Terrible
Owned this for 4y+ , update after update. Still unreliable , unresponsive. Don’t buy.
Very Disappointing App
Activity Log doesn’t update, unable to lock the door with the app. Haven’t been able the update firmware.
Poor performance
App will not lock or unlock the door. Very intermittent performance for the life of the lock. Would not buy again. Already had one swapped under warranty
Cannot connect via bluetooth
Since the updated app, cannot connect via bluetooth
Update for iPhone 17
Updated the app when I got my new iPhone 17 and now can’t access the lock when away from the home
What a garbage app!
Trash app
-issues with setup.
-Primitive interface.
-logouts of app.
Worse door handle I’ve ever bought compounded by the poor functionality of the app.
-issues with setup.
-Primitive interface.
-logouts of app.
Worse door handle I’ve ever bought compounded by the poor functionality of the app.
Always logged out
app rarely works as it should and either logs out or the lock and bridge don’t allow the lock to connect to the app saying unknown status constantly
Doesn’t work at all!
Updated to iOS 26 and the door lock status doesn’t update. The buttons to lock and unlock are all greyed out. The invite user button is just gone.
App needs a serious overhaul as now I can’t use it at all!!
App needs a serious overhaul as now I can’t use it at all!!
Good Hardware Bad App
I was disappointed with this app and feel that it lets the whole lockset down. It’s badly laid out, confusing to use and lacks functionality. The most obvious features it’s needs is scheduled locking, not just a few seconds after the last use but at a certain time of day. Also door ajar notifications would be greatly appreciated.
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Stuck and not working!!!!!
Was working fine but suddenly don’t know what’s been going on, my activity log is stuck just like someone else mentioned here. Just cannot get it to work. Tried logging out, deleting the app, reinstalled, signed back in, nothing works. I don’t know what to do.
Hopeless
The Gainsborough locks are excellent decision for an upgrade but this app is hopeless, being a builder I cannot recommend them or the app every time the app is updated the drama will start again please make what is a good product better please.
Very inconsistent
This app often freezes. It says my door is unlocked when it is locked. It won’t allow me to open it remotely at times which makes the whole point of this lock redundant. Needs serious fixing.
Auto lock
Need to allow an auto lock time of at least 10 minutes. Having a max of 120 seconds just isn’t long enough to even get out and check the letterbox without auto locking.
Never again
Terrible app. Terrible product. The app fails to delete existing locks. Fails to reset. Not to mention the headache of trying to pair the bridge with the door lock. App needs a UI overhaul. Never again…
Absolute rubbish
I use many different IoT devices, and their apps. This is the worst of them all. Amateurish design, bad user experience, and buggy.
Just updated to the latest version and it disconnected the lock from my app. It demands a lock firmware update to work as before, and the app just won’t me do it. The app is now completely useless. A waste of money buying the WiFi bridge.
Just updated to the latest version and it disconnected the lock from my app. It demands a lock firmware update to work as before, and the app just won’t me do it. The app is now completely useless. A waste of money buying the WiFi bridge.
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Incredibly frustrating experience
Took an hr to set up the first time, worked for a few days and then stopped accepting the codes. I then thought that resetting the lock and wifi bridge would help but now I can’t get them to talk. Hours of my life wasted. So infuriating when I got this to make my disabled mums life easier, not mine harder.
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Works fine most of the time.
It sometimes gets stuck or responds slowly but works most of the time. It is a pretty good when it works but could do with some additional features to allow it to be used from wall mounted iPad to control doors in the home.
Latest update logs user out every 10 mins
The latest update has broken this already flaky app completely.
Now I need to log in to the account every time I use it. Completely unacceptable that Gainsborough are so unresponsive and care less about making this app stable. The smart lock isn’t cheap so we expect basic quality which is no where to be seen.
Now I need to log in to the account every time I use it. Completely unacceptable that Gainsborough are so unresponsive and care less about making this app stable. The smart lock isn’t cheap so we expect basic quality which is no where to be seen.
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Poor application
Constantly logs me out and when I try to log back in won’t actually allow me too, ever. The option to submit/enter your user name followed by password doesn’t allow you to select so each and every time I have to reset my password! Very frustrating when you urgently need to use it!
Stopped working at latest update
Do not download it will stop your bridge and lock from communicating and will lock you out
