This app is terrible
There is no way to get back into a support chat even by clicking on the notifications.
Oh and guess what, even the button to give feedback in the app doesn’t work. Seriously? I pay money for this?
Oh and guess what, even the button to give feedback in the app doesn’t work. Seriously? I pay money for this?
Doesnt support apple watch
I would like to subscribe to one of the google fi services but for sadly doesnt support apple watch world wide for all services around the world not even USA
This app is a scam
If you miss 2 months of payment they just lock you out of your account, and the customer service is a joke. They either have no idea what they’re doing or don’t know how to help you. Spent like 3 hours trying talking to a representative trying to get access to my account just for them to put me through pc troubleshooting. Spend your money elsewhere. This experience was garbage…
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Fix this !!
Supposed to be 5g “unlimited data” When its literally ALWAYS stuck on LTE and ALWAYS switching on and off to sos mode. Genuinely irritating.
No Apple Watch support and it’s 2026
Do better Google!
0 stars
If your overseas don’t get this service it barely works and when you run out of data the your speed goes down to 2GB and if you want it to be fast the gonna charge you 10pr GB so if you use 37GB its end up being 377 dollars tf
Stay way from googlefi
The network itself is average/okay, but when you have issues, for me the network just dropped to SOS in a major city, out of blue, and then came back to normal at the exact same place. Then my hotspot is not working, man took me through circles and circles, until finally I can’t take the frustration any more, and I’m a very patient person. Leaving this network forever after trying it for 2.5 weeks. Very unpleasant experience!!!
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Beware
They will take your money and turn off your service. Not a good company.
Great on Wi-Fi
Google Fi is a great service if you only want to be able to use your phone while connected to Wi-Fi. If you are looking to make phone calls or connect to the Internet without the use of Wi-Fi, you’re better off getting a walkie-talkie or dial up Internet the data service and cell service work absolutely nowhere from Midtown Manhattan to Central Pennsylvania. You might get the occasional five minutes of connectivity, but other than that, it’s basically effectively useless.
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Worst service
Was without service for a month charge me for a phone that I paid for eventually left and went to a different carrier saw on my bank they charged me $230
Buggy on iPhone
I contacted the customer service through the chat on the app regarding connection issues. The chat disappeared. Later I received notifications for messages on the chat and when I click the notification the app opens up at the initial page but not the message or the chat. I offloaded the app to delete the cache but no change. Needs significant improvement in the customer service department.
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Okay service
This service is okay! However I did want to Mention that there is No such thing as Unlimited Like they claim they have, ones you reach a certain amount oF data. Then they end up charging you a Hell oF a lot extra. And Next thing you know you have over a 100$ bill you have to pay! And those so called unlimited data doesn’t Last very Long unfortunately. So technically this is False advertisement.
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⚠️ Terrible first impression
It's a good service but not the best specially if you're in the Apple ecosystem, and switching over from T-Mobile in hopes to save money.
Despite the cons, we'll see how this year treats me.
It's July 2026. Expect updates either 3, 6 or 12 months from now. I'll leave those past the Cons list.
CONS:
Took over 24 hours to activate wifi calling on my iPhone and generate the eSIM QR code for my iPad. That eSIM turned out to be data-only, so if you leave your phone somewhere, you’ve got no way to call.
Bigger issue: taxes and fees were never shown until after the plan was fully activated. Our “$135” plan came out to $152 for 3 lines. Still saving $40 versus T-Mobile, which included a $15 tablet data eSIM with calling, but the lack of upfront pricing isn’t okay.
Customer support responds fast but feels undertrained, lots of script-reading and repeat questions confirming devices/lines. T-Mobile agents felt like they actually knew the product.
EDITS & UPDATES:
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Despite the cons, we'll see how this year treats me.
It's July 2026. Expect updates either 3, 6 or 12 months from now. I'll leave those past the Cons list.
CONS:
Took over 24 hours to activate wifi calling on my iPhone and generate the eSIM QR code for my iPad. That eSIM turned out to be data-only, so if you leave your phone somewhere, you’ve got no way to call.
Bigger issue: taxes and fees were never shown until after the plan was fully activated. Our “$135” plan came out to $152 for 3 lines. Still saving $40 versus T-Mobile, which included a $15 tablet data eSIM with calling, but the lack of upfront pricing isn’t okay.
Customer support responds fast but feels undertrained, lots of script-reading and repeat questions confirming devices/lines. T-Mobile agents felt like they actually knew the product.
EDITS & UPDATES:
–»
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Overpriced for International Travel — Save Your Money
I don’t recommend Google Fi if you travel internationally. My wife and I communicate almost exclusively through FaceTime Audio, yet I was still charged far more than I expected. A $50 credit was applied afterward, but that doesn’t change the fact that the bill was unreasonable.
If you’re traveling, save your money. Get a local SIM or eSIM and use WhatsApp or FaceTime over Wi-Fi or mobile data to stay in touch with friends and family. In my experience, that’s a much better option than paying for Google Fi’s international service.
If you’re traveling, save your money. Get a local SIM or eSIM and use WhatsApp or FaceTime over Wi-Fi or mobile data to stay in touch with friends and family. In my experience, that’s a much better option than paying for Google Fi’s international service.
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Go-Fidelity
Great-Fidelity
Worst customer support. They treat you like they own you
Been using it for a few years. Connection in other countries can be unpredictable and unstable even on the top plan. Like suddenly you have no data even though you are in a good reception zone. Customer support is remote and doesn’t care. Just had a call with them, the guy was clearly messing with me and talking like the company has some kind of power over me and owns me. And he didn’t send me a transcript of our call as he promised.
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Abysmal app
Trying to do a free trial on my iPhone 17 pro and i click my email to use and it freezes. Every time i try to reopen the app just hangs and doesn’t load. I’ve deleted the app and redownloaded about 5 times and it’s the same thing every time. 0/5 stars actually unusable and the developers should be fired.
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Good luck transferring
I recently tried to transfer my phone number to a new device on google fi. The number was correctly deactivated on my old device but I was completely unable to activate it on the new one. Even more frustrating, I couldn’t reactivate it on the old device either, leaving me with no way to restore service. Google Fi support has been polite, but ultimately unhelpful in resolving the issue. Ive now been without the ability to receive calls or texts for several days. This outage has locked me out of critical accounts that need for both work and personal matters, many of which rely on SMS verification or two factor authentication.
This has been an incredibly disruptive and stressful experience. Google Fi needs to fix their device transfer process so customers aren’t left without service for days.
This has been an incredibly disruptive and stressful experience. Google Fi needs to fix their device transfer process so customers aren’t left without service for days.
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Coverage is terrible, Never use Google Fi
1. Premium plan does not provide the international coverage as promised. 2. Difficult to cancel the service due to its terrible coverage. 3. Unreasonable billings
Absolutely not
I have had GoogleFi for 9 months now. Everyone said this was the best carrier while deployed. This is NOT, most carriers work well overseas now. First when first connecting to googlefi was a hassle and you mainly had to deal with automated messages and when you do finally get someone their accent is so heavy you can barely understand each other. Then while deployed in a warzone, I was getting charged ridiculous amounts. They advertise free calls to the US but apparently it’s only from certain countries because for one month, only one line, I was charged almost $400. And the following bills were never below $200. I heavily regret switching to GoogleFi and I will steer people clear from every going with GoogleFi. Also when you are ready to cancel, they will cut service but warn you that it’ll take 60 days to process and you will be charged accordingly. So be prepared for that. As if they didn’t screw me over enough, they have to screw you one last time. Do not use this service if you value your money.
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