Google Home User Reviews

Customer Experience

Positive experience15.2% of reviews
Neutral8.5% of reviews
Negative experience76.2% of reviews

~ Based on 4,100 written reviews from the US App Store.

What users say

Is Google Home Safe?

Google Home appears safe based on user ratings. AppsHunter Safety Score for Google Home is 92/100.

This assessment is based on 1,364,648 user ratings, with an App Store average of 4.6/5.

Safety Analysis

88.8% of ratings point to a safe experience
3.4% of ratings suggest some concerns
7.8% of ratings point to a risky experience

~ Based on 1,364,648 App Store ratings for Google Home.

Is Google Home Legit?

Google Home appears to be a legitimate app. AppsHunter Legitimacy Score for Google Home is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Terrible for controlling TV

App frequently disconnects from TV.

Upgrade to Gemini to get it to actually respond properly

I use Home Assistant. I will be leaving Google Home ASAP — the ONLY tie left is Nest Audio, which I will be replacing with a more open system that does not depend on Google. Upgrade to Gemini to get to actually play the music you want. But STILL can no longer do multi-room audio after the upgrade — likely requires a speaker-by-speaker factory reset and re-pairing. Not worth it. Will be moving to a system I own and control and can use the AI provider of my choice.
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Impossible to Use

This app is making me crazy. I can’t change the screensaver to use my Google albums. The TV tells me to do x,y,z steps on the app, but the app doesn’t give me the option to select x,y, or z. Not intuitive, user friendly, or even useful.

A truly, spectacularly awful app, and a downgrade from previous versions

Update for the latest version: you’ve now made it even worse than stated below by removing the what’s playing banner from the screen. The update has also deleted my speaker groups.
Can’t you do anything right? No wonder people are fearing AI - it’s due to the human developer content.

Google designers appear to have lost their way with this. The point of home automation is to make life easier, but with each new iteration of this app things get worse. What happened to the Media setting which allowed volume control to be adjusted for each device within a group? The problem is every time that music is played through a group, the volume of each device is changed - either louder, or quieter. So frustrating! The app also deletes groups occasionally, and they have to be recreated. Speaking of groups, it’s now impossible to change music to play from a single device to a group.
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No longer works and poor customer service

I have a nest thermostat and a year ago my app stopped working. It shows as linked to an account, I can’t re-register it due to this. I have tried getting help to resolve this with no one actually helping. Very frustrating!

Nest

Love the system but too many motion alerts from nest itself

Just gets worse and worse

Barely works at all now. Latest is Gemini has been added and I was required to give it permission to audio record. My first question to it: how do I remove Gemini? No answer. Will be moving away from this app at the first opportunity.

Pee raise

I wish you people make things work you already sold instead of keep chasing your tail, tour own google home app cant find your own made devices there are on the same network and in a setup mode

Why does stuff stop working?

It’s exhausting. It’s so inconsistent.

Routines are still broken

In 2026, you still can’t manually select the playlist you want as part of a set routine, or have it shuffle automatically if by some luck it *actually* managed to select the playlist you wanted. Even naming a playlist something totally random or nonsensical, it’ll just decide to guess what it thought you meant? Reminds me why I stopped using nest mini years ago, just would’ve hoped google would have fixed this simple thing by now. Other apps are capable of things like this, so why isn’t yours?
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Don’t like it

Don’t care for this app due to lack of activity history; can’t detect notifications

Meh

Features seem hidden, automation could be simpler, UI/UX is not good.

‘Sorry I don’t understand’

That’s what the device mostly answers anyways .

Such a step down from Nest

Was perfectly happy with the Nest app for controlling our Nest thermostats. Then got pushed into migrating to Google Home. It‘s so much worse. Hate the interface, hate the look. And it won‘t let me migrate back to the perfectly good app that I had before without linking my data to my Google account.

Seriously disappointed.
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Wolf of dallas

1234

Don’t know anything.

Is always saying I don’t understand. I ask a question and when she will play along she says “this is what I found” like I’m supposed to stop what I’m doing and go read on the screen. Doesn’t turn lights on all the time. Makes me wait in the dark says power control is not supported. I bought another Google hub show thinking mine was a lemon, but does the same!
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Way too many glitches

Video playback continues to get stuck reading error messages

Slow and unusable

Setting up devices in this app is incredibly inconsistent. Devices configured from a factory rest work well. Changing the WiFi password on a device flat out doesn’t work. The menu for nearby devices just brings up the menu to scan a QR code. The QR code fails and tells you to use another code… as if that is something that can be done. About half the time the QR code scanning screen locks up or displays a black image. Ultimately the device (in this case a Google Home Hub) just has to be factory reset to get it back on the network. After adding it, the app then tries to walk you through the features of the device as if it were new to you.
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Yes

I can troll my family by flickering the lights ✦

Kasa won’t link

Can’t link to Kasa (TP-Link) anymore. Just suddenly stopped working and now won’t even link.