Desco account will not link without calling to do so
I love this app but the linking part needs work. I choose to link my account and it never works until I call. Takes the convenience out of it where they make it seem so easy to do. This is the second time I've tried to link and it won't.
Bugs out trying to link AMEX
Fairly smooth but major bug prevents linking an AMEX card through Plaid. After getting you to log in with your AMEX account. It pops up a screen telling you to exit back to Greenlight to finish setting it up. But you are already in Greenlight and there is no way to navigate anywhere, you are just stuck on the screen unless you force reboot the app. Of course all progress is lost so you can never link an AMEX.
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They keep stealing from us
Have tried to cancel so many times, hours spent on the phone with useless customer service. They keep charging overdraft for an account that is empty, hasn’t been used in 18 months, and “closed” for more than a year. An absolute swindle.
UPDATE: After writing this review, I finally heard from a customer service rep. It took a couple of days, but they refunded a year’s worth of fees they had been stealing from my child’s savings account. I regard this as a good step and I’m grateful for the help, but I still believe this firm operates on a policy of poor customer service in order to generate fees for profits. They didn’t care for months and months and months: it was only when I publicly called them out here that they did anything. I’m sure there are more honest providers for you to use with your child’s banking.
UPDATE: After writing this review, I finally heard from a customer service rep. It took a couple of days, but they refunded a year’s worth of fees they had been stealing from my child’s savings account. I regard this as a good step and I’m grateful for the help, but I still believe this firm operates on a policy of poor customer service in order to generate fees for profits. They didn’t care for months and months and months: it was only when I publicly called them out here that they did anything. I’m sure there are more honest providers for you to use with your child’s banking.
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Won’t help with fraud
Seemingly a good product unless something happens and somebody steals your kids card. Good luck getting your money back or having anybody help you since everything is run by AI and no humans are around to help. You’ll provide all the documentation that you need to show that something was charged at a store in the United States while you were out of the country and they’ll tell you too bad so sad. Then because you opened a fraudulent charge, they’ll cancel the card and say they’ll send you a new one and then never send you a new one so you have an unusable account for months.
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Kids trying to spend money
I love Greenlight because it’s just like really safe and organized for my daughter and she just like loves it and she knows what she can spend and she doesn’t know if she can spend and it’s just really good. I love Greenlight and yes.
Five stars
Great for the whole family!
Great Functionality, App Design Less So
I am really loving the functionality and how Greenlight works. We haven’t had any issues in terms of chores and usage of the features. One thing that has been a frustration for me and my kids is the inability to organize and customize the home screen on the app. Currently, the “ad” from Greenlight for negotiating bills is above where my tasks and grocery lists are listed. There are just enough things on the home screen that are irrelevant to us that is making the app less functional.
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Awful for transition to Adulthood!!
This app is awful to use after you’ve turned 18! I can’t transfer more than $500 to another account without “breaching rules”. When you turn 18 you cannot connect Greenlight to your bank account. AWFUL job on your part Greenlight… get it together for future young adults
If you gat kids and you love to invest, this is a must have in your portfolio of apps!
Absolutely love it!
Horrible app
Everything is ai powered horrible customer support but the app is ok
Needs some improvements to the chore feature
I love this app for managing my kids money, it’s easy to use and it’s nice to keep their money separate from ours while also teaching them some basic money management skills. I recently tried to use the chore feature but it’s not user friendly at all and is incredibly inconsistent. For example, I am trying to add chores that must be completed before the allowance is transferred but that feature is only available randomly and not when I’m trying to add my own chores. I am sometimes able to add a monetary amount for a chore and when I save it, the money option is gone and I’m left to delete the chore and enter it again. I’ve found that if I’m trying to edit a chore, then I am unable to attach a monetary value to it. It’s really frustrating and I’m just not going to use the chore feature for now.
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Can’t withdraw money from wallet.
They make it difficult to closed out accounts and receive the remaining balance. They require you to “fund” with your bank account even if you’re no longer using the app. Then they charge you against your remaining balance. Shady, shady grifters. Stay away!
Great for Kids!!
I love Greenlight and the entire set up of the company and their app is great!
They keep stealing from us
Have tried to cancel so many times, hours spent on the phone with useless customer service. They keep charging overdraft for an account that is empty, hasn’t been used in 18 months, and “closed” for more than a year. An absolute swindle.
Deceiving
Great idea but to swindle people into transferring money into the accounts first and THEN it brings you to the monthly subscription screen seems illegal. Low class. I’ll just transfer the money out and then cancel the free subscription. A good ole’ dry eraser and free bank/investment account seems the better route.
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Geolocation
The geo locator on the app to find family is very random when it works and sometimes says the kids are not in the place they are. Seems like it could use a patch fix.
Not a bank
They are not a bank. If you have any fraudulent charges, you will have to deal with mastercard . The customer service is pretty awful.
If only a -1 star was possible… 😡 👎
My experience with Greenlight has been absolutely unacceptable. For over a month, I was effectively locked out of my own account. I could not invest, I could not withdraw money, and I could not use the funds sitting in my account. I did nothing wrong, and Greenlight has confirmed that. There was nothing wrong with my account, yet I was still left unable to access my money.
Disclaimer: I’m not trying to go after any individuals that were just working their job, I know it’s not their fault individually so I hope I do not sour anyone’s day except for the executives who made this absolute Greek tragedy possible.
This started after I transferred money out of the account. That is a completely normal financial transaction. People transfer money between accounts every day. There are millions of precedents for financial institutions handling transactions like this and resolving any resulting account issues within a matter of days, not more than a month. I understand that security procedures exist. What I don’t understand is how a company can take this long to resolve what should be a routine issue.
The communication from Greenlight throughout this process has been just as bad. When I first contacted them over a month ago, I was given two important pieces of information about my situation. Both turned out to be completely false. There was no evidence supporting what I had been told, and I was left with a completely wrong understanding of what was happening with my account. That is a serious failure on Greenlight’s part, because customers have to be able to trust the information they receive about their own money.
Then came the constant claims that the problem was fixed.
About two weeks ago, Greenlight told me my account was working again. It wasn’t. I still couldn’t withdraw money or invest. I told them this, and I was told the problem had been fixed again. A week later, it still wasn’t fixed. Then, a few days ago, I was told once again that the issue had been resolved.
At this point, I have been told multiple times that the problem is fixed when I could immediately demonstrate that it wasn’t.
I also had a substantial amount of money sitting in this account the entire time. I couldn’t access it, invest it, or make the investment decisions I otherwise would have made. I had specific investments I would have made during this period, and I believe I could have made thousands of dollars from those opportunities. I don’t think Greenlight gets to simply shrug at that.
I know enough about the financial industry to understand that problems happen. I am not expecting perfection. But a problem like this should be resolved in days, not dragged out for over a month. There are millions of cases of financial institutions dealing with account restrictions, transfers, verification issues, and similar problems and resolving them within a few days. More than a month is completely unreasonable.
This wasn’t one employee having a bad day. The employees I dealt with were generally just relaying what Greenlight’s systems and management were telling them. The failure here is with Greenlight as a company and the people responsible for designing, managing, and overseeing this process.
A company that handles people’s money should be embarrassed by this. Greenlight took a problem that should have been resolved in days and turned it into a month-long ordeal where I repeatedly received incorrect information and repeatedly heard that the issue was fixed when it wasn’t.
That is an unacceptable way to handle someone’s money.
Again, I’m not trying to go after any employees because they are required to rely on the information of this messed up, incompetent, and crook of a system. And the thousands of dollars I would’ve made, that’s not wishful thinking, those are the result of investments that I actually tried to make and got refuted. And remember thousands is just a conservative estimate.
Disclaimer: I’m not trying to go after any individuals that were just working their job, I know it’s not their fault individually so I hope I do not sour anyone’s day except for the executives who made this absolute Greek tragedy possible.
This started after I transferred money out of the account. That is a completely normal financial transaction. People transfer money between accounts every day. There are millions of precedents for financial institutions handling transactions like this and resolving any resulting account issues within a matter of days, not more than a month. I understand that security procedures exist. What I don’t understand is how a company can take this long to resolve what should be a routine issue.
The communication from Greenlight throughout this process has been just as bad. When I first contacted them over a month ago, I was given two important pieces of information about my situation. Both turned out to be completely false. There was no evidence supporting what I had been told, and I was left with a completely wrong understanding of what was happening with my account. That is a serious failure on Greenlight’s part, because customers have to be able to trust the information they receive about their own money.
Then came the constant claims that the problem was fixed.
About two weeks ago, Greenlight told me my account was working again. It wasn’t. I still couldn’t withdraw money or invest. I told them this, and I was told the problem had been fixed again. A week later, it still wasn’t fixed. Then, a few days ago, I was told once again that the issue had been resolved.
At this point, I have been told multiple times that the problem is fixed when I could immediately demonstrate that it wasn’t.
I also had a substantial amount of money sitting in this account the entire time. I couldn’t access it, invest it, or make the investment decisions I otherwise would have made. I had specific investments I would have made during this period, and I believe I could have made thousands of dollars from those opportunities. I don’t think Greenlight gets to simply shrug at that.
I know enough about the financial industry to understand that problems happen. I am not expecting perfection. But a problem like this should be resolved in days, not dragged out for over a month. There are millions of cases of financial institutions dealing with account restrictions, transfers, verification issues, and similar problems and resolving them within a few days. More than a month is completely unreasonable.
This wasn’t one employee having a bad day. The employees I dealt with were generally just relaying what Greenlight’s systems and management were telling them. The failure here is with Greenlight as a company and the people responsible for designing, managing, and overseeing this process.
A company that handles people’s money should be embarrassed by this. Greenlight took a problem that should have been resolved in days and turned it into a month-long ordeal where I repeatedly received incorrect information and repeatedly heard that the issue was fixed when it wasn’t.
That is an unacceptable way to handle someone’s money.
Again, I’m not trying to go after any employees because they are required to rely on the information of this messed up, incompetent, and crook of a system. And the thousands of dollars I would’ve made, that’s not wishful thinking, those are the result of investments that I actually tried to make and got refuted. And remember thousands is just a conservative estimate.
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Great way to manage finances for the kids
They can spend, save and invest. Gives them enough accountability but still the parent has ultimate control.
It’s good BUT
I got 15 dollars I spent it on a game and it said you paid 15 dollars on the game and I had 3 coins instead of 1200 it’s such a scam bro😔
