Cheap prices & £100 credit with referral code!
I just switched from British Gas, these guys were the cheapest tariff on the market and they gave me £100 for using a referral code.
Use this referral code for £100 credit: ZSMOOQ85204 before 18 Sep 2026 and we can each earn £100!
Use this referral code for £100 credit: ZSMOOQ85204 before 18 Sep 2026 and we can each earn £100!
Outstanding emergency services and professional engineer support
Excellent service from the FUSE Emergency Team, especially Harriet, and the engineer Jamie. They responded quickly and handled the gas supply issue efficiently, accurately and professionally. Very impressed with their prompt response, expertise and excellent customer service. Thank you, Harriet and Jamie!
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Great service
The customer service provided by Yash is great and fast response, thank you very much.
Great customer service
Been with Fuse a few months now and only had good things. From replacing my gas meter that has never worked in smart mode since I moved in to the great customer service provided by Harriet C in getting my IHD working, can’t fault them.
Great service!
Great service all around + excellent customer support. And on top of that, very competitive rates. So so happy with Fuse Energy
First Few Days
I only joined Fuse this week (Dual Fuel switching from British Gas) but, so far, I am VERY impressed. The app is very slick. The pricing seems competitive and the AI assistance is very good indeed.
Good service
Having recently switched due to price changes, I was interested to see if the customer service dept was up to scratch. I had a query with installing a smart meter into a flat. Other companies had not been interested. I got an immediate and full response from Fuse. I was very impressed, so fingers crossed that they can follow up.
The switch was very easy and price was very competitive. The app is comprehensive and informative and easy to use.
Very happy at present.
The switch was very easy and price was very competitive. The app is comprehensive and informative and easy to use.
Very happy at present.
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Great to be with!
Messaging best ever found.
I’ve introduced a friend getting extra cash for us both.
Know of 3 properties with FUSE. All so pleased with prices!
I’ve introduced a friend getting extra cash for us both.
Know of 3 properties with FUSE. All so pleased with prices!
Really helpful customer support
Big thanks to Teja today for helping sort out an issue
great
great app great service
Great service
Been with Fuse for 18 months now just done another 24- good service and simple system- monthly DD is good also as they charge what you have used in that month only based on reading - No building credit and Supplier setting DD rate- great way to do it
Great service
Always very easy to use and customer care is efficient and super helpful. Ritam was able to get my query sorted very quickly.
Fixed Or Variable Direct Debit
New to Fuse, I queried the Fixed monthly payment quoted as it was considerably higher than the amount stated when I researched the tariffs of several companies when considering switching.
The response from Fuse online was quick and very comprehensive. I was very impressed with the support provided.
The response from Fuse online was quick and very comprehensive. I was very impressed with the support provided.
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A work in progress
Their app is far too immature for a company that intends it to become the main way customers interact with them. The usability is poor, and even basic tasks can be unnecessarily complicated. For example, finding your meter readings is much more difficult than it should be.
There is also no option for customers to download copies of their chat transcripts directly from the app, although their customer support have made me a vague promise me that they are “exploring the introduction of a transcript download feature for customers in a future update”. The chats are not even timestamped within the app, which makes it difficult to keep track of conversations or refer back to them accurately.
I have just taken photos of my meters and cropped them to submit just the numbers but because they were cropped the app could not handle them (could not zoom out enough to cover the entire reading). I won’t do that again but don’t think the app should constrict you in that way especially when I was trying to be helpful.
Overall, the app feels very much like a work in progress rather than a mature customer-service platform. If the company expects customers to rely on it as their primary means of interaction, there is still a considerable amount of work to be done.
There is also no option for customers to download copies of their chat transcripts directly from the app, although their customer support have made me a vague promise me that they are “exploring the introduction of a transcript download feature for customers in a future update”. The chats are not even timestamped within the app, which makes it difficult to keep track of conversations or refer back to them accurately.
I have just taken photos of my meters and cropped them to submit just the numbers but because they were cropped the app could not handle them (could not zoom out enough to cover the entire reading). I won’t do that again but don’t think the app should constrict you in that way especially when I was trying to be helpful.
Overall, the app feels very much like a work in progress rather than a mature customer-service platform. If the company expects customers to rely on it as their primary means of interaction, there is still a considerable amount of work to be done.
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Response from developer
Hey there, we're sorry to hear about your experience. There will be a way to export your chats within a chat to our AI in the coming months, apologies for the vague response here. You can view timestamps of messages by tapping on each of them, but I've given this feedback to the team and we'll try and make this more intuitive. I've also noted the feedback about your meter reading. We are rolling out a lot of new in app features over the next few months, so please do continue to provide us feedback via chat or email. Thanks for your patience!
Not great
Constantly asking to enter login details after update. Feels like very cheap app
Great service
Fuse is a great energy provider, they have an online chat which initially is done via AI but they put you through to a human advisor, very efficient customer service team and I’m extremely happy that I moved to Fuse Energy
Helpful with switching over
I had an issue with a move to a new property where Fuse were due to take on the Gas supply. The switch was initially rejected and then rejected a second time. Gedmantas assisted with finally putting through the switch and honouring the original tariff that had changed after the initial rejection. Friendly, helpful and knowledgable staff. :)
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Amazing company, amazing app
Really good prices but even better service!!
Great Support
Oyinade helped steer me through a couple of connection issues and everything resolved directly in the app.
Amazing Customer Service
Amazing customer service from Charles on online chat. I was switching to fuse from 2 different suppliers and there were issues with the address and both gas and electric meters wrong on the national database. Several other suppliers hadn't been able to resolve this, but after sending pictures of meters Charles fixed everything very efficiently and quickly. I would highly recommend Fuse and thank you Charles.
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