Google Home User Reviews

Customer Experience

Positive experience14.9% of reviews
Neutral8.7% of reviews
Negative experience76.4% of reviews

~ Based on 3,765 written reviews from the US App Store.

What users say

Is Google Home Safe?

Google Home appears safe based on user ratings. AppsHunter Safety Score for Google Home is 92/100.

This assessment is based on 1,336,411 user ratings, with an App Store average of 4.6/5.

Safety Analysis

88.8% of ratings point to a safe experience
3.4% of ratings suggest some concerns
7.8% of ratings point to a risky experience

~ Based on 1,336,411 App Store ratings for Google Home.

Is Google Home Legit?

Google Home appears to be a legitimate app. AppsHunter Legitimacy Score for Google Home is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Never available

Videos never load. Good luck figuring out who’s breaking into your damn house.

Bad update

Ever since the last update two days ago, my AP no longer works correctly. Lights don’t report on/off correctly. When trying to control them, it is super lagged. If it works at all. Today, the AP suddenly turned every light in the house on. AP has always worked until now. Not happy! May have to change home control to another option if not fixed.
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Okey Be Cause

Daniels Kings Catboys

My room

Hey boo boo

I love my Google Home

I love my Google Home

Nest

Great product

Horrible after the latest update

I’ve had this app for years and never had an issues with my devices. Since the latest AI implementation I started experiencing issues with my home AC and cameras. If I use the App to control the climate in the house the AC unit turns off and on. I closed the App and turn on the AC at the Nest thermostat the AC runs fine. I also have a weird issue with my Nest Cam. I’m not getting motion notifications. I know theyre going to blame on my phone. All I did was update the App.
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NEST Camera Google App review

Since Google App took over the NEST App the camera review is terrible !!! Have used NEST cameras for years with high satisfaction since the GOOGLE app would not buy again very poor operation now.

Nest worked way better

It needs to be updated and made better. I get notifications after the person is already at my door. Most of the time it takes so long to load you can’t even see who it is. You can’t unlock your door from google home. Nest worked a lot better. Google home is horrible.

This sucks

Too hard to use

Device on/off losing sync

Could be the latest update, but my lights in the Google home app are showing fixed on or off status, and can’t be toggled.

They are working normally with the native Kogan smarter home app.

Recent upgrade is full of bugs

Lights are randomly getting turned on and not getting turned off if done via the google home app

Love it

Love it

Don’t recommend

Very slow response time. Changed my internet service provider and it’s still slow responding, so if you need to talk to someone at your door, you can forget it. By the time the video pulls up, they are gone.

SLOW

We switched over to the Google App from Nest after many years of using Nest and not only is the resolution worse, the footage takes forever to load and forget viewing live even with strong wifi etc. I feel less protected as I’m not able to view my live or saved footage in a timely manner.

Bad

Bad

Security

Loving my Google home cameras b/c they offer another layer of security and peace of mind at our home.

Seamless integration support

After spending hours troubleshooting my Google Home and GE Cync lights, I finally got an answer from GE Cync support.

They found that a couple of my bulbs were defective and are sending replacements, which I appreciate.

The bigger surprise was learning that Google no longer supports the previous seamless integration with Cync, which explains why features like color control through Google Home stopped working the way they used to.

What frustrates me most isn’t that technology changes—it’s that I spent countless hours assuming my network or devices were broken when a platform change was part of the explanation.

Those hours weren’t just frustrating for me. They created unnecessary stress in my home. My wife reached the point where she wanted me to throw the entire smart home system away because so much time and frustration had been spent trying to solve problems that were never going to be fixed through more troubleshooting.

Customers invest hundreds or even thousands of dollars building smart homes. The most valuable thing they invest, however, is their time. When platform changes reduce or remove compatibility with products customers already own, clear communication isn’t just good customer service—it’s essential. A simple notice in the Google Home app could have saved us hours of frustration, repeated resets, and unnecessary troubleshooting.

GE Cync ultimately identified defective bulbs and is replacing them, which I appreciate. I only wish Google had been equally transparent about the integration changes so customers weren’t left trying to solve a problem that wasn’t entirely within their control.

Has anyone else experienced this?
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Interrupting

Interrupting me. I’m just here trying to use the app, and always being bugged to review. Stop what you’re doing and add a review

Vida cotidiana

Muy bueno y muy útil