Stole my money
I subscribed to their service after having a hysterectomy and needing HRTs. I got my first package and everything was fine. As the month went on, I decided to cancel the service. I contacted support and cancelled the plan. A few weeks to a month later, I see a charge of $80 on my card from them. I contacted support and told them that I canceled my plan a month ago. They said they had no record of that but that they would be happy to close the account. I asked for my money back and they said they couldn’t do that but that I would be receiving one last package because I already paid for it. Fine. I’ll do that and be done with it. A month passes and I still have no package. I contacted support again and the rep said oh no that $80 wasn’t for the medicine. It was just so you can use the app. I know that is untrue because when I signed up, it said $80/mo included the medication and Dr support. So I told them they lied to me and the rep stopped responding. About a week or so later, I contacted them again and asked for clarification and the rep told me the last rep was wrong and that the $80 is for the medication. Mind you, this is all started in July and it is now November and not only did they take my $80 AFTER I cancelled, they also didn’t give me the product. I am looking into reporting this company because they were quick to give the first meds and set you up on their service with very little questions and I didn’t even speak to a doctor and then quick to take my money but the second I said I don’t want to continue the service, they took my money and started to ignore me. The last interaction I had with them, I told them this was basically theft and I needed either my money back or the meds I paid for and now, my account doesn’t allow me to send messages (because it shows my account is closed…).
Show more
Ssheekstarr84
Amazing experience
I enjoyed the app. It was easy to use and the staff Dydell NP was amazing. She was caring, knowledgeable, and takes the time to listen.
Hhectorgooo7
Easy, fast and helpful
Working with great NP’s that do more then just write RX. App is useful but has room for improvement. Easy and time saving way to have appointments!
WWord-queen
app issues
The app does not consistently work. It will not allow me to request a refill of prescriptions and instead i have to wait 3-4 days after back and forth messages (that they take over 24 hours to respond to) to get my prescription sent to the pharmacy. I’m not the only one who has had this issue.
DGdisappointed glp1
Well being
I’m so excited to start my journey with LifeMD and already feel so accomplished!
AAlexisAThomas
