Waste of time
Expensive and doesn’t work when it matters, had to buy an eSIM for my recent vacation because Google Fi claimed they had a Japan outage (for over two weeks?) upon returning to the US I couldn’t get my normal US service working. I had several back and forth exchanges with support which were time consuming and not particularly helpful.
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Awful service
Just switched from Verizon and contemplating going back. Switched to have international service in Japan. Upon moving here I’ve heard from tons of neighbors that their Googlefi data is the worst it’s ever been. And you guys have done nothing to fix it. Will be looking into switching back to Verizon regardless of cost bc I can’t do anything on my phone in a foreign country!
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No customer service
I pay for the best plan and told me Google one was in my plan. I've been without storage and unable to use my email and they don't care. They falsely advertise services and benefits and lock you out of customer service.
Scam
Google Fi promised me 75% off unlimited plan multiple times - both in writings and verbal. All I had to do is sign up before promotion ended and they’d manually give me the promotion. And now, they’re refusing to give me the promotion. They keep asking me to provide full website screenshots of the promotion. Well, how can I?!?! Promotion ended and you guys took that website down. I only had the original screenshots which you originally accepted and agreed as sufficient.
I had all the previous chat guaranteeing that 75% to prove it but they don’t seem to honor that. To make things worse, I already broke off my old contract for this. And the bill’s at least 2.5x higher than my old bill…
The specialists also can’t be contacted vis phone. Everything is done through email, which’s frustrating. Apparently a lot of people are going through the same situations as me.
I had all the previous chat guaranteeing that 75% to prove it but they don’t seem to honor that. To make things worse, I already broke off my old contract for this. And the bill’s at least 2.5x higher than my old bill…
The specialists also can’t be contacted vis phone. Everything is done through email, which’s frustrating. Apparently a lot of people are going through the same situations as me.
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Paid for a service I couldn’t use
After going back and forth with several customer support representatives, all of which told me to do the same thing after telling them all the steps the previous representative told me to do. I finally got a service I wasn’t able to use because I own an IPhone and was denied money back when I couldn’t use the service I paid for.
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Use at your own risk
Lost access to 5G immediately after switching over. Their online troubleshooter is of no help and their support people are useless.
This was a huge mistake.
This was a huge mistake.
Terrible
Just terrible. My phone doesn't have service at my job. The phone has essentially lost function several times and this is due to Google fi, not the phone itself. Customer service takes you through this whole drawn out process where you basically have to fix it yourself.
App is not loading
I have applied for there trial feature, the app is not loading for almost 2 weeks now , i have deleted and reinstalled the app multiple times and it is not loading, there customer support is not horrible, they put me in 45 minutes hold and never came back and i already talked to 2 representatives with not results, they just put you on hold and never come back , i saw another review was posted over here in September 15 th with the same issue as mine
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Lying customer support
Lied that they’ll apply promo manually, and that too within 24 hours, only for me to follow up after 3 days of crickets and hear that they can’t!!
I’ve saved transcript which I shared for reference, but they could only mumble sorry.
Furthermore, I had 3 instances when they wanted the same thing, by different reps. Poor, lazy and disingenuous customer support.
I’ve saved transcript which I shared for reference, but they could only mumble sorry.
Furthermore, I had 3 instances when they wanted the same thing, by different reps. Poor, lazy and disingenuous customer support.
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Bad transfer
The transfer was so bad. The app says the transfer of my phone number was completed successfully. But i still got no signal. Their support was sooooooo bad. They were rude and took soo long. It took them 30 minutes to tell me that the service wasnt working. They told me to delete my other eSim on the phone which wasnt interfering. I fixed it myself now. But their support was rude and so bad and so slow.
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Hard to Leave
It takes quite a bit off effort and searching to leave and on two occasions the number transferred over wrong because of an error on their end
Notification undo
Notification undo button still sticks around on the Home Screen
Google voice failed me
I got Google voice because I read that it would work in many other countries but I’ve was force to surfing the web at 3 g speeds when I finally got connected. When I went to Ghana I couldn’t even get connected I just eventually purchased a local sim. I also never got my two credits for my Google referrals that I gave them. So I wouldn’t trust them as a phone company.
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App doesn’t load
Tried to start the trial but the app doesn’t even load. I’ve literally tried all day. I uninstalled and reinstalled and the results were the same.
I need to MANAGE the account NOT move the sim
Let me MANAGE with the app don't force me to move sims
Google fi app
It’s not working
Charges you even when you have left the service
Sad just sad
Works until you need to transfer service
This company makes it literally impossible to transfer your service from one iPhone to another. Especially if you only have one device. Every time I have needed to transfer my service I have had issues and had to call customer service. It is not user friendly at all.
In addition, the app takes about 9 years longer to download than almost any other app. It’s absolutely exhausting if you ever have to replace your phone.
In addition, the app takes about 9 years longer to download than almost any other app. It’s absolutely exhausting if you ever have to replace your phone.
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This app is terrible
There is no way to get back into a support chat even by clicking on the notifications.
Oh and guess what, even the button to give feedback in the app doesn’t work. Seriously? I pay money for this?
Oh and guess what, even the button to give feedback in the app doesn’t work. Seriously? I pay money for this?
Doesnt support apple watch
I would like to subscribe to one of the google fi services but for sadly doesnt support apple watch world wide for all services around the world not even USA
