App problems
This app is constantly rebooting it never stays up for two days and constantly crashing this is terrible
Fraud
Dont install and use this app. Once you top up some amount into your gcash account, they will suddenly logged out your account and you will not be able to receive an OTP when you login back.
International traveler BEWARE
Make sure you spend or transfer your money prior to leaving the Philippines. The moment you leave the country you will be locked out of the app and there is no getting it back.
Difficult getting it set up in the first place so I guess I shouldn’t be surprised it would be difficult on the back end as well.
I do not recommend if you are visitor to the country.
Difficult getting it set up in the first place so I guess I shouldn’t be surprised it would be difficult on the back end as well.
I do not recommend if you are visitor to the country.
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Otp
I’ve had my phone number for a very long time and have been using the same number for my GCash account. However, one day I suddenly stopped receiving OTPs, and since then I haven’t been able to access my GCash account.
This is very concerning because I have money in my GCash wallet as well as funds in my savings account linked to GCash. I’ve been trying to resolve the issue, but I honestly don’t understand why the dispute and account recovery process has to be so difficult, especially when customers can provide valid IDs and other information to verify their identity.
My mom is also experiencing another issue. Her old phone broke, so we downloaded GCash on her new phone. However, she cannot access her account because GCash says that the account is still registered to the old phone—which is already broken and cannot be accessed.
Has anyone experienced either of these problems?
1. Not receiving OTPs despite still having the registered phone number.
2. Unable to access GCash on a new phone because the account is still registered to a broken old device.
If anyone knows the proper way to resolve these issues or how to reach someone from GCash who can actually help with account recovery, I would really appreciate your advice. 🙏🏻
This is very concerning because I have money in my GCash wallet as well as funds in my savings account linked to GCash. I’ve been trying to resolve the issue, but I honestly don’t understand why the dispute and account recovery process has to be so difficult, especially when customers can provide valid IDs and other information to verify their identity.
My mom is also experiencing another issue. Her old phone broke, so we downloaded GCash on her new phone. However, she cannot access her account because GCash says that the account is still registered to the old phone—which is already broken and cannot be accessed.
Has anyone experienced either of these problems?
1. Not receiving OTPs despite still having the registered phone number.
2. Unable to access GCash on a new phone because the account is still registered to a broken old device.
If anyone knows the proper way to resolve these issues or how to reach someone from GCash who can actually help with account recovery, I would really appreciate your advice. 🙏🏻
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OTP issues
Whenever I want to send money I couldn’t because it needs an OTP .. WHICH I AM NOT RECEIVING AT ALL! I have occuree interests with a few payables just because of this. I have updated the app, turned on push notification but nothing.
Worst app
Worst app
Flexible
Gcash is not a hustle if u use this app it works smoothly and coukd do international both local transactions and convenient for Filipinos who have fanily that works abroad
Issues with log in
Changed password already
Good service
Convenient and easy to use
Annoying updates, bad records
App requires constant updates which gets very annoying when at the cashier.
When exporting transaction history, some are missing as confirmed by your staff. Total is okay, but records missing. That’s just unacceptable for a financial company.
When exporting transaction history, some are missing as confirmed by your staff. Total is okay, but records missing. That’s just unacceptable for a financial company.
App Crashing
Everytime I update the app, it keeps on crashing. What’s the use of updating it if the older version works better than the new one.
Foreigners beware
Not published anywhere but don’t download a eSIM expecting it to work because the validation process only accepts Philippine identification. Foreign passports not accepted.
unbelievably bad app
Just super buggy and inefficient. I wish that those who write this app would actually use the registration process to see how bad it is. Probably the worst from all my banking apps.
Expired login every single time I open the app
Need to force close and relaunch the app for me to get in. Not a smooth customer experience, especially during payment.
1 star
sheng sheng ampotangina di man lang ma verify e naka ilang id nako walang kwenta haup
Transferring funds from old account to new account doesn’t work
I have been transferring my funds and services from my old account to my new account, but the security facial scan “next” button doesn’t work. The prompt says my app not updated or my phone is not compatible or slow internet, even if everything was updated, the iphone is new, the internet has good connection. Bad engineering design!
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Terrible app
You can’t get any help from anybody except for a chatbot named Gigi which isn’t very helpful. There’s no live chat nor email. I can’t access my account and there’s nobody there to help me resolve my issue.
unable to verify
ive been trying to connect my bank or paypal but they cant even verify my number and customer support is non existent
Worst update
My phone is already registered. But whenever I open the app, this "Login Expired" and asks for MPIN again. It completely the purpose of the Face ID that makes logging in faster. I already tried to uninstall and reinstall the app but issue remains.
Chat gigi for help is useless
Chat gigi icon is not even showing on the app when you to to help center. I lost my number and cant access my account. Why even bother pushing the chat gigi when it is not even working 90% of the time. It’s 2026 and gcash still has no way of allowing you access your account using just your email and verify using the id you use.
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