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The delivery date is late.
So much room to improve
As a product designer, using this app is a headache Number one, the search bar requires multiple clicks in order to register that you want to type something in. There is a pause between the clicks which makes you think that maybe you haven’t clicked so you click again and then the search bar collapses. Every search I did took longer because of this. Two, I don’t think there’s any reason why an app shouldn’t accept Apple Pay, if there’s operational reasons behind this at least auto fill which is ingrained into iOS as a feature anyway should be utilised instead of having to go get my physical card and come back. Three, If fields e.g. phone number are required not optional there should be an indication of this in the form rather than going through the entire form and then being told you’re missing require requirements. There are many other pain points within this journey. I would be happy for somebody at Holland and Barrett to reach out and have a conversation.
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The most confusing site ever
This company makes it almost impossible to see what it is exactly and how much you are buying. The dose per tablet is not written clearly. On Magnesiun citrate for example it says on the front of the bottle that it is 300 mgs. But it’s not till you examine the back of the bottle that you discover it’s actually 100 mgs per tablet but you have to take 3! So a bottle of 90 will do for a month not 3 months. Imagine if prescription drugs were written like that. They need to write the mgs per Tablet clearly on the front of the packaging.
Coupled with the ever changing “ special offers “ buy one get one free” or “3 for 2” etc etc. It makes buying from Holland and Barrett an absolute minefield. You would need an Excel spreadsheet to work things out. Of course it’s done deliberately to confuse the customer. I call it the Ryan Air vitamin website. It’s SHARP PRACTICE
I wish they would make it simpler and the ability to compare similar products would be a step on the right direction.
Coupled with the ever changing “ special offers “ buy one get one free” or “3 for 2” etc etc. It makes buying from Holland and Barrett an absolute minefield. You would need an Excel spreadsheet to work things out. Of course it’s done deliberately to confuse the customer. I call it the Ryan Air vitamin website. It’s SHARP PRACTICE
I wish they would make it simpler and the ability to compare similar products would be a step on the right direction.
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All things comes from small package
I have to say that people tend to neglect the importance of nutrients by not eating what we’re supposed to eat. We eat and drink and we think that’s enough. We don’t feel anything when we’re younger but as you grow up you will find that something is missing that’s why I go to H&B to get the additional nutrients through vitamins and not only just for me but for my whole family. So, the vitamins from H&B is the complete package for me. And now, they made the reward point system so easy to use, it’s no brainer.
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Easy to use but would like more filters
The app is great and generally easy to use, I just wish there was some extra filter options for offers? Although you can already filter for what products are under promotion, it would be nice if you could specify which promotion, like 3 for 2 vs. BOGO. Alternatively, when you click through the promoted offers banners from the Home Screen, it would be helpful if you could search for specific products under the specific offer category, like having a smaller search bar separate from the main one that says “search within this category.” Just my thoughts while using the app ☺️
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Rewards card doesn’t work in store
The app works well when ordering online. Although it can be tricky applying discount codes at checkout. And WHY doesn’t it automatically apply the Rewards For Life offers?!? So many times I think I have added the offer to my basket only for it not to show after checkout :-/ (So maybe the app doesn’t work so well shopping on line!) But it is always playing up when I try to scan the card in store. I adjust the phone brightness, try different angled … Other loyalty cards work so whats the problem H&B? Its starting to put me off shopping in store - maybe that’s the plan :-D
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Response from developer
Thank you for your review. We are sorry to read that you have had this trouble, we are aware of this issue and are working on the best resolution. We are so sorry for the inconvenience this is causing you. We are also sorry to hear that you are having a rewards points issue, for this, please email us at customerservices@hollandandbarrett.com, the team will be happy to help you. Thanks again - H&B App Team
Great app great offers
I feel that I get the best offers online and some of them are exclusive if you order for a certain amount which you don’t get in store I believe, of course there’s nothing sometimes like seeing the product in person and asking advise in store if you’re unsure , but if you know what you want the app is the place to purchase . It also allows you to create a list of your favourites which you then don’t need to go and search , you have it all in one place, love it ! Keep doing what you do, quality products for affordable price is very important with current economical climate.
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H&B honest customer review of many years!
Having shopped at H&B for around 40yrs I’ve learnt that you cannot purchase items any cheaper online or on the high street..It’s like a Pandora’s box…Having m.s I’m trying to manage symptoms more of a what the body needs to function vitamin rather than half a chemist of drugs that I believe make me worse! There is no store really close so I order everything on a subscription which turns up in a day or two so I never run out of my supplements..great price & great deals all of the time..I wouldn’t actually shop anywhere else…So thanks to H&B I hope to need your products for another 20/30yrs!
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Buy one get second half price
I wish the system would actually show that you are getting the item with half price off when it comes to paying.
I other words, I would like the final total to show exactly what the discounts are item by item.
I other words, I would like the final total to show exactly what the discounts are item by item.
Makes ordering easy
I’m loving the H&B app. It makes ordering all of my regular purchases easy, and there are regular special offers. With free delivery over £30 too. The items, from breakfast cereal, to health products and even organic shampoo, there is something arriving on my doorstep at least once a month.
The customer service department, whom I’ve only needed to contact once are excellent and very responsive to email, which in my opinion is essential for the success of online trading.
I’m a very happy loyal customer.
The customer service department, whom I’ve only needed to contact once are excellent and very responsive to email, which in my opinion is essential for the success of online trading.
I’m a very happy loyal customer.
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I didn’t like it that much
Using my phone or doing it online without the app seemed to be better for me. That way it automatically applies my discount and necessary points as well as being used to it but with this one I had start looking for the vouchers and couldn’t browse freely as I would and even to get the vouchers which they send a while back and didn’t find in my email even though the App kept saying I have 3 active vouchers to use but couldn’t find them. Moving forward if one has a voucher and a gift card which matches the card I think it should be automatically applied to save time or save the customer from loosing out. More so, I only had to use App because of the discount but I found it was manipulated for example as the discounted price on the washing gel that I had in mind was picked even though it said a different price during my shopping but it automatically changed to the full price during check out and was then discounted which made me lost out .I think that is shady. So If a price is given it should still be the price online hence my reason for buying especially having spent that much talking hundreds of pounds in total. My reason for purchasing in the first place to get a good discount. Well, hence reason for a two star. Please improve on it. Thanks. Waiting for my delivery hopefully not too long . Yes I didn’t even get the chance to choose my delivery which is usually the next day hopefully they should adhere to it.
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Next day delivery option hidden
I added extra items to qualify for next day delivery as I really needed one particular product but it automatically offers standard delivery in the app, although I ‘qualified’ for next day, it states in small writing underneath the address that delivery is standard not next day, a difference of 3-5 working days, so delivery stated a week instead of one day. I only noticed this mistake in the order confirmation email and on speaking with a chatbot/advisor help service I couldn’t change to next day so had to cancel my order and reorder the products and wait 3-5 days for the refund to process. Very irritating and could have been a much simpler method of selecting delivery service without the underhand selling of promises.
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Cancellation take long time
I tried to cancel my order over phone, customer service was helpful but waiting for so long to see the cancellation email to confirm my order has been cancelled to rest assure. I had to call back to customer service again to ask my order whether it was already cancelled or still waiting on hold due to no cancel email confirmation. I was then received an answer that "we can confirmed your order is cancelled but might take 3-5 working days for email" which ridiculously that should be the refund time - NOT the cancellation email confirmation?
Till now after 24h I'm still waiting for confirmation email from H&B and on my H&B app the order still show "waiting for dispatch" ??? Can anyone in the H&B team explain this ? Feel so ignorance!
Till now after 24h I'm still waiting for confirmation email from H&B and on my H&B app the order still show "waiting for dispatch" ??? Can anyone in the H&B team explain this ? Feel so ignorance!
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Terrible search function
I have used this app quite a lot in the past; but by now for only a few things. Nearly everything you search for comes up empty: the AI seems to have no imagination to search from general terms or to recognise anything that is in the slightest way not identical to the name of a particular form of a product which they happen to have in stock.
And for things they do have, there is almost no choice left now. There were a couple of very good tinted foundations for example, but now they only exist in a couple of random tints, and there is no sign that a different one exists, but is temporarily out of stock;, no drop-down list of colours, or sizes, or anything you might want to choose.
And no help assistant or telephone number.
Perhaps H&B are just slowly stopping providing products other than their own; but they should make it clear if this is so!
And for things they do have, there is almost no choice left now. There were a couple of very good tinted foundations for example, but now they only exist in a couple of random tints, and there is no sign that a different one exists, but is temporarily out of stock;, no drop-down list of colours, or sizes, or anything you might want to choose.
And no help assistant or telephone number.
Perhaps H&B are just slowly stopping providing products other than their own; but they should make it clear if this is so!
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Confusing app
Not a good experience, despite buying online in the past. The basket gets confused with perpetual offers too go for the subscription service. Products are displayed inconsistently with quantities sizes and types all over the place.I’m told I’ve got three discount offers but nothing tells me what they are. i’m pretty sure I’ve got some bonus points from previous purchases nothing obvious telling me what my entitlement is. I think I’ve selected the flashsale voucher offer but nothing tells me whether or not I succeeded. The basket shows a discount it doesn’t say whether or not this is before or after the price displayed at the top. I could go on but altogether a rampantly confusing platform. I suggest you start again.
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Holland and Barrett’s application via IPad
Now, it is a new experience for me writing and doing things on my iPad especially buying online from my iPad, but the application process was very simple, if one takes time, follows the steps online and in the application it will guide one through the buying online and in the application process, very nice to buy online and using my iPad too, will definitely do this again soon, it was so straightforward and thank you to the application developers for this application this is great and a good application especially I like that the font was big and easily readable which made the whole, buying process fairly straightforward to date, thank you so much for this kind gesture truly appreciated and I love this application to date, very good on my iPad sixth generation and very easy to use. All in all I am truly grateful for this application to date.
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Multiple issues with ap
Ap has multiple issues. Requires me to login every time I use it, which is totally unnecessary -why can’t I stay logged in on this device?!. Chat function is great in principle but you cannot navigate back to a chat so you have to open a new one every time. Receive an email update every time there is a reply in the chat, which fills up my email inbox unnecessarily. The auto bot on the chat can never answer the question, it directs me to leave a message but after filling in all the boxes there is no option to send the message. I had an order cancelled and my card was refunded but I also paid partly using a points voucher, which has not been refunded, I tried contacting Holland and Barrett twice about this via the chat function but have not received any response. It seems to be impossible to get notifications of points vouchers without receiving a deluge of emails about things I am not interested in. The app is useless and frustrating and puts me off shopping with Holland and Barrett.
Please sort it out
Please sort it out
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Unstable & not all accessible with voice-over
As a totally blind user operating with voice-over turned on I found this app very time consuming and not very accessible. Whilst you can with some success search for items & find them, the screen reader tells me there is a details screen for each product I tap on but I can’t open nor get to it. I can add items to my basket & add items to my wish list but not all despite the app saying I can. It would be nice if there was some worded banner that indicated the item had actually been added rather than me having to find my list & check what was on it. The whole app kept jumping back to the top once I’d supposedly added something to my wish list then blocked me from scrolling down the rest of the search results list I had been searching through. There are also several unnamed buttons which didn’t activate when I tapped on them, but since they have no name I had no idea what I was trying to tap on. For a blind user if you have plenty of time & patience to sit struggling your way through this app you will probably do everything you wanted to, … eventually, quicker I think to actually visit the shop! but honestly, I think the designers could improve it for the visually impaired user.
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Response from developer
Thank you for your review. We are sorry to read that you did not have the easiest experience with our app, this is certainly something we will be raising with the app developers so we can improve the app for all users. If you have any further concerns, please let us know at customerservices@hollandandbarrett.com. - H&B App Team
Rubbish app
This app is not up to the standard acceptable for 2022. For example if looking at previous orders and touching an item to re-purchase the same it gives a different weight of that product which if you don’t have the eyes of a hawk, can easily be missed with a more expensive option being entered to the basket than wanted. Orders are often split in different packages, sometimes delivered at different times, however on the order summary the price of, for example, 6 packs of dates next to 2 packs in one package and the same next to 4 in the next package. It is also not clear where to enter rewards money. Please get an IT team in that can make this a customer centred app which is both simple and intuitive to use and functions properly.
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Response from developer
Thank you for your review. I am sorry to hear the changes have been causing some issues. We will be passing this feedback to our developers to look into so we can improve the app in the future. If the problem persists please let our team know at customerservices@hollandandbarrett.com - H&B App Team
Bloody useless!
You used to be ok, but since the update, if you want to reorder items from a previous delivery, they’ve made it just about as difficult as it can be. Once you have found your previous orders (in Accounts) you can reorder one item ok, but it doesn’t then take you back to your previous order page to choose another item; you have to find your way back to your account page, then old orders, then pick one more item, then start all over again each time. It’s completely ridiculous. On the odd occasion you do find the patience to get 4 or 5 items in the basket the app usually crashes and you have to start all over again. It’s quicker to get in the car and drive to the bloody shop! Not good enough H&B, not good enough!
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Response from developer
Thank you for your review. We are saddened to read that you have had this much trouble with our app. We will get this all fed back to the developers who continuously work on making the service more efficient. Apologies again, hopefully, this will not be a concern going forwards. - H&B App Team
