Unreliable
Cabs constantly arrive late when you reserve a ride in advance. Regularly up to 30 mins late. Don’t bother with this app, just call the local cab station.
They charge more than the price given.
I don't want to take another taxi from this app.
Does its own thing
The app is really buggy. It looks like it’s barely ever updated (at the time of writing last update was 7m ago!). For example, I’ve entered my full home address and it asks me to add house name and number every time before proceeding. It then proceeds to change the post code to something different, which confuses the drivers. On many occasions they’ve called me to say they’re waiting but they are actually a couple of hundred yards down the road. The company needs to spend a bit of money on its tech and keep it current.
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Zero Support
If you have a problem with the app then there is no support whatsoever - they never respond to support requests. They've also disabled problem reporting to make sure they don't have to bother with customer problems. Awful app.
Awful and expensive
Charged me £100 for a 20 minute journey in a man old banged up Prius,
The app is painful and unclear and their pricing for their service is just horrendous.
The app is painful and unclear and their pricing for their service is just horrendous.
Awful
Awful app. If I could give 0 stars then I would. Tracked the taxi via the app which was doing another job when I ordered which was fair enough but to my shock, I then watched the taxi get 2 minutes away from my house to then turn around on itself to go and attend another job on the other side of Chelmsford! I rang the office who then obviously messaged the driver to ask what was going on, the taxi then yet again turned back around on himself to finally come and pick me up.
I will not be using this app or company again!
I will not be using this app or company again!
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Never used the service before yet I'm blacklisted?
I have never used this service before yet apparently my phone number is blacklisted? Make it make sense.
Early start
Had a early start today needed to get off to a good start to commute to Cambridge for 8AM, arrange to get taxi for 6AM the day before to take me to the bus station. Driver was really friendly and efficient got me to the bus station safely and in good time. All in all a really good experience couldn’t fault.
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Terrible app
Booked cab in advance & it was still late so decided to cancel & take bus, 10 mins later I get a notification saying the driver had arrived at where I requested even though I cancelled on the app. Called their support team who told me “even though I cancelled I still may be charged”. YES, for a service that I never even got to use. WOULD NOT RECOMMEND!
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Horrific app, use another company
Pre booked a taxi using the app an hour ahead of time. All confirmed and money taken from my account. Taxi failed to arrive and when I called the booking office the person told me that there were no taxis in my area. So basically, leaving me, my children and a trolley full of frozen food going ruined. Still waiting for taxi 25 mins later, and this is only after insisting they find a driver as I have no other way of getting home. Cannot even begin to describe how incompetent the bookings management is. If you can’t accommodate a booking confirmed by your app, call the customer to let them know - don’t leave them stranded. I was told this was all my fault as I had booked via the app not via phone.
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Poor app
I’ve used Happicabs for years. Ordering a cab was always so easy until a couple of years ago they changed their app. It’s unfriendly and very confusing. Doesn’t let you just book a straight forward fare. Having to call instead. App Needs looking at quickly!
It’s sadistic app
During the time of emergency I realised how awful this app can be. Please develop the overall system. This is insane.
They said my cab/taxi has been booked then after 20 minutes I haven’t even seen the face of my taxi.
They said my cab/taxi has been booked then after 20 minutes I haven’t even seen the face of my taxi.
Rip off
So expensive compared to Uber. If you want to pay 30-40% more use it. Awful.
App update worst thing to ever happen
Happicabs recently changed there app and I’m sad to say worst thing that ever happened. It’s unclear, confusing and there never seems to be a cab around anymore the wait time is wildly inaccurate! And continues to be late! Go back to the old app!
SMS codes don’t work!
Tried to set this up, SMS codes didn’t work 3 times and now my number is black listed.
Terrible app.
Terrible app.
Best cabs
Feel safe as a female using happicabs with the buddy tracking feature
Easy to use
Easy to book and edit bookings with the app
Very bad.
the application is malfunctioning with card payment. my account was charged 3x and I still had to pay in cash. the costumer service is ridiculous. I lost my money and was nervous. lousy service. Not recommended
Awful app and service on phone WOULD NOT RECOMMEND AND WOULD GIVE NO STARS IF OPTIONAL
Ordered 5/6 cabs on the app on various phones for a lot of people. The estimation said around 11 minutes wait, however the operations cancelled our order to south woodham ferres every time. Extremely poor advertising as they advertise to reach out to this area. Will not be using the app or phone line again, neither will the local 70 people who have been trying for an hour. Extremely poor and would NOT recommend to anyone in the area
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Disappointing
Disappointing that in a time that apps like Uber work seamlessly, ordered a cab that said 11 minutes to arrive but had a phone call to say that the app was wrong & they couldn’t get a cab for another 40 minutes! Another time on leaving the cab I get stopped by the driver accused of not paying when I had used the app, I then have to speak to the cab office who say the app paying system doesn’t actually work!
Waste of time, stick to Uber or another local taxi firm!
Waste of time, stick to Uber or another local taxi firm!
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