CS never answers
I paid for the yearly subscription and got the payment confirmation etc but the app never updated to the paid version. I’ve been contacting customer support daily for a week now but they just ignore all emails.
Changed
I used to love this app, using it daily since 2020. Then one day it changed without warning and is now impossible to use unless you have a subscription or speak German. Biggest let down for an app with so much potential
Eine super App um fit zu bleiben für jeden!
Bin von der App total begeistert. Es macht richtig Spaß zu Hause das Workout zu machen und mein dreijähriges Kind ist auch manchmal dabei und macht Mamis Bewegungen nach. Wer sich schnell zwischendurch fit halten möchte ist hier genau richtig. Einfach Sportkleidung anziehen, einen Platz suchen und los geht’s!
Einen Stern gibt‘s Abzug, weil mir seit neuestem Workouts ab dem Alter 50+ angezeigt und vorgeschlagen werden, allerdings bin ich 31 Jahre alt, das passt jetzt nicht so ganz zu meinen Daten, die ich bei Gymondo angegeben habe. Was leider etwas nervt ist der Mahlzeitenscanner. Habe jetzt mehrmals ein Foto meiner Mahlzeit machen müssen (ein selbstgemachter Salat mit Hähnchenstreifen und Joghurtdressing), allerdings habe ich nur 6/10 Punkten erhalten, weil ich das Dressing selber hätte zubereiten können. Außerdem wurde im ersten Foto Speck in meinem Salat erkannt, war aber keiner drin. Also präzise ist was anderes. Wahrscheinlich war mit selber zubereiten gemeint, dass ich die Kuh noch selber melken soll.
Einen Stern gibt‘s Abzug, weil mir seit neuestem Workouts ab dem Alter 50+ angezeigt und vorgeschlagen werden, allerdings bin ich 31 Jahre alt, das passt jetzt nicht so ganz zu meinen Daten, die ich bei Gymondo angegeben habe. Was leider etwas nervt ist der Mahlzeitenscanner. Habe jetzt mehrmals ein Foto meiner Mahlzeit machen müssen (ein selbstgemachter Salat mit Hähnchenstreifen und Joghurtdressing), allerdings habe ich nur 6/10 Punkten erhalten, weil ich das Dressing selber hätte zubereiten können. Außerdem wurde im ersten Foto Speck in meinem Salat erkannt, war aber keiner drin. Also präzise ist was anderes. Wahrscheinlich war mit selber zubereiten gemeint, dass ich die Kuh noch selber melken soll.
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Issue with language
I have use this app previously for the guided running. It was very helpful. However, when I recently downloaded the app to use it again, it continuously switched over to German translation despite me changing it back to English in the app setting numerous times.
Poor tech
I have been using this app since the start of the pandemic. I think the classes and courses are great, however the tech is poor. I do a yoga class on the app very day and one morning all exercise classes were locked without prior warning. The app asked me to upgrade to access the locked classes so I paid for an upgrade.
However, instead of upgrading my current subscription the app added another subscription to my account. So now I am paying for two subscriptions. The worst thing was that I still couldn’t access any of the classes. Whenever I try to access the class the app asks me to upgrade and then tells me that I have already upgraded. When I contacted customer support they seemed clueless and then told me the bug had been fixed and closed the ticket as resolved. However I still can’t access the classes. When I asked for my money back they told me that the issue had been fixed which is not correct. Their backend and customer service are poor which spoils the whole user experience. It is a bit of a shame as the variety and quality of the exercise classes are top standard.
However, instead of upgrading my current subscription the app added another subscription to my account. So now I am paying for two subscriptions. The worst thing was that I still couldn’t access any of the classes. Whenever I try to access the class the app asks me to upgrade and then tells me that I have already upgraded. When I contacted customer support they seemed clueless and then told me the bug had been fixed and closed the ticket as resolved. However I still can’t access the classes. When I asked for my money back they told me that the issue had been fixed which is not correct. Their backend and customer service are poor which spoils the whole user experience. It is a bit of a shame as the variety and quality of the exercise classes are top standard.
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Fantastico
La migliore app! Pratiche morbide 👏
Zwei ärgerliche Fehler
- Die App auf dem Apple TV hat nicht so viele Optionen wie die App auf dem Telefon. (Ich gehe davon aus, dass die Leute vor einem Fernseher und nicht vor einem 6-Zoll-Handy trainieren).
- Probleme beim Hochladen von Videos über Airdrop. Das Klonen des Bildschirms hingegen funktioniert, aber dann kann man die Zeit auf dem Fernseher nicht sehen. Ein Stern
- Probleme beim Hochladen von Videos über Airdrop. Das Klonen des Bildschirms hingegen funktioniert, aber dann kann man die Zeit auf dem Fernseher nicht sehen. Ein Stern
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Stuck with it
I’ve been using this app for three years now, and I’m not getting bored. I fit in a workout about three times a week, and Gymondo makes that easy. Great variety, great trainers (Alfred the lion and Yvonne being favourites) and I’m keeping fit whilst having fun!
Große Auswahl an tollen Programmen
Bin seit fast einem Jahr dabei. Mein Problem war die Zeit, mit zwei Kids und Job wollte ich trotzdem was tun. Fitnessstudio oder Kurse sind toll, aber nur schwer umzusetzen. So kann ich meine Workouts zusammensetzen wie mir gerade danach ist. Die Auswahl ist groß und bunt und immer wieder kommen neue Trainings hinzu. Und sagt mir ein Workout nicht zu, mache ich das nächste mal einfach was anderes. Abends mal spontan Lust auf Yoga? Auch kein Problem. So kann ich regelmäßig was tun, es wird nie langweilig und ich kann morgens um 5:45 Uhr trainieren während die Kids noch schlafen und fit in Tag starten. Ich bin begeistert. Toll wäre noch ein Kalender in dem man sich verwalten kann, z.B. Training abgesagt wegen Krankheit. Dann könnte man sich selbst besser „kontrollieren „
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The only exercise I don’t hate doing!
This app is awesome and honestly the subscription feels like a steal for everything I get.
Gymondo has tons of different workouts and makes it easy to stay motivated. I have a hard time making time for workouts, but the app lets me select my workout length and I have tons of options for different workouts. I’ve taken boxing, yoga, pilates, dance, stretching, and strength classes. I get to like certain workouts which makes it really easy to find them again so I don't lose motivation just trying to decide on a workout. The instructors are really great.
I’ve also tried a few of the recipes offered and they were all good. I love that there is an option to add the ingredients from the meals into an easy shopping list. Meal planning isn't something I really need this app for but if I did, this is a tool I would definitely use.
Gymondo has tons of different workouts and makes it easy to stay motivated. I have a hard time making time for workouts, but the app lets me select my workout length and I have tons of options for different workouts. I’ve taken boxing, yoga, pilates, dance, stretching, and strength classes. I get to like certain workouts which makes it really easy to find them again so I don't lose motivation just trying to decide on a workout. The instructors are really great.
I’ve also tried a few of the recipes offered and they were all good. I love that there is an option to add the ingredients from the meals into an easy shopping list. Meal planning isn't something I really need this app for but if I did, this is a tool I would definitely use.
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Do Not Pay For Premium
I have paid for the premium, they took the money but I have had no access. After countless pleas to rectify this they have taken to just ignoring me and keeping the money. Absolutely disgusting service.
Frustrating
This has been the most frustrating experience I’ve had in a long time. I cannot change the app language to English. I don’t speak or read German. I figured out how to change it on the website, but not the app. Now I’m off to delete the app.
Bugs in app
Such a shame. I was looking forward to trying this app but like others have said, on signing up the app changed the language to German with no way to switch back to English. I tried to delete the app and reinstall but the same thing happened. From the reviews, it looks like this has gone on for a while with no bug fix so I’ve just deleted.
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Gymondo, mein persönlicher Testsieger unter den Fitness-Apps
Ich bin jetzt fast 5 Jahre Mitglied bei Gymondo und für mich ist es die beste Fitness App. Ich habe davor viele verschiedene Apps ausprobiert und bin damit nicht zurecht gekommen. Mache gerne von zu Hause aus Sport oder wenn ich geschäftlich unterwegs bin. Ich kann hier aus den diversesten Trainings wählen, je nachdem wie die Ausstattung des Hotels es gerade erlaubt. Wenn kein eigener Fitnessraum vorhanden ist, wähle ich mir ein Programm aus, was ich auch im Hotelzimmer absolvieren kann. Verbesserungsvorschläge: wenn ich z.B. gerade 2 verschiedene Programme mache, würde ich gerne an der Reihenfolge der einzelnen Kurse Änderungen vornehmen können. Manchmal ist man gezwungen 2 mal hintereinander Beine zu trainieren. Das würde ich mir gerne selber verschieben können. Und auch mal eine zweite stretching session einbauen. Das geht dann aber nur manuell und kann nicht schon im Trainingsplan eingebaut werden. Danke und Gruß, Julia
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Response from developer
Hallo, vielen Dank für dein Feedback. Am besten schreibst du unserem Support Team eine E-Mail an service@gymondo.de. Dann können wir dir schnellstmöglich weiterhelfen. Team Gymondo
Unusable
When I registered initially, it changed the language to German and I couldn’t find a way to change back to English. Second time I tried to use the app it wouldn’t let me log in, I don’t know why as it’s still in German 🤷♀️ Uninstalled!
Won’t let me sign in
I have deleted and re-downloaded this app over 10 times every time I sign into it with my Apple ID. It takes me back to the home screen, but in a different language. When I still proceed to sign in with my Apple ID it just keeps taking me back to the home screen to login 😑😑😑 I paid for a yearly subscription and I can’t get into the app because it signed me out
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Response from developer
Hi Reggine I'm sorry to hear that. We can't assist you from a review, so could you please send an email to service@gymondo.com with more details so our Customer Support team can look into this for you? Please be sure to mention the reference 439457. Thanks in advance Team Gymondo
Poor customer service
As others have written in reviews, you are not notified of renewal of the subscription nor is it in your subscription area. I contacted customer services the day I received an email confirming renewal and they have refused to provide a refund. Very unhappy customer - be careful!
Not Secure per Google
I created an account online using my google credentials as offered. Go to the app to login and I can’t because google doesn’t trust their security. Guess I have to create a new account and set up billing again and cancel the google account so I don’t get double billed if I want to use the app. Not a great first impression, especially when there are plenty of competitors out there.
Edit in response to developer below: I have two factor authentication setup, it did not allow me to progress. I cancelled my membership so as to not be charged.
Edit in response to developer below: I have two factor authentication setup, it did not allow me to progress. I cancelled my membership so as to not be charged.
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Response from developer
Hello We're sorry you had a less than ideal experience, but as we said in our first reply, a password created on our side would have solved any login issues, regardless of whether you have 2 factor authentication set up or not. We wish you all the best! Team Gymondo
Disappointing
I enjoy the workouts on this app, but the app itself and their team aren’t great. They renewed my yearly subscription without warning. The app is glitchy. For instance, apparently you can save 25% on your subscription if you share your referral link with a friend and they sign up. I can’t even find that link. Sometimes the app randomly logs me out and switches to German. A week ago, I contacted the team for help and they have yet to respond. It’s just not worth it - go find some free workouts on YouTube
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Language issue?
After I downloaded the app, it kept switching into German, even after I switched it back to English it would continue to change to German when I logged in.
