Amazing care
I've never been heard or treated as an expert on my body than with all the Providers I have been seen by with this practice. I know when "things ain't right " and am listened to by these Providers who take my "expertise " into consideration when making decisions. Thank you!
Very disorganized and glitchy
Avoid this company, there have to be better ones out there. First the positives:
Until the abrupt end, I generally got my medicine on time and the providers were great.
The negatives:
-The website is glitchy. It kept messing up the time zone for my appointments. Once it scheduled my appointment hours before the actual time, then it scheduled it later.
-Then for months every time I opened the app it told me I had missed an appointment and made me fill out a form.
-The staff is not well trained. I needed anti-nauseas and for the first year I called and they would sent it to my pharmacy. Then all of a sudden it was very inconsistent. Sometimes it would work as it should, other times I had to contact them 8 times, set up a video call, just to be told by the provider I didn’t need a call to get anti-nauseas, I just had to call in.
-They abruptly canceled my service right after my 4 month payment, but rather than just saying my plan was canceled and I needed to sign up for a new more expensive plan, they made up a story that I was inactive and didn’t respond to 3 emails. They told me I would still have service for 3 months if I didn’t get a new plan. When it came time for my medicine, they said I couldn’t get anymore, I only had access to the website for those 3 month. What good is that? I had to call them and request a refund for those useless 3 months. And then I was scrambling to get my meds. I found a different company that was less expensive and better run.
Until the abrupt end, I generally got my medicine on time and the providers were great.
The negatives:
-The website is glitchy. It kept messing up the time zone for my appointments. Once it scheduled my appointment hours before the actual time, then it scheduled it later.
-Then for months every time I opened the app it told me I had missed an appointment and made me fill out a form.
-The staff is not well trained. I needed anti-nauseas and for the first year I called and they would sent it to my pharmacy. Then all of a sudden it was very inconsistent. Sometimes it would work as it should, other times I had to contact them 8 times, set up a video call, just to be told by the provider I didn’t need a call to get anti-nauseas, I just had to call in.
-They abruptly canceled my service right after my 4 month payment, but rather than just saying my plan was canceled and I needed to sign up for a new more expensive plan, they made up a story that I was inactive and didn’t respond to 3 emails. They told me I would still have service for 3 months if I didn’t get a new plan. When it came time for my medicine, they said I couldn’t get anymore, I only had access to the website for those 3 month. What good is that? I had to call them and request a refund for those useless 3 months. And then I was scrambling to get my meds. I found a different company that was less expensive and better run.
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The NP, Dr. Lady Atehortua
Excellent news
Scam
Wow. If only I could actually use and open the app that I pay way too much for every month. Can’t even get prescription or open to call customer service because a website doesn’t exist. This is a scam.
Dr.
Dr Sacha James was great. Answered all my questions and it was a quick appointment. Thank you
