App is not useful
Whatever I may think about the services I get from Ro, and how much I pay for it, doesn’t matter. This app doesn’t offer any useful or helpful way to track details, or dosing. Not helpful as a reference in anyway. Use the built in calendar app on your mobile device and you will have a more helpful app.
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So fast and easy process
I love this app. I was approved and had my first prescription sent to my pharmacy in four days. It’s been 3 months and I’ve lost 28 pounds so far. I only pay $24 for my prescription no matter the dose. The refill check in are always on time and I have never had to wait for my next shot. This is such a convenient option! Thanks Ro!
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Freedom
I like this app, but the billing is odd to me. I don't like not being able to adjust the dates that your membership comes out. You're billed $149 a month for your membership and $149+ for your medicine. You get no day really in how that scheduling is initially set up. It just goes off of the date you sign up. But I want to be able to choose my dates!! Because of this, I won't be able to continue using the app. But the medicine works. If you don't care about the payment schedule. Unfortunately, I do.
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“This is so bad I want to give you a zero, but that’s not possible so I give you a one.” -Tyra Banks
Terrible service. No customer service number and if they have one it is extremely difficult to find. You have to message inside the app for any assistance and it takes 1-3 business days to get a response, unless they use AI to give you a general response. I paid for a 6 month subscription which doesn’t include the payment for the medication. I was able to get insurance coverage and holy moly was it a pain talking to three different companies (RO, my insurance company, Lilly manufacturer for a discount) with zero assistance from RO’s “support team”. The first month it was $25 for the medication + one month subscription. The next month I had to pay $798 for the medication along with their subscription fee of over $500 (six month subscription). Had to get a discount through the manufacturer which only took off $100 otherwise I would’ve had to pay $898. Again no support from the “support team” to guide me through the process. Everyone’s insurance coverage is different but RO was never able to provide help or give me a better understanding as to why the first month I only paid $25 even though my insurance coverage didn’t change and I never received one phone call from the “support team” to provide clarification or assistance on the matter. The company is terrible to work with and there are plenty of cheaper alternatives especially since there is no benefits for having the subscription other than you get prescribed medication if you qualify. If you have insurance coverage go through your doctor. If you want a service go to another company to receive it because you get a bill for breathing.
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Me encanta
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