worst ever
cars were always filthy and requiring maintenance. sometimes the lot was jammed full & could not access reserved vehicle. they tell you that metered parking in SF, CA is free or already paid. not true. also, if you get a parking ticket, they send you a bill for it with a hefty fee tacked on. THEN they bill you a fine of $175 on top of that for “unauthorized parking.” apparently it is very easy for thieves to break into and steal these cars. one of my rentals was stolen from in front of my building. i tracked it down parked behind a locked gate several blocks away, and immediately reported the theft. what did they do? put my account on hold while they “investigated.” i gave up trying to rent from them after a few weeks of this. next thing i notice they’re trying to bill me another $350 for “unauthorized driver.” and “unauthorized parking.” that would be whoever stole the car and parked it in a locked parking lot. unbelievable. fortunately i had the foresight to block charges to my card from these racketeers. good luck getting another dime outta me, PIG, RIG, JIG, WIG or whatever your fictitious name is.
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If I could leave -5 stars I would!!!
What happened was the worst customer service I have ever experienced, and your team should be ashamed your “help bot” is worse than Siri in Beta mode. Your bot says 2 things: Here’s an article! And “can you rephrase your question?”
I live in LA, which your team knew when I entered my addess during signup. But of course that didn’t stop you from pulling $40 from my account and giving me a credit for a service I can’t even use. And then I get the runaround from Siri’s less intelligent nephew bot. I gotta hand it to you…. It’s a great way to make quick cash when you’re still growing. But until I get my $$$ back and compensation for my time, this review will stay posted. If I can get one customer to run the other way, I’ve done my job. But we all know this review will lose way more customers than that. Make it right! Thank you. -Timothy Dove
I live in LA, which your team knew when I entered my addess during signup. But of course that didn’t stop you from pulling $40 from my account and giving me a credit for a service I can’t even use. And then I get the runaround from Siri’s less intelligent nephew bot. I gotta hand it to you…. It’s a great way to make quick cash when you’re still growing. But until I get my $$$ back and compensation for my time, this review will stay posted. If I can get one customer to run the other way, I’ve done my job. But we all know this review will lose way more customers than that. Make it right! Thank you. -Timothy Dove
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Complete scam, benefit on fraudulent charges
I received a $1000 charge from gig accusing me to cause “scratches” to the car 10 days after a 10min trip. I have been using gig quite a bit lately so I didn’t remember to take videos of the car every time. But I’m sure that I didn’t get into any collision. I parked the car and ended the trip late at night and they said the person rented the car the NEXT MORNING reported scratches. 1) how can they prove that the damage is made by me but not anyone overnight, or worse, the second renter? So basically I’m not only responsible for the car’s condition during the 10min I’m using it but also until the next renter starter another trip???
2) what sort of scratches would cost $1000 dollars to repair?? I asked for photo proofs but they cannot offer those either, so it seems they just randomly charges customers of thousands of dollars and profit from them?
2) what sort of scratches would cost $1000 dollars to repair?? I asked for photo proofs but they cannot offer those either, so it seems they just randomly charges customers of thousands of dollars and profit from them?
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App crashes every time I try to end the rental
Every time I try to end the rental be it the “pay as you go” or “pay for the day” the app has trouble with ending my rental. I would have an email confirming my rental has ended but the app will still count my time with the car and stay on the screen with the now “no longer needed” rental. I have contacted customer support before but their advice is to just delete the app and reinstall it. Which is a bit like have you tried turning it off and turning it back on.
Additionally, their cars are not as well serviced as advertised. Admittedly you would hope also that people renting the car would have the common decency to clean after themselves or at least air out the car.
Additionally, their cars are not as well serviced as advertised. Admittedly you would hope also that people renting the car would have the common decency to clean after themselves or at least air out the car.
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A great company that has become greedy with the amount they charge.
I’ve been using Gig car for 2 years now in Seattle. It clearly beat out its competitors with the convenience of being able to pick them up from anywhere across the city and drop them off anywhere within the blue zone. The prices for both short term and long term drives were incredibly well priced and an easy choice over any other rental companies, especially with the inclusion of gas, and insurance.
Recently however, their prices and fees have fallen dramatically behind their competitors. They no longer offer the ability to book a multi day trip for a flat fee which means instead of looking at gig cars my friends and I have booked cars through Zip car and Turo instead.
An 8 hour flat fee through gig car is about $107 with fees and zip car is $79 total.
My reason for writing this review is because of my most recent experience with them. I took a $17 ride from a friends house late at night. I parked infront of my apartment and was a foot too close to a fire hydrant. That $17 ride became a $361 one because I was charged $201 for a technician to come out and get the car and $146 for parking in an unauthorized place. I know I’m in the wrong. But it’s upsetting to be charged massive amounts that I can’t afford for a ticket that in Seattle would only cost $38. I will no longer be using this service and have advised all of the people I initially recommended it to to switch to their competitors.
Recently however, their prices and fees have fallen dramatically behind their competitors. They no longer offer the ability to book a multi day trip for a flat fee which means instead of looking at gig cars my friends and I have booked cars through Zip car and Turo instead.
An 8 hour flat fee through gig car is about $107 with fees and zip car is $79 total.
My reason for writing this review is because of my most recent experience with them. I took a $17 ride from a friends house late at night. I parked infront of my apartment and was a foot too close to a fire hydrant. That $17 ride became a $361 one because I was charged $201 for a technician to come out and get the car and $146 for parking in an unauthorized place. I know I’m in the wrong. But it’s upsetting to be charged massive amounts that I can’t afford for a ticket that in Seattle would only cost $38. I will no longer be using this service and have advised all of the people I initially recommended it to to switch to their competitors.
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So crazy expensive.
I’ve been carless in Seattle since 2007. I’ve tried everything from flex car, zip car, car2go, the bmw one….I’ve literally tried them all. Today I needed to do about an hour trip to run some errands so I figured I’d use gig for the first time. I drove for and hour and 20 minutes including parking and my charge was almost $45. This is the most expensive hour trip I’ve taken with one of these services. Call it inflation, I call it a rip off. Not sure how they charge for day/8 hour fees, but I’m unlikely to use the service again at this point.
As far as the actual service—the car was easy to unlock and lock, it was pretty zippy, and the app was easy to navigate. But all that doesn’t negate my feelings re: the cost.
As far as the actual service—the car was easy to unlock and lock, it was pretty zippy, and the app was easy to navigate. But all that doesn’t negate my feelings re: the cost.
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app is virtually unusable
I like the gig service itself within cell service, and use it quite often.
If I do not review a car before leaving the app, the next time I enter, I’m forced to restart the app several times before it gets past the loading screen. an opaque white screen with a loading bar also sometimes hangs over while i have a car reserved, which does not prevent me from renting, but is annoying. The map seems like it’s trying to load too much data at once, and could instead load more than a 15 min walking radius if the user tries to pan out, due to its slowness at the beginning. I’m not sure if I would keep this app/keep using gig if the service itself wasn’t so convenient.
If I do not review a car before leaving the app, the next time I enter, I’m forced to restart the app several times before it gets past the loading screen. an opaque white screen with a loading bar also sometimes hangs over while i have a car reserved, which does not prevent me from renting, but is annoying. The map seems like it’s trying to load too much data at once, and could instead load more than a 15 min walking radius if the user tries to pan out, due to its slowness at the beginning. I’m not sure if I would keep this app/keep using gig if the service itself wasn’t so convenient.
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A huge headache, not worth the trouble.
The experience was unfortunately quite poor. After attempting to get into the first car, I was told because I’d canceled it recently, I could not rent it for the next two hours. I had no idea about this restriction as I hadn’t intended to start the reservation previously, just check the prices. This was the only car within well over a mile, requiring me to spend valuable time and money securing a means of transit to the next closest car, which had only 8% fuel left, nowhere near enough for my trip. When attempting to refuel the car, the fuel card included (which was bent and barely scanned) asked me for a driver ID, which was nowhere to be found on the app or emails when I signed up, including on the FAQ section about filling up. This means I had to use my own card to pay for the fuel, essentially extending credit to Gig. Further, upon arriving at my destination well over an hour late due to these difficulties, I found myself with no cell signal, and with gig showing me a “no bluetooth” icon over the car, leading me to believe I would not be able to unlock it if I existed the car. What should’ve been an enjoyable trip down the coast turned into an huge headache because of these issues with the service.
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Service 👍🏽 • Support 👎🏽
It’s a great service. Cars are pretty competitive pricing-wise and the cars themselves are fun to drive.
Support infrastructure-wise, it’s the Wild, Wild West out here. If you forget your belongings in your car, and the next user takes it - and they know exactly who it was, they won’t do anything about it because it’s “discriminatory.” Yes, this really happened to me. Someone rented a car sandwiched between two of my rentals. They smoked in the car, got mud all over the interior, left their trash, and took my backpack - which contained a pair of earphones from my gf for Xmas. The backpack was a gift from my best friend 😂. And yeah, the support I got was “We’ll keep an eye out and leave a voicemail to the person who used the car after you, but we can’t take any other actions. Even though it’s highly likely that it’s them.” Pretty sad.
Also, the app glitches a lot. If you parked somewhere kinda sketchy, make sure you force close the app and open it again at a safe place and have it ready to unlock the car. Otherwise you might be fumbling to get the car unlocked while you’re in an unsafe location.
Support infrastructure-wise, it’s the Wild, Wild West out here. If you forget your belongings in your car, and the next user takes it - and they know exactly who it was, they won’t do anything about it because it’s “discriminatory.” Yes, this really happened to me. Someone rented a car sandwiched between two of my rentals. They smoked in the car, got mud all over the interior, left their trash, and took my backpack - which contained a pair of earphones from my gf for Xmas. The backpack was a gift from my best friend 😂. And yeah, the support I got was “We’ll keep an eye out and leave a voicemail to the person who used the car after you, but we can’t take any other actions. Even though it’s highly likely that it’s them.” Pretty sad.
Also, the app glitches a lot. If you parked somewhere kinda sketchy, make sure you force close the app and open it again at a safe place and have it ready to unlock the car. Otherwise you might be fumbling to get the car unlocked while you’re in an unsafe location.
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Response from developer
Thank you for being a Member and your feedback. We'd love to discuss further with you if possible. Please contact Member Support at 800-464-0889 or membersupport@gigcarshare.com.
Gig CARES Share!!!
Y’all need to change your name to GIG CARES, cuz ya really do care and I want to give back for the kind support that is so huge I can’t find the words to share there is no company that would ever CARE so let’s start a campaign from me in media career of 30 years, GiG Care Share Campaign…my idea to be on the road with y’all to highlight Lorena and other Rock Stars which are all on this team!!! I was trapped as I didn’t reserve my home return gig before another and yall really cared!! I had 50lbs of rented high end camera lights and other equipment and I tried to reimburse for the Lyft and you comes me. I have told everyone in your cities how special this company is, and I am beyond grateful, I had cash but my huge deposit on my camera equipment rental froze my card except for minimum and you can’t find any other company this understanding so do remember Gig Cares to Share.
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Response from developer
Thanks for the support! We definitely do care about all our Members. If there is anything we can do to further improve the Gig experience, please feel free to reach out to us at membersupport@gigcarshare.com with your suggestions. Have a great day!
Good service, terrible app.
The good old days of car2go are long gone, but Gig is here to fill the gap. And for rent-by-the-minute point to point automobiles, they get the job done. It’s no frills, the cars are often filthy and have maintenance warnings, but it works.
The app, however, is pretty terrible. It crashes at least once per rental, it fails to open without a hard restart, and doesn’t update maps in a reliable way.
One feature the old car2go app had that was great was an alert when a car became available in a definable radius. I sure miss that feature, but given how unreliable the rest of the app is, it’s probably too much to ask.
The app, however, is pretty terrible. It crashes at least once per rental, it fails to open without a hard restart, and doesn’t update maps in a reliable way.
One feature the old car2go app had that was great was an alert when a car became available in a definable radius. I sure miss that feature, but given how unreliable the rest of the app is, it’s probably too much to ask.
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Crashes every time
I wish I could use Gig. Unfortunately, the app crashes each and every time I use it. Starting a ride? I need to restart the app. Locking a car? I need to restart the app.
Not to mention that the last two times I’ve used it, I find out at my destination that I am outside the zone while still in Seattle city limits!!! Could we have a Google Maps connection so we can see if the place we are driving is in zone?
Lastly, customer service is horrible. Rude, actively unhelpful, and rude (saying that again). One time I called because I couldn’t figure out how to unlock the car (early in my usage). The person said that I would have to get a tow rather than just explaining to me how the app works (hint: you have to hit “unlock” even if the car is unlocked and you are inside and just want to start the car).
If there was any other service I would use it. I can’t afford to buy a car and I can’t take public transit, so I am forced to deal with this app.
Not to mention that the last two times I’ve used it, I find out at my destination that I am outside the zone while still in Seattle city limits!!! Could we have a Google Maps connection so we can see if the place we are driving is in zone?
Lastly, customer service is horrible. Rude, actively unhelpful, and rude (saying that again). One time I called because I couldn’t figure out how to unlock the car (early in my usage). The person said that I would have to get a tow rather than just explaining to me how the app works (hint: you have to hit “unlock” even if the car is unlocked and you are inside and just want to start the car).
If there was any other service I would use it. I can’t afford to buy a car and I can’t take public transit, so I am forced to deal with this app.
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Terrible Service, False Advertising, Rude Staff
My friends and I used gig many times in the past and have come to realize that the company falsely represents itself. Most cars are broken when you open them, smell like cigarettes and have questionable things in them. They often have 1% of gas left in them requiring you to fill up the car yourself-it keeps charging you per minute when you fill up your gas. They suspended my account for no reason, and told me that they do not have to elaborate on the reasoning when I called. The customer service will just mansplain you and leave you feeling terrible. If you want to end up being charged double the amount you were expecting, take a gig car!
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Everything is perfect except one thing
I love this service and it makes it so much easier to be independent from owning a car. The fuel and insurance included really makes it cheaper than renting cars these days. My only ask is that when you rent a car for a long time, it would be great if you could share the driving responsibility with someone else with the app. Some of my destinations have been 3 hrs away one way, but having to drive 6 hrs for a day trip when a rental car can be shared with all registered drivers makes this a harder sell for those trips. If they added that one thing, that would be perfect.
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Love the idea of Gig but awful refueling experience
Absolutely worst experience, barely any cars in the area ( Bernal Heights in San Francisco), only 2 about 20 minutes walk with almost zero fuel.
(After my experience today I see why that is.)
On the way back from dropping my friend off, I tried refueling. The pump asked me for driver ID, looked around the app no ID me mentioned and no instructions of how to refuel. Ended up having to go to the cashier, they had no idea, ended up calling the line and eventually getting through to an agent, she tells me I have to call every time I refuel, good thing I had signal at least. After all that I eventually managed to refuel after wasting over 15 minutes that I apparently have to pay for… utter madness!!
(After my experience today I see why that is.)
On the way back from dropping my friend off, I tried refueling. The pump asked me for driver ID, looked around the app no ID me mentioned and no instructions of how to refuel. Ended up having to go to the cashier, they had no idea, ended up calling the line and eventually getting through to an agent, she tells me I have to call every time I refuel, good thing I had signal at least. After all that I eventually managed to refuel after wasting over 15 minutes that I apparently have to pay for… utter madness!!
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Really good customer service! And convenient!
The customer service is really good! If you have any problems using it, they’ll help you out. It’s quite convenient too.
Though I do wish they have more cars, larger service area and lower rates.
So far though, best car rental system I’ve used (prefer this a lot more than zipcar, especially in terms of customer service and convenience).
Though I do wish they have more cars, larger service area and lower rates.
So far though, best car rental system I’ve used (prefer this a lot more than zipcar, especially in terms of customer service and convenience).
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Amazing service!
Been using Gig for a few years and it has worked so well. Customer service is great and responsive and so helpful. The cars themselves are in good shape and it is so convenient. I just experienced my first fuel refund request and they confirmed it so fast. I am so grateful for this service and hope we can have more Gigs in SF and in this world. Car sharing like this is great for the environment and for our wallets (prefer over owning a car). Thanks so much Gig! Please keep it up.
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Terrible insurance/accident service
I was hit from behind, something that the other person immediately accepted fault for, in February and Gig has forced me to pay over $1,200 out of pocket with no indication when I will be reimbursed. There is no recourse to wait for the claim to be processed. I have been on the phone with them multiple times but their agents have no authority to discuss what decisions are being made or why. I recommend avoiding this service unless you have a lot of extra money lying around so you can pay their insurance bill in case something goes wrong. And they have the gall to advertise themselves as "insurance included." Insurance for them, not for customers. Customers apparently get to pay for everything regardless of fault.
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I retract my neg review from yesterday
Shalee is the light of yesterdays darkness. She handled my issue with respect, intelligence, professionalism and with care for her company, value in its customers and a heart for humanity. She is an asset to gig-car and one that should exemplify how all the companies team players should be like. I will recommend and support this app and business because of her (Shalee) understanding that all business’s have their mistakes and liabilities (Chri (pronounced Kree)).
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International License Beware
I use these services to fill the gap when public transport is either nonexistent or incredibly inconvenient.
The advertised 24 hour license reviews are simply nonexistent for international drivers license holders and the process to get this done is very clunky. The FAQ claims that there are additional documentation needed during signup, but there is nowhere to upload this so you’re expected to email these documents to them after the review is unsuccessful. I was told differently about the validity duration of the necessary driving report from the FAQs, the chat support, the phone support, in an email, and in a PDF attached to the same email.
If you were clear about the timing, required documents, and allowed the uploading of these documents during signup, I could have started this process before it was needed, I wouldn’t have wasted anybody’s time, and you would have actually made another customer.
Hopefully MILES or ShareNow can make it to the Bay Area; their signup on international licenses is smooth.
The advertised 24 hour license reviews are simply nonexistent for international drivers license holders and the process to get this done is very clunky. The FAQ claims that there are additional documentation needed during signup, but there is nowhere to upload this so you’re expected to email these documents to them after the review is unsuccessful. I was told differently about the validity duration of the necessary driving report from the FAQs, the chat support, the phone support, in an email, and in a PDF attached to the same email.
If you were clear about the timing, required documents, and allowed the uploading of these documents during signup, I could have started this process before it was needed, I wouldn’t have wasted anybody’s time, and you would have actually made another customer.
Hopefully MILES or ShareNow can make it to the Bay Area; their signup on international licenses is smooth.
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