CS never answers
I paid for the yearly subscription and got the payment confirmation etc but the app never updated to the paid version. I’ve been contacting customer support daily for a week now but they just ignore all emails.
Changed
I used to love this app, using it daily since 2020. Then one day it changed without warning and is now impossible to use unless you have a subscription or speak German. Biggest let down for an app with so much potential
Eine super App um fit zu bleiben für jeden!
Bin von der App total begeistert. Es macht richtig Spaß zu Hause das Workout zu machen und mein dreijähriges Kind ist auch manchmal dabei und macht Mamis Bewegungen nach. Wer sich schnell zwischendurch fit halten möchte ist hier genau richtig. Einfach Sportkleidung anziehen, einen Platz suchen und los geht’s!
Einen Stern gibt‘s Abzug, weil mir seit neuestem Workouts ab dem Alter 50+ angezeigt und vorgeschlagen werden, allerdings bin ich 31 Jahre alt, das passt jetzt nicht so ganz zu meinen Daten, die ich bei Gymondo angegeben habe. Was leider etwas nervt ist der Mahlzeitenscanner. Habe jetzt mehrmals ein Foto meiner Mahlzeit machen müssen (ein selbstgemachter Salat mit Hähnchenstreifen und Joghurtdressing), allerdings habe ich nur 6/10 Punkten erhalten, weil ich das Dressing selber hätte zubereiten können. Außerdem wurde im ersten Foto Speck in meinem Salat erkannt, war aber keiner drin. Also präzise ist was anderes. Wahrscheinlich war mit selber zubereiten gemeint, dass ich die Kuh noch selber melken soll.
Einen Stern gibt‘s Abzug, weil mir seit neuestem Workouts ab dem Alter 50+ angezeigt und vorgeschlagen werden, allerdings bin ich 31 Jahre alt, das passt jetzt nicht so ganz zu meinen Daten, die ich bei Gymondo angegeben habe. Was leider etwas nervt ist der Mahlzeitenscanner. Habe jetzt mehrmals ein Foto meiner Mahlzeit machen müssen (ein selbstgemachter Salat mit Hähnchenstreifen und Joghurtdressing), allerdings habe ich nur 6/10 Punkten erhalten, weil ich das Dressing selber hätte zubereiten können. Außerdem wurde im ersten Foto Speck in meinem Salat erkannt, war aber keiner drin. Also präzise ist was anderes. Wahrscheinlich war mit selber zubereiten gemeint, dass ich die Kuh noch selber melken soll.
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Issue with language
I have use this app previously for the guided running. It was very helpful. However, when I recently downloaded the app to use it again, it continuously switched over to German translation despite me changing it back to English in the app setting numerous times.
Poor tech
I have been using this app since the start of the pandemic. I think the classes and courses are great, however the tech is poor. I do a yoga class on the app very day and one morning all exercise classes were locked without prior warning. The app asked me to upgrade to access the locked classes so I paid for an upgrade.
However, instead of upgrading my current subscription the app added another subscription to my account. So now I am paying for two subscriptions. The worst thing was that I still couldn’t access any of the classes. Whenever I try to access the class the app asks me to upgrade and then tells me that I have already upgraded. When I contacted customer support they seemed clueless and then told me the bug had been fixed and closed the ticket as resolved. However I still can’t access the classes. When I asked for my money back they told me that the issue had been fixed which is not correct. Their backend and customer service are poor which spoils the whole user experience. It is a bit of a shame as the variety and quality of the exercise classes are top standard.
However, instead of upgrading my current subscription the app added another subscription to my account. So now I am paying for two subscriptions. The worst thing was that I still couldn’t access any of the classes. Whenever I try to access the class the app asks me to upgrade and then tells me that I have already upgraded. When I contacted customer support they seemed clueless and then told me the bug had been fixed and closed the ticket as resolved. However I still can’t access the classes. When I asked for my money back they told me that the issue had been fixed which is not correct. Their backend and customer service are poor which spoils the whole user experience. It is a bit of a shame as the variety and quality of the exercise classes are top standard.
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