Disappointing Customer Service
Very disappointing customer service. It’s extremely frustrating trying to get help from GCash. Instead of giving real solutions, customer service doesn’t address the actual concern.
I could not access my own account and despite going through a thorough security verification and providing proof, they still failed to provide proper assistance in transferring my remaining balance to another account. It’s unacceptable that I passed their security checks but was still left without access to my money or a clear solution. Customer service has been extremely unhelpful. This is people’s hard-earned money, and GCash should take these concerns seriously. The app does its work but when it comes to having a problem within their own app, you will be left with no solutions. Now I could not take the money from my own account because I could not open my own account. Truly poor customer service. Would not recommend using this!
I could not access my own account and despite going through a thorough security verification and providing proof, they still failed to provide proper assistance in transferring my remaining balance to another account. It’s unacceptable that I passed their security checks but was still left without access to my money or a clear solution. Customer service has been extremely unhelpful. This is people’s hard-earned money, and GCash should take these concerns seriously. The app does its work but when it comes to having a problem within their own app, you will be left with no solutions. Now I could not take the money from my own account because I could not open my own account. Truly poor customer service. Would not recommend using this!
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Very disappointed
I haven’t received OTP for several day, GIGI gives me same repetitive tips, but it seems the only things GIGI can do as provide this recurring suggestion that don’t actually help at all
Can’t log in my account
my money stock on my account hope have solution for this problem 😡
OTP not sending
I’ve tried dozens of times every single day requesting OTP and not a single one arrived.
Unable to Receive GCash OTP and Extremely Poor Customer Support for Overseas Users
I am extremely disappointed and frustrated with GCash’s service and customer support.
I am currently unable to receive OTP verification codes on my Australian mobile number, which means I cannot access my GCash account. I have already tried troubleshooting, including uninstalling and reinstalling the app, but the issue remains unresolved.
I have also confirmed that my Australian mobile number can receive other OTP and SMS messages from different services. This makes the situation even more frustrating because I cannot get a clear explanation as to why GCash verification codes are not being delivered.
What is even more disappointing is your customer support. Your chat support has been absolutely useless. I keep receiving repetitive, automated responses that simply tell me to try again later without actually investigating or addressing the problem.
To make matters worse, there is no accessible international hotline for overseas customers and no clearly provided customer service email address where we can directly raise and follow up on complaints.
How are overseas customers expected to resolve account access issues when there is no real person available to assist them?
We should not have to go through endless automated conversations just to get a basic issue investigated. We deserve proper customer service, clear communication and an effective resolution
I am currently unable to receive OTP verification codes on my Australian mobile number, which means I cannot access my GCash account. I have already tried troubleshooting, including uninstalling and reinstalling the app, but the issue remains unresolved.
I have also confirmed that my Australian mobile number can receive other OTP and SMS messages from different services. This makes the situation even more frustrating because I cannot get a clear explanation as to why GCash verification codes are not being delivered.
What is even more disappointing is your customer support. Your chat support has been absolutely useless. I keep receiving repetitive, automated responses that simply tell me to try again later without actually investigating or addressing the problem.
To make matters worse, there is no accessible international hotline for overseas customers and no clearly provided customer service email address where we can directly raise and follow up on complaints.
How are overseas customers expected to resolve account access issues when there is no real person available to assist them?
We should not have to go through endless automated conversations just to get a basic issue investigated. We deserve proper customer service, clear communication and an effective resolution
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Unable to Received OTP
It’s very frustrating when you have bills to pay then you can’t pay because of this kind of situation.
Not receiving OTP for logging in
I have Australian mobile number and I’m not receiving the OTP, so I can’t login. This has become useless.
Can’t verify numbers
Doesn’t work phone number verify
Not receiving OTP
Yall suck, I’ve been using gcash for 2 years here in Australia
This hasn’t happened to me before AND NO WAY OF CONTACTING SUPPORT BESIDES A BOT
This hasn’t happened to me before AND NO WAY OF CONTACTING SUPPORT BESIDES A BOT
No OTp
i can’t received OTP FOR 5 days. I am very disappointed I really need to pay and transfer money to my family using Gcash Australia and all of my remittance I saved to your apps and now I can’t open my account. This is not acceptable . Even my complained when somebody scam on your apps there is no any further action
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Push Notifications Loop
The app won’t send OTP and I couldn’t use it to cash out!
Unable to receive OTP on my Australian phone number
It’s 2 weeks already that I didn’t receive any otp on my Australian number I did everything costumer support /help is not
that helping you they are just wasting your time instead helping us . Until now I keep trying
that helping you they are just wasting your time instead helping us . Until now I keep trying
Worst app I have encountered in years. Motivated to start similar app that will outperform it
By every means this is the worse of the worst app I have ever encountered. No customer service and the AI chat is better off not using so you don’t exhaust your energy on AI that doesn’t understand anything you are asking but rather send you a generic question and frustrate you by asking you the same question you have already answered. Damn….
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Useless broken app
I downloaded the app and entered my mobile number, but immediately got a pop-up error. I tried the “Forgot MPIN” option even though I hadn’t set one up yet. I received the verification code, but every time I entered it, I got a “Server Busy” error. Customer support took forever to respond via email, and their suggested solution didn’t work. I followed up but never heard back. Extremely frustrating experience!
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Disappointing
I can’t receive otp
Unable to Receive OTP on my Australian Mobile number
I’ve been using GCash for five months and previously had a smooth experience. However, since yesterday, I have been unable to receive OTP verification codes on my Australian mobile number. I’ve tried all the recommended troubleshooting steps, but nothing has worked.
What’s even more frustrating is the lack of accessible customer support. The Help Centre has not resolved my issue, and there is no easy way to reach a customer service representative.
Very disappointing and unreliable service. Customers deserve accessible support, especially when they cannot access their accounts. I cannot recommend GCash based on this experience.
What’s even more frustrating is the lack of accessible customer support. The Help Centre has not resolved my issue, and there is no easy way to reach a customer service representative.
Very disappointing and unreliable service. Customers deserve accessible support, especially when they cannot access their accounts. I cannot recommend GCash based on this experience.
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Unable to Provide Documentation via App
For one of the most widely used financial apps in the Philippines, GCash is surprisingly poorly designed, implemented, and tested.
When you encounter problems with documentation and are locked out of your account, there is no way to access the profile section to upload the required documents. It took a considerable amount of trial and error for me to find a way around this issue.
Eventually, I used the AI chatbot within the app, which generated a transaction ID. This finally led to someone sending me an email. Unfortunately, the email was poorly written and instructed me to use the profile section of the app to upload my documents, even though accessing that section was impossible because I was locked out of my account.
After several weeks of unsuccessful attempts to resolve the issue, I finally decided to reply directly to the email. To my surprise, someone from GCash technical support actually responded. Ironically, the original email included a disclaimer stating that replies to the email might or might not receive a response. This was an absurd and unprofessional way to communicate with customers who are already experiencing technical difficulties.
I don’t know who is responsible for developing the software or managing technical support, but the entire process is unnecessarily complicated, frustrating, and poorly thought out. When customers encounter technical problems, particularly those involving account access and identity verification, there should be a straightforward and reliable way to resolve them.
Unfortunately, GCash is one of the most widely used financial apps in the Philippines, leaving many customers with little choice but to tolerate these shortcomings. For a platform that handles people’s money, the quality of its software and customer support should be considerably better.
When you encounter problems with documentation and are locked out of your account, there is no way to access the profile section to upload the required documents. It took a considerable amount of trial and error for me to find a way around this issue.
Eventually, I used the AI chatbot within the app, which generated a transaction ID. This finally led to someone sending me an email. Unfortunately, the email was poorly written and instructed me to use the profile section of the app to upload my documents, even though accessing that section was impossible because I was locked out of my account.
After several weeks of unsuccessful attempts to resolve the issue, I finally decided to reply directly to the email. To my surprise, someone from GCash technical support actually responded. Ironically, the original email included a disclaimer stating that replies to the email might or might not receive a response. This was an absurd and unprofessional way to communicate with customers who are already experiencing technical difficulties.
I don’t know who is responsible for developing the software or managing technical support, but the entire process is unnecessarily complicated, frustrating, and poorly thought out. When customers encounter technical problems, particularly those involving account access and identity verification, there should be a straightforward and reliable way to resolve them.
Unfortunately, GCash is one of the most widely used financial apps in the Philippines, leaving many customers with little choice but to tolerate these shortcomings. For a platform that handles people’s money, the quality of its software and customer support should be considerably better.
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i did not recieved my money
i send money in my firstmetrosec account: ronnel rebadeo
last october 24 2026 amounting of 99,980 pesos but the money did not arrive, upon checking it is already deducted on my gcash account and did not recieved the refund. gcash told me it will be process in 72 hours but still the money dont arrive/ or refund yet.please rectify as soon as possible as im afraid to do another transaction between Gcash and firstmetrosec
last october 24 2026 amounting of 99,980 pesos but the money did not arrive, upon checking it is already deducted on my gcash account and did not recieved the refund. gcash told me it will be process in 72 hours but still the money dont arrive/ or refund yet.please rectify as soon as possible as im afraid to do another transaction between Gcash and firstmetrosec
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Extremely Disappointing Customer Service – 1 Week Without OTP!
I have been unable to receive OTPs from GCash for an entire week, leaving me unable to access and use my account when I urgently need it.
What makes this experience even more frustrating is the terrible customer service, both over the phone and through email.
When I call customer service, all they can tell me is to wait for an email response. Meanwhile, the email support team keeps sending copy-and-paste scripted responses, repeatedly asking the same questions instead of actually addressing and resolving the problem.
After going back and forth, they eventually informed me that my ticket had been forwarded to the escalation team. Now, after another three days of waiting, the escalation team is STILL trying to resolve the issue!
This is absolutely unacceptable. I need to send money to pay for medicine, and GCash seems to have no sense of urgency or concern for the inconvenience and distress this is causing.
What is the point of having customer service if nobody can actually help? Customers should not have to beg for assistance just to access their own money.
GCash, please take responsibility, stop sending scripted responses, and FIX THE PROBLEM! We need actual solutions, not endless apologies and more waiting.
What makes this experience even more frustrating is the terrible customer service, both over the phone and through email.
When I call customer service, all they can tell me is to wait for an email response. Meanwhile, the email support team keeps sending copy-and-paste scripted responses, repeatedly asking the same questions instead of actually addressing and resolving the problem.
After going back and forth, they eventually informed me that my ticket had been forwarded to the escalation team. Now, after another three days of waiting, the escalation team is STILL trying to resolve the issue!
This is absolutely unacceptable. I need to send money to pay for medicine, and GCash seems to have no sense of urgency or concern for the inconvenience and distress this is causing.
What is the point of having customer service if nobody can actually help? Customers should not have to beg for assistance just to access their own money.
GCash, please take responsibility, stop sending scripted responses, and FIX THE PROBLEM! We need actual solutions, not endless apologies and more waiting.
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Bad
Can’t receive any otp for log in. Please do fix your app regarding this matter.
