Awful
Not even worth 1 star
Unimpressive
This app was last updated 6 years ago, and it is 8/31/26. That says a lot about what one expect.
Terrible
This is the worst app I have ever seen. Get used to seeing “Last Keypress not Received” about 12 times before anything gets through to the controller. Absolute garbage.
Horrible
Absolutely horrible app barely works. Never connects
Updated. Non supported by Hayward. The massive expense for AquaConnect was a total waste of money.
Updated. Non supported by Hayward. The massive expense for AquaConnect was a total waste of money.
Very Happy With It
Been using it for 12yrs now. Sometimes a little slow to connect but recently had a login issue and Hayward tech support came through.
Bad technology no support
I have an error of showing lost link. I rebooted my Internet and the entire Hayward system as well as the Hayward controller. Nothing has worked. I called Hayward customer support. They did not help me at all. They do not support their product. They told me to call a technician and pay them to troubleshoot why my equipment will not connect to their website. Disappointingly terrible technology with the worst rating that you could give a company. I paid over $4000 for this pool heater and remote system. I cannot believe that Hayward is so poor at supporting their products I would never.buy Another Hayward product again. I will tell all of my friends and family to never buy Hayward products again.
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Fire Your Pool Gu If He Installed This
My pool guy just added this hardware and app to my phone. It makes Windows 98 look cutting edge. Total garbage. Pentair is better at everything than Hayward.
Garbage
What garbage for a company like Hayward, tech support is horrible and the app is the worse of the worse
I wish I would have known better
I wish I would have known better
Server Always Down
Server is always down. I can never view or control my pool. System will be up for 2 days and down for 6
C’mon Hayward! 4 years?
This app is terrible! It has not been updated in four years. It is slow and unresponsive. You spend all this money to have this technology and you expect that the manufacturer will keep things up-to-date.
Can’t turn hot tub on
Unreal how bad this app is. I swear they hired a 15 year old vibe coder. They recently took away the ability to turn on the hot tub remotely. I’ll never buy another Hayward product.
Great concept, bad execution
I absolutely love the idea of connecting to my pool remotely with the app, however the app is slow, unreliable and not consistent enough to be useful. PLEASE work on it and update the app!! Pretty please???
Never works
Ok 1/10 times it worked
Horrible
Very slow and unreliable since day one
Atrociously Bad - No connection, wrong info
This app/technology seriously needs a redo or fixing. I am constantly pressing the buttons (like 10-15 times) hoping it will actually connect and do what I’m trying to get into (for example, I may hit the Menu button 10-15 times before it actually brings it up). Additionally, the information like “current pool temp” will say things like 100 even though the pool is 72. <- it will display whatever the last settings menu thing is rather that what it is actually at so managing from afar is next to impossible. You guys seriously need to redo this.
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Unable to get password
No support.
Worst tech ever!
I’m beginning to think this is no longer a valid app. I can’t get reconnected, the support hasn’t emailed me my password in over a month even though it says it found my details and would send a PW asap. Well I guess they are full of it! Email that is because I even sent an email to the support email as it asks and that bounced back. Hate this app I’m questioning if I should just look for a new automation solution.
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Who else is there?
It is sad how bad this is. But I heard pentair is just awful too. Anybody who is planning on using this should be aware of the 20% success rate I have connecting with the website. Which is the only way this works - it regularly says unable to connect to the cloud----- frustrating
DO NOT GET THIS
This whole system is a mess. Do not go with it. Look into another system. Besides issues with not responding when it turned on. After few years the aqua connect stopped working and it cost $700 for just network connect unit.
BEWARE.
BEWARE.
Frustrating
If this is your only option then you have no choice, however if you can upgrade to the Omni logic then I would suggest you do that. The AquaConnect doesn’t work half the time and when it does it’s delayed and has really laggy responses. Waste of time and money purchasing the AquaConnect home base station.
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