Among the worst customer service I’ve ever experienced
I would describe the person I dealt with, but there are language restrictions here. Terrible.
Frustrating Experience – Bluetooth Broken, No Support Response
I’ve been using Haven Lock for years, but ever since switching to my new iPhone 16 with iOS 18.5, I haven’t been able to connect to the lock via Bluetooth — the app simply won’t detect it. I’ve followed every troubleshooting step: reset the lock, reset network settings on my phone, reinstalled the app, and even tried a full factory reset. Nothing works.
What’s even more frustrating is the lack of support. I contacted Haven Lock twice through their website using the support form, and never received any reply. No confirmation email, no follow-up, no solution. When your front door security relies on a smart lock, this level of customer service is not acceptable.
This feels like a serious compatibility issue with iOS 18.5, but without any acknowledgment from Haven, I’m left in the dark.
I hope they fix this fast — and start responding to customers who are locked out of their own homes, quite literally!
What’s even more frustrating is the lack of support. I contacted Haven Lock twice through their website using the support form, and never received any reply. No confirmation email, no follow-up, no solution. When your front door security relies on a smart lock, this level of customer service is not acceptable.
This feels like a serious compatibility issue with iOS 18.5, but without any acknowledgment from Haven, I’m left in the dark.
I hope they fix this fast — and start responding to customers who are locked out of their own homes, quite literally!
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Guest E-Key
The guest e-key function is not practical. The guest should not be required to create a profile on the HAVEN app in order to temporarily unlock the door. If they don’t own a HAVEN lock, they have no other use for the account once they’re done unlocking my door. Please add a guest access on the app that doesn’t require the guest to create an account. Or better yet, a way for the guest to use the e-key without having to download the app at all. If this is used for a guest staying in a short term rental, the guest does not want to download an app to use a few times.
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Terrible
App doesn’t work. I read instructions and did them about 5 times. Nothing is working. Terrible app. Will be getting ahold of customer service about returning. Wish I could give you no stars.
basics work great but no apple watch app
getting it to work w the app the first time took 3 reinstalls but once you get it to work it's fantastic!
however
no apple watch integration
no siri integration
no home kit integration
☹️
however
no apple watch integration
no siri integration
no home kit integration
☹️
