Can’t sign on
This app is almost useless as you have to try for hours to sign in. Been late for payments because I cannot login to pay my account. It has been like this for years also! Terrible experience.
App authentication
Having this app is useless if we can’t make payments on it because authentication keeps declining - and yes, my pin is correct. I have tried changing the pin a number of times, but issue still continues
Absolutely terrible
This app is horrible. I am lucky IF I log in successfully. I literally always struggle to log in. I get logged in succesfully like twice a month, after struggling. I ‘accept’ the pop-up message but then 99% of the times it fails and says that I have declined the authentication message. It’s honestly a struggle.
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Verification error on existing profile
I have been struggling to log into the app for the past couple of months due to the verification feature that was enabled. It is now saying my verification status is blocked and the call centre agents would just advise that they are having issues with the app, no further assistance can be provided.
Terrible
I can’t sign in. When I input my login details and it sends a message to my cellphone number, I accept the prompt, but the app says I rejected the prompt. I’ve been struggling with this issue for months and had hoped they would fix it very disappointed.
