Avoid in Dallas
Hampr is a wonderful idea, and great at finding people for your first couple of orders to get you hooked on the year long membership. after you sign up? Crickets. They will not help you find a Washr and tell you they “have Washrs in the area, but they’re unavailable” every time you request a pick up. They had to source out of state for my last wash, and still refuse to acknowledge there is no availability in my area as to avoid a refund.
Sadly, this also isn’t a one time issue. I’ve now had this issue three separate times, with a wait period of 4 days before suddenly a support member is able to find someone. I live in a major city, this shouldn’t be an issue.
Sadly, this also isn’t a one time issue. I’ve now had this issue three separate times, with a wait period of 4 days before suddenly a support member is able to find someone. I live in a major city, this shouldn’t be an issue.
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Don’t Waste Your Time
Tried using them two days in a row. Had the same “washer” cancel on me at the last minute both days. Hampr reached out at least and let me know, but come on. Poplin seems to be a little more reliable so I’ll stay with them going forward.
Company made of excuses
I tried using this service for the first time and it couldn’t even get picked up. Then gets cancelled automatically after the entire day has passed. I tried to reach out to their support team and was given excuses that has nothing to do with a customer. Simply do not offer services when you cannot upkeep an SLA. Use other services and run from this one.
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Can not complete application
I have tried multiple times to submit my application. When I hit the submit button it doesn’t do anything.
Left me waiting for a pickup
My Oder was continuously delayed. I just subscribed for their premium membership and still got put last. I live in Dallas tx. Not sure why my laundry is being left outside in the sun while no one picks it up.
They do not pay you.
Tried to do this as a extra way to get money and it was great at first until my app started messing up and from there I wasn’t getting my pay it was almost like my earnings were backed up. I tried to contact customer service but of course was getting the run around and was blatantly being lied to that I’ve received all my earnings.
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Waste of time
I was so hopeful for this service. The app is very clunky on my iPhone but I could overlook that as long as the service was acceptable. Unfortunately it was a real let down. I would spend the time to sort the laundry only to have no one claim my order. I always tipped well when it did get claimed but it didn’t help with the consistency of the service. So disappointing. Canceled subscription.
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Damaged clothes, poor execution
Hampr damaged my clothes with poor resolution. Washers would not accept loads for days on end and then would cancel once I had clothes already outside. Don’t recommend for DFW market.
They ruined all my clothes
I only used this service once or twice. I sent my detergent with the team. They clearly didn’t use it and used something else because it ruined all my express shorts. Those shirts never used to wrinkle and they came back all wrinkled and I’ve never been able to get all the wrinkles out. This was about 5 years ago. Also just found out I’ve been on auto renewal. Don’t do this service!!!!!!
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Used to be better
When the app first came out it was great and reasonable I haven’t used it in a long while but now it’s pricey double the price I was paying before they want to “upgrade” in order to get your clothes washed in warm water like what
Poor customer service
Signed up for hampr loaded and was very pleased with my experience until today. Sent out two loads of laundry to get cleaned and when it came back the next day, both loads came back with pet dander on it. Customer service asked for photos of the clothing so I pulled samples from both baskets and sent it to customer service. I pulled dark colored items because it was easier to see the dander. I simply asked for a credit to have my clothes rewashed and go about my day. They initially issued me one credit but I asked them for two credits because I had two loads. Customer service rep Jonah told me that if I wanted an additional credit, I would have take a photo of all 50+ articles of clothing in order to get an additional credit. That’s an unreasonable request when I’ve already pulled samples from both baskets and they obviously had dander on them. I’m sad that I had to cancel my premium membership because it was good while it lasted. If and when you run into a customer service issue, don’t expect much from hampr when it comes to resolution. I’ll be utilizing a different service that isn’t willing to lose a customer over $15.
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Response from developer
Hi Marcus! I am so sorry to hear about your poor experience. What you describe is not our policy and not how we intend to treat our users. You received service not up to our standards and should have absolutely be credited! We would love to still fulfill your laundry needs. If you reach out to support@tryhampr.com or becky@tryhampr.com I would be happy to offer you credits so that we can make good on our stress free laundry promise.
First time user
My daughter gifted this to me. Brittany was fantastic! What a wonderful service.
Useless
This app demanded way too much personal info/equipment info. I put in a ton of effort to get everything they asked for and then immediately received a rejection email without any reason.
Not worth it
Their customer service is pretty terrible. The first person to do my laundry was great, the second just shows up and cancels. CS says you’re supposed to leave your laundry outside, which is obviously a terrible idea.
poor customer service
cannot claim laundry. over and over.
Great app with great service
I’m so glad I came across this gem to make my wife’s life a little easier! What a great app and team. We’re glad to be a part of the hampr fam!
Love the service but app is bad
Services so far have been great but please fix the app. It will not let me check out of change the time of my order. Help’
Unable to schedule
The main app page won’t even load so I can schedule an order for my laundry.
Folding Inconsistent
I used Hampr for a while. The concept is great. When I think about how often I pay a fee for someone else to cook my food, a chore I actually enjoy, it got me wondering why I don’t save my money and cook, and pay people to do the chores I don’t like.
The thing I didn’t like with Hampr was that the folding was inconsistent. They give their Washr’s guidelines, but there’s varying interpretation of those guidelines. Plus I have a preferred way of folding certain things to fit neatly in my closet.
I now have someone I pay to do my laundry consistently, and the way I’ve requested. The downside is I work only on her schedule. So if she’s sick or goes on vacation, I have to work around that. But it’s worth it because I can make special requests for what I want.
The thing I didn’t like with Hampr was that the folding was inconsistent. They give their Washr’s guidelines, but there’s varying interpretation of those guidelines. Plus I have a preferred way of folding certain things to fit neatly in my closet.
I now have someone I pay to do my laundry consistently, and the way I’ve requested. The downside is I work only on her schedule. So if she’s sick or goes on vacation, I have to work around that. But it’s worth it because I can make special requests for what I want.
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Washr Experience
I worked for Hampr as a Washr. I had 5 stars and was frequently “favorited” by clients. Today, I received a complaint that the clothes returned had a “strong urine odor.” This is literally impossible as I kept everything completely separated and in a different room. They just didn’t want to pay for their laundry. And Hampr refused to pay me for hours worth of work. This was my FIRST (and obviously ridiculous) complaint. They don’t care at all about their employees and there is no quality control of customers.
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