Gas
Zain , my advisor was very clear and knowledgeable, my problem was sorted out quickly đź‘Ť
EV charger fault repaired within 36 hours of reporting
Amazing customer service from Toby when we reported our fault right through until Chris K came out to repair the fault, the customer service from this company is absolutely first class! I totally recommend Fuse Energy to everyone!
Upgrade to fuse
Fuse have the best customer service I have ever had from one of my big utility or telco providers. I’m so glad I switched and the app is great. Easy to use and easy to track spend.
Wow
Wonderful team. Amazing app. Great company.
Customer Service
Really helpful sorting out my payment after a successful installation of an EV home charger.
human help received
Had a great experience with Solomon who solved my issue for me. Thanks
Great service
Always great communication either with chat or a human
Not user intuitive
I have switched to Fuse around 5 months ago. The switch itself was easy and straightforward.
I found using the app a little counterintuitive as it’s lacking in functionality.
For example, there are no monthly bills available on the app, nor are they sent in an email - it’s important to have access to this.
I can’t find a way to Delete messages in the Inbox and there are plenty of them (mostly spam about Referrals). I want to keep only important messages.
Also, Fuse has no possibility of monthly payments- something I would find useful for easier budgeting and building up credit for periods of higher usage and higher payments.
I had no major issues or complaints about Fuse and find them unobtrusive as a supplier.
Just need easier functionality on the app.
I found using the app a little counterintuitive as it’s lacking in functionality.
For example, there are no monthly bills available on the app, nor are they sent in an email - it’s important to have access to this.
I can’t find a way to Delete messages in the Inbox and there are plenty of them (mostly spam about Referrals). I want to keep only important messages.
Also, Fuse has no possibility of monthly payments- something I would find useful for easier budgeting and building up credit for periods of higher usage and higher payments.
I had no major issues or complaints about Fuse and find them unobtrusive as a supplier.
Just need easier functionality on the app.
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Fantastic
Customer care done right
Perfect
Mallika in customer service was great nothing too much trouble
Perfect
Perfect
Exceptionally good customer service
Potentially needed a new meter due to RTS switch off
Very efficient problem solving
Messaging and chatting via the App is a really great way to communicate with Fuse and resolve problems as quickly as possible. You spend far less time hanging about queuing and waiting, the process is so much more efficient. Thank you Fuse.
Great App chat function
The chat function on the app was really helpful, the AI agent was actually really useful providing in depth responses that don’t feel generic. I didn’t need to jump through hoops to speak to a real human and Vith was so helpful in resolving my query.
Thank Sowjanya
I needed some help with confirming my meter reads were accepted and the online chat service was excellent. One of the best features in the app. Thank you Sowjanya for your help! :)
Customer service by Daniel
Today I was served by customer service advisor Named Daniel, there was confusion when I switched the energy from my old supplier to the new, Daniel helped me out with the confusion in the price and he explained me the reason behind the price change and since the confusion was genuine he then offered me the same price displayed in the moneysupermarket.com , he was very quick to address the confusion and solve my situation in diligent way. Hats off to him and his hard work. Excellent service received today.
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Great Team
I’ve had to get in touch with Fuse mainly to do with installing an EV charger, The guys n gals there have been great at getting in touch. Sometimes when I can’t be bothered to txt I ask them to phone me and lie and behold.. they do. Amazing. They sorted out a scam txt id had too. I almost feel like I know some of them well. Especially Granit and Dyer. Sorry if name spelling is wrong Any way. Great team and although Gas and Electric is pricey, these were the best I could find
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Thanks Zuha and Fuse
Great customer service from Zuha today sorting out a tricky issue caused by my previous supplier, only just joined Fuse but everything has been very good so far
Terrible
These people are scammers!!! Do not sign a contract with them
Response from developer
Hey there, I'm sorry you had this experience. We might be able to resolve this for you. Please reach out to us either via the in app chat or support@fuseenergy.com and ask to be put in contact with Bella.
Great customer support
Aditi was fantastic in supporting my switch over from a well known energy supplier. The application is good, simple and intuitive. 5/5
Happy with the service - just not the rewards
I’ve been with them for a year now and had zero complaints. Any issues I had they dealt with swiftly and professionally and am more than happy staying with them. My only “gripe” is the only offers they ever give is a “Refer a friend” - nothing for loyalty of the customer (like free electricity for an hour a week or something). However - as that would be a perk, I’m not marking them down for it.
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