Cannot open keyboard
Trying to link payment but it wont let me type my OTP
linking without permission easy bypass this bank account must suspend
linking without permission easy bypass this bank account must suspend
MAGSARA NA KAYO MGA HINAYUPAK!! DI NYO KAYANG GAWIN ANG TRABAHO NYO MAGSARA NA KAYO!!! MGA INUTIL
MUKHANG PERA
Trash
Ever since instapay took over, I cannot receive otp when doing bank transfer. Trash update and customer service! Can’t even help!
Terrible app and service
Despite having valid ID, I could not verify my account. Support staff could not address the problem. I asked for a manual review by a manager or someone else with the authority to solve this very fixable problem. The support staff declined to escalate the issue or provide assistance in any meaningful way. Very disappointing.
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GCash reflects this country’s incompetence in the tech market or any market tbh
It was the most horrible customer service experience I’ve ever had to encounter in my whole life. It literally reflects the bane of this country’s technical infrastructure. It made me realize that companies like GCash is the reason why the Philippines can’t compete with shi.
I have been trying for days to reach a real human customer service. Nada. I tried all the hotlines, contacts, email, wasted an ungodly amount of time with the most untrained AI I have ever had the misfortune to deal with for DAYS, I have submitted a couple tickets, and I EVEN VISITED THE GCASH HUB AT TriNoma just to be told that they don’t know what I’m talking about and to keep calling an automated number that doesn’t lead to any human customer service.
I have been genuinely enjoying my time in the Philippines and I am so disgusted by the fact the monopoly of cashless pay system in this country is run by the most incompetent company.
Who even thought that doing a survey will do anything? You guys won’t do any decent diligent work for this anyway. Y’all are the best in taking people’s money and not giving a decent customer service.
If this company ever has the unfortunate opportunity to serve in the US. I will immediately serve receipts to actual responsive institutions that this company does not have the competence to provide a decent service to North America.
Thank you for nothing but headache
I have been trying for days to reach a real human customer service. Nada. I tried all the hotlines, contacts, email, wasted an ungodly amount of time with the most untrained AI I have ever had the misfortune to deal with for DAYS, I have submitted a couple tickets, and I EVEN VISITED THE GCASH HUB AT TriNoma just to be told that they don’t know what I’m talking about and to keep calling an automated number that doesn’t lead to any human customer service.
I have been genuinely enjoying my time in the Philippines and I am so disgusted by the fact the monopoly of cashless pay system in this country is run by the most incompetent company.
Who even thought that doing a survey will do anything? You guys won’t do any decent diligent work for this anyway. Y’all are the best in taking people’s money and not giving a decent customer service.
If this company ever has the unfortunate opportunity to serve in the US. I will immediately serve receipts to actual responsive institutions that this company does not have the competence to provide a decent service to North America.
Thank you for nothing but headache
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Useless, Honestly, Fire Your Whole IT Team
The software engineers who made this app are about as competent as Filipino flood control engineers. Try to upload an ID, it’ll take a pic so fast it won’t read it. Selected passport? After you verify your face it’ll decide it’s a student ID and won’t verify you. Oh, but you can pay without verifying the ID! You just won’t have access to the QR scanner, literally the only way to pay basically anybody. What an absolute heap of garbage. My 10 year old nephew could design a better app and he still eats his boogers.
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Icons
New update made the app look 'slow and old' with it's supposedly redesigned icons.
Can’t Even Log Back In After Registration
The app is so buggy to the point where you can’t log back in after registration. It just keeps trying to refresh a page to get past the login portion after entering the 4-digit PIN set from earlier.
I’ve uninstalled and reinstalled the app just in case. Same thing happens after registering again.
Feels like this is coded by a high schooler who doesn’t know basic proper coding etiquette.
Pointless app. Some of these vendors local to the Philippines should just use Apple Pay.
I’ve uninstalled and reinstalled the app just in case. Same thing happens after registering again.
Feels like this is coded by a high schooler who doesn’t know basic proper coding etiquette.
Pointless app. Some of these vendors local to the Philippines should just use Apple Pay.
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App doesn’t work
App doesn’t work. Fix it.
TRASH
I contacted the team yo check the money i sent, they told me theres a bug in the system and just needed to wait, several days later now they ask me a lot of questions and i complied, after so many days they just keep coming around the same question. Trash customer service.
Doesn’t work
This GCash thing is sooooooo unreliable. Everytime I try to send money and it asks for OTP, I don’t receive any message. It is such a pain to use!!! Better with bank transfer instead!!!!! I’m telling you.
Unacceptable
AVOID AT ALL COST IF YOU HAVE ANY ALTERNATIVES.
Buggy app that keeps crushing on all my sign in attempts and weird support team who just keep me in a useless infinite loop without any real actions to try to figure out the issue. Each reply is send by a random person who doesn’t follow the issue at all
Buggy app that keeps crushing on all my sign in attempts and weird support team who just keep me in a useless infinite loop without any real actions to try to figure out the issue. Each reply is send by a random person who doesn’t follow the issue at all
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Unable to Use
Have downloaded twice, using an Australian number, which appears to be supported. As soon as I login with my pin, I get the “working on some fixes” page which never seems to go away.
Can’t Log In with my new phone
I moved to the US and got the new iPhone 18 pro max which is not yet released in the Philippines and now it's not letting me log in in my old phone or my new phone at all
Napaka bobo ng app nato nakakabadtrip
Lalo nayung gigi saka help center nila walang kwenta
My experiences
I like this app so much it send my money faster❤️🐰
My mobile phone do not receive text
Is there anyway we can verify ourselves? My mobile phone stopped receiving text. I hope a registered email would be the other alternative. I lost so money as i cannot access my account.
Completely broken
Tried for tourist, completely broken. Doesn’t work at all, never managed to login at all once made an account. Errors like down for maintenance, login expired instantly, etc.
Invested Money Gone I cannot find the money I invested on G-invest. Money just disappeared.
The money I invested on Gcash, back then it was G-invest and that money disappeared from my account.
