Verification call does not work
I receive a phone call for verification, but no verification code is provided. Also, people with hearing impairments may not be able to use the app because the only verification option is through a phone call. More verification options should be provided to make the app accessible to everyone.
Beautiful
Breathtakingly easy to use app.
Manage Prescription?
This review is for the app- the pharmacy is great. The app is frustrating since there is no way to actually manage your scripts. Years ago I could remove medication I was taken off. I could put it on auto refill and remove auto refill if I had too much on hand. NOW. Now I can’t do either.
Pharmacy app frustrating
App allows you to refill but when you get to counter they have info saying otherwise ie need to wait for insurance, need refill etc. Information in app should reflect what pharmacists have! Incredibly frustrating!
RX list order
I enjoy the ease of use with the app but I’d like to see that prescriptions with refills be listed at the top. And a way to clear the list of old prescriptions.
Doesn’t open
Get message unexpected error. Looks like a great app if it only worked.
Login issues
The app used to work pretty well until about a year or so ago when they made some changes to the login process and did away with the sign in and tried to replace it with a pin or something. I have yet to be able to log into my account since then, despite trying so many times and it’s really frustrating and annoying. Reset password, etc always get an error.
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Long Neck Pharmacy
It is terrible how long it takes to get a prescription here. I’ve had to come here since Rite Aid closed and it’s been so frustrating I’m sitting here waiting for a RX that was sent by my doc this morning. I’ve been waiting a good 1.5hrs and was told it would prob be another 15-30 mins. If I can believe that! Unfortunately I NEED the medicine or I’d just leave. It just keeps getting worse instead of better. Im going to wind up on BP meds at this rate. We need another pharmacy in Long Neck. (Walgreens was even worse in the past). It’s such a shame that Sussex pharmacy closed
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Needs to be updated
The app does not tell you if they received a prescription. I can not speak to a person on the phone. I have to physically go into the store to speak to someone. Very confusing. Another app I used for a different pharmacy would tell you if it was pending at least and received.
Inconsistent
This app requires you to set up a new password every time you access it and is down a LOT. Very disappointing for an otherwise good pharmacy. This inability to manage scrips from my own devices requires calling in to the pharmacy every time.
Could be better
This app could be more reliable and there are better features they could add. First of all, the screenshots in the App Store don’t resemble the actual app styling, particularly the pharmacy list. Sometimes you can’t log in or get errors like broken html spat back at you. I’ve had prescriptions get stuck in limbo. They aren’t In Process or for pickup and I can’t submit another refill request because I already submitted one. The pharmacy desk has to re-submit it to be filled. As a user, I’d like notifications when my prescriptions are ready. It would also be great to be able to edit my personal information like phone number, address, notification preferences, etc. which currently also needs to be done at the desk. Within the past months, they did something to the sign-in process. (No more username but a pin or email address.) The pin broke for me and no longer works. Signing in with the email is clunky and needs to be done every time you close the app. (Patient privacy- I get it.) My refill feed is clogged with old prescriptions with 0 refills. (I really don’t need to refill the prescription mouthwash from my dental surgery.) The interface needs to give more power to its users.
Update: I submitted a complaint to Giant to fix their app and they shoved it back onto the pharmacy to “appease” me. Now I get called whenever my prescriptions are done which I specifically disabled. So that’s cute.
Update 2: I’ve had it with this app and Giant Pharmacy in general. I’m switching all my prescriptions out of giant. Fix your system!
Update: I submitted a complaint to Giant to fix their app and they shoved it back onto the pharmacy to “appease” me. Now I get called whenever my prescriptions are done which I specifically disabled. So that’s cute.
Update 2: I’ve had it with this app and Giant Pharmacy in general. I’m switching all my prescriptions out of giant. Fix your system!
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Wish it notified when ready
It would be nice if the app would let you know when your prescription is ready or when you get a text message from the pharmacy that it included whose prescription is ready to be picked up
consistent failure
this app never allows me
to log in or hangs on log in making it almost impossible to use most of the time.
to log in or hangs on log in making it almost impossible to use most of the time.
Flawed app!
Pharmacy staff is great! Now if the app only worked!! Cannot process correct information that should add patients to the account!
What happened to the history tab?
This app has been essential in helping us keep track of all of my family’s various prescriptions. Some are recurring and ordering refills from the app is a wonderful. But this summer the history tab was broken. Row after row of “not enrolled” greets me now. I used to be able to see when we last filled certain meds etc. will go back to five star review when it is restored. Thx.
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First time user
Loved the app so easy to maneuver, thanks
Vax Record
Very easy to set up, but unable to add myself as a patient in order to review vaccination record without a Rx number. Doesn’t make sense (since no Rx was required for the vaccines). Disappointing from a convenience standpoint. Guess I’ll have to see if my local store pharmacy can be of assistance (even though I now live in a different section of the city from where the shots were originally administered).
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Awful pharmacy app and website.
Update on 25Jul2025: The most recent update from 2 days ago has crashed the App. Now it refuses to open. I deleted and redownloaded. After the splash screen, the App still crashes. I'm using an iPhone7, iOS 15.8.4, 256gb, no other Apps open. Giant should make the pharmacy accessible via an internet browser if they are not going to make an App that is functional.
It pains me to write this but Giant Pharmacy developers could learn some things from Walgreens. I had Walgreens for years and while their App frequently has issues or does not work at all, at least you could log into their website and address most of your pharmacy needs. Not so with Giant Pharmacy, which when it works is the most rudimentary of applications. The in store pharmacists told me do not bother with the App, just call the store. As for the website, the Pharmacy module is useless other than providing a phone number and street address. ➡️My opinion should not reflect on the in store service which is superb.
It pains me to write this but Giant Pharmacy developers could learn some things from Walgreens. I had Walgreens for years and while their App frequently has issues or does not work at all, at least you could log into their website and address most of your pharmacy needs. Not so with Giant Pharmacy, which when it works is the most rudimentary of applications. The in store pharmacists told me do not bother with the App, just call the store. As for the website, the Pharmacy module is useless other than providing a phone number and street address. ➡️My opinion should not reflect on the in store service which is superb.
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Awesome service!
Giant made the transition from previous pharmacy painless!
So easy
I love my Giant over your competitors when it comes to prescriptions.
