Very poor customer service
Very disgusted with the service by Greyhound. Miss my bus because of their error and they did not refund me the ticket or allow me to get on another bus. Very, very poor.!
Cancellation fee is crazy
I got a ticket for 30$ and I had to cancel it but the cancellation fee is 20 dollars so I’m only getting 5$ back is crazy
Absolutely horrible
It is August 28th, 2026. I've been stuck in the middle of VA for 6 hours. Our bus broke down and some guy said that this not the first or second time this has happened. I tried contacting my own ride or an uber. But the driver keeps saying another bus will be here shortly every 30 minutes.
Price went up while I was paying
I was paying for my ticket at one price and when I went to hit the pay button it gave me an error message and sent me back to the beginning with a higher price. I like greyhound but when things like this happen it feels like they are ripping a lot of people off to make an extra buck from a lot of people but it adds up.
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Great experience
Love traveling with them. Buses are clean and drivers are always safe and friendly.
