Terrible
Have been trying to connect for the longest time. It will connect, then say not connected, “cloud connected” your unit does not appear online. Horrible system, never connects to wifi even though it’s simply on the other side of the wall. Very frustrating, wish i could use a different wifi controller for my chlorsync.
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Does not work.
Says connected to cloud but not online. Bought the heat pump for this feature and doesn’t work. Tried multiple times and with phone and tablet both give same issue.
Not great
PoolSync is the only app for my new pool heater wifi controller, and it is surprising how basic it is, only supports a couple of functions with very minimal details. Very frustrating given I just spent good money on a brand new pool heater with wifi controller technology purposely to control via the app from afar. Compared to the other pool apps out there, this one is extremely inferior. Needs a major upgrade.
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Horrible
It doesn't stay connected to WiFi and I have excellent WiFi. Customer service is MIA. No response. When I try to set it up again it gets stuck in setup mode and it doesn't find the heater/chiller. Error 1012. Bad app and even worse customer service.
Borderline Useless App
Allows you to set temp and mode of heater. No temp history graph so you can have an education on how to adjust settings, no notifications when the heater won’t turn on because the sun is making it think it’s too hot. No integration of the relay contacts built into the heater so you can operate heating priority mode.
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