crashes frequently and very rarely works on the first try. When reached out to help, their only suggestion is to restart the phone 🤷♂️
Location changes automatically
I am not finding any option to change location
