Charged for canceled subsctiption
I tried free trial for a week and canceled the plan but it was still charged. Request on refund.
DDbatjsud
Just Love Gronda
I recently purchased the Pro subscription after much thought. I was worried it would be too difficult for me as I am not a professional chef, a very keen hobbyist cook. I simply love it, if I don’t understand anything, I do some research. I am 73 years of age, always loved cooking, but Gronda takes me to another level. It is great and keeps me thinking. Do yourself a favour,, get a subscription!!!!
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WWotnicknameisn'ttaken
TERRIBLE SERVICE - PAID ACCOUNT COMPLETELY DISAPPEARED!
I strongly advise against using this app. I have an active annual subscription paid through November, but after switching to a new phone and a new phone number, I reinstalled the app only to find that my account has completely vanished into thin air, along with all my saved recipes and content.
Customer support (specifically Giovanna) keeps deflecting responsibility, claiming that I must have deleted my account. Why on earth would anyone manually delete a fully paid account? Despite sending them official receipts proving my active subscription and evidence of past direct contact with their staff to set up my Chef Page, they refuse to fix what is clearly a system error on their end.
Zero accountability and total disregard for paying users. If you don't want to risk losing your money and your hard work overnight, look elsewhere. Absolute shame.
Customer support (specifically Giovanna) keeps deflecting responsibility, claiming that I must have deleted my account. Why on earth would anyone manually delete a fully paid account? Despite sending them official receipts proving my active subscription and evidence of past direct contact with their staff to set up my Chef Page, they refuse to fix what is clearly a system error on their end.
Zero accountability and total disregard for paying users. If you don't want to risk losing your money and your hard work overnight, look elsewhere. Absolute shame.
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NNop10/10
助けになる
新メニューを作るのに
とても参考になります。
ですが、日本語対応していないので
対応して頂けるとフル課金で星5にします！！
ご検討よろしくお願いします。
とても参考になります。
ですが、日本語対応していないので
対応して頂けるとフル課金で星5にします！！
ご検討よろしくお願いします。
みみこちゃむ
Response from developer
Thank you so much for the 4-star review and great feedback! We appreciate you bringing the language barrier to our attention, and while Gronda is not available in Japanese just yet, we are working on expanding our support. If you need any guidance, we are always here to help! Best, Giovanna
Bait and switch
They put you through a whole intake process and then expect you to join without ever telling you how much it will cost. Fat chance. Cancel anytime means they will not make canceling easy. Be honest and state all costs upfront before we commit.
KKaleoJohn
