Longtime customer 5*
Have been with Genesis Energy for many years now and have always been highly satisfied with their service. Their app is well designed and is helpful for daily oversee of power usage, bills and energy tips. Their rates are fairly good, their customer service team are well educated and helpful. I’ve been approached by many power companies to change, but how could I when they’ve been all around amazing!
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New version not as good
I don’t like the new version as much. I find it harder to find things. Also the app often seems to be down and inaccessible.
Power shout great but when will you do a gas shout?
Gas shout?
App
Love the App
Great
Great
My account power with genesis!
Iv been with Genesis for so many years.. so I will never leave yous & I hope yous never close ur company..
I reckon yous r a great & reasonable power company.. always fair & reliable, even often giving me free power shout hours. Plus you guys give refunds when needed,(if or when im in advance with yous)..
Good on u guys!
And thank u Genesis.
I reckon yous r a great & reasonable power company.. always fair & reliable, even often giving me free power shout hours. Plus you guys give refunds when needed,(if or when im in advance with yous)..
Good on u guys!
And thank u Genesis.
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Payment issues
Got deducted thrice, 240+nzd bill, then app shows i still owe them that same balance. Buggy after the update!!!
Poor perfotmance
Doesn’t work as well as the previous version, often fails to load the information
Appreciate
Thanks so much for helping us so much with the power shouts 💯
App
Easy to use app
Unbeatable
Over 20 years of great service is unbeatable. Power shouts are an added bonus. Thanks Genesis
New UX
While I understand the intent behind modernising your brand, the aesthetic feels outdated, heavy and clunky and lacks the charm of the previous app. It’s a shame because I used to enjoy using your app, and you usually get it right. I know design preferences vary, but this time, i think it misses the mark.
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RIP OFF POWER
Ripping People Off Since Way Back !!!!!!
Home delivery
Without exception first class service, will recommend.
Multiple accounts for same property
Still can’t merge gas and power
Expenny
N/A
New features dead
Redeeming power shouts on past dates doesnt work.
Usage by the hour does not work.
New App, new features. FAIL.
Usage by the hour does not work.
New App, new features. FAIL.
Lost App Features
With the new App I can no longer see my electricity usage by the hour reported a week ago no change. No way to do a retrospective power shout therefore false advertising.
August update reduced visible data
Since the recent App and website updates, hourly figures for electricity use no longer appear. Instead, the charts are blank. Daily and monthly still fine. Very disappointing.
Poor tech
Every time I open the app it needs updating. What is going on??
