Can’t find booking
App doesn’t work, can’t find our booking so can’t make any reservations
Save Your Time and Effort
I wasted a tremendous amount of time trying to upload information into the app just to have it either start all the way over and lose the data that I painstakingly put in several times or it would delete information that I would successfully put into the app. I was excited about using this app but I got so frustrated I just deleted it.
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Doesn’t work for restaurants
You need to book reservations for several of the restaurants but this app DOESN’T WORK for that purpose. At check in you’ll get a QR code for the website for that.
Awful
Just doesn’t work, very poor from a major hotel company
Terrible. Won’t work.
I am currently staying at the H10 Meloneras Gran Canaria and this app is atrocious. Despite my details being correct, it never lets me log in (reception have added me on the system), so I have been unable to make any restaurant reservations, resulting in many trips to reception. The app is nothing but a headache. I’ve even deleted and reinstalled, to no avail.
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Will not signed in
Without logging in the app works fine, if you're trying to get room service or reservations, you're gonna need to login, but it never logs in
Why change the app
The app has always worked perfectly for finding activities and looking at menus while in the resort. However, there is now a new landing page for all hotels which means it doesn’t keep you logged into the resort you are in which gives many unnecessary steps to be able to make restaurant reservations, get information, etc.
It worked perfectly before so I’m really confused as to why it has been changed so drastically. Yes people can now check in online however for all of those on a package holiday, this doesn’t work anyway.
Real shame and it would put me off returning to the Atlantic Sunset as it has taken away some of the ease which I have felt previously.
It worked perfectly before so I’m really confused as to why it has been changed so drastically. Yes people can now check in online however for all of those on a package holiday, this doesn’t work anyway.
Real shame and it would put me off returning to the Atlantic Sunset as it has taken away some of the ease which I have felt previously.
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Awful
Doesn’t work in resort, updated app when previous one worked - this just doesn’t log you back in while in resort - absolutely useless
H10 Salou - Vaping ..
Disgusting - people vape in dinning areas and swim area all around the pool
SHOULD NOT BE ALLOWED ABSOLUTELY
SHOULD NOT BE ALLOWED ABSOLUTELY
Too inconsistent
A good app when it opens
App not functioning
Just downloaded onto IPhone 16, app does not launch. Deleted and reinstalled still no joy. Great hotels though, was hoping to book next stay on here. Alas the old fashioned way for me.
App is barely functional
This is not an app, it a website disguised as an app, which means everything is laggy and slow. The delays in booking restaurants and in trying to find info are incredibly long, and sessions expire without warning. It significantly degrades the experience of the hotel.
no Apple Wallet support to add member card
no Apple Wallet support to add member card
Cannot Access H10 Club area on app
The H10 Club section of the app is constantly broken and takes me to an error page. I’ve updated my app to current version and still the same issue. I’d like to access the H10 club on my phone but can’t 😤
App not working
App not loading, states redirecting.
Worst Hotel App
Doesn’t work - you can login to your “account” but cannot do anything with it. We tried ordering room service, were prompted through a checkout option and waited over and hour and a half for food (sandwiches, fruit, a salad and water). We tried contacting staff through the messaging system on app with no response. We finally called down to room service, who said they never received our order.
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App not working
Was working about a month ago on my iPhone, now pages will not load. Have deleted and re-added but still not working.
Not functioning at all currently
The hotels are wonderful.
I’ve booked through the app before, but it’s not been working for days now. Have deleted and reloaded to no avail.
Cannot load any booking data for any of their hotels. I saw the room and rate I wanted before the app failed, but can’t get it now. It’s a members’, online rate so can’t get it over the phone. Tried repeatedly. Not fit for purpose. If I can’t get the rate, I’ll have no choice but to book a different hotel - your poor app is losing customers H10!
I’ve booked through the app before, but it’s not been working for days now. Have deleted and reloaded to no avail.
Cannot load any booking data for any of their hotels. I saw the room and rate I wanted before the app failed, but can’t get it now. It’s a members’, online rate so can’t get it over the phone. Tried repeatedly. Not fit for purpose. If I can’t get the rate, I’ll have no choice but to book a different hotel - your poor app is losing customers H10!
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Inaccessible app with voiceover
I was trying to use this app to book reservations at the Ocean Paradise Hotel in Cancun. I am a blind user. I use voiceover to access the screen on my iPhone. All of the selections appear to be images with text embedded in the images of themselves. There are no alt tags which makes the app completely unusable. This is incredibly offensive in 2024 especially coming from such a large hotel chain such as yours. Please do better.
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Not all hotels app are updated
Some hotels have their dedicated section of the app updated and others don’t. I realized that. The hotel I’m staying at (Ocean Coral Spring - Jamaica) does. It have an updated app section. That is a shame, but I assume that is just an expense the hotel is not will ing to make.
