Scam
The app is free! Not really. You can download the app for free but you’ll be charged somewhere around $50 to use it. H2 will send you the bill via text message believe it or not. The app is garbage too. H2 charges you and apple doesn’t collect anything for letting them put the app on the App Store. If only apple knew the truth. I downloaded the app thinking my physical therapist wanted me to do that. Then came the bill 9 months later. What a joke. The app essentially asks you if you did the therapy and you say yes and submit. That’s are there is folks. Could be written by an elementary school age child. Beware! Don’t say I didn’t warn you!
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App use was billed $50 to insurance
I was told to use the app to manage appoints and view assigned exercises. I ended up being charged $50 twice over the course of my therapy as “Remote Therapy Monitoring” (RTM) services to which I never consented nor was informed. They also charged me $62 for RTM device supply MSK - supposedly related to step tacking.
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Can’t enter any information
Pages are mostly blank excel for the back and skip button. The first question I was prompted to enter my preferred pronoun and there was a drop down arrow with no choices.
Hassle for daily exercises use
For recording daily exercises it requires to login with a texted passcode everyday. It does not remember my cell number. Face ID only seems to work for the day that I logged in (I have it enabled in the phone settings for h2health). For my daily exercises it is far easier to refer to the printed instructions and track on there.
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Login is impossible
H2Health app: “Your session has expired. Enter your phone number to receive a one-time code.”
*enters phone number and receives code. Tries to enter code. App window quits.
H2Health app: “Your session has expired. Enter your phone number to receive a one-time code.”
*repeats for months. Calls company and cannot reach anyone.
*enters phone number and receives code. Tries to enter code. App window quits.
H2Health app: “Your session has expired. Enter your phone number to receive a one-time code.”
*repeats for months. Calls company and cannot reach anyone.
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