“Outage reported” never clears out
Reporting an outage on the app is quick and convenient…the first time. Then for months afterward, every time I open the app it still says “Outage has been reported,” so it’s impossible to report a new outage. If you don’t know how to code your app to clear an outage report once the power has been restored, then please code it to allow the user to clear the outage report themselves! Would be a 5 star app if not for this glitch.
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HEA ap update
Doesn’t load, not user friendly. Used to work since update doesn’t load.
App not working
Just does the loading circle when I try to open the app. I’ve tried redownloading several times.
Was great before last update
It keeps telling me my password is incorrect. It’s not, and i refuse to change it AGAIN!
Therefore, you will get the check when you get the check.
You could always fix it.
Therefore, you will get the check when you get the check.
You could always fix it.
App no longer works
App used to work great, but haven’t been able to login on it on any device since the newest update.
Bad update
I use an iPhone X, and the app has worked fine for the past several years. Had my login info saved, and it was easy to pay my bills. Since the most recent update, however, every time I try to enter the password it erases it and says it is inaccurate or missing. I know I’m using the correct password, as it works fine on the website. If I can’t login, the app is useless to me.
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Worthless
Hard to use when you can’t type in a password! iPhone 8+ Verizon
User Friendly
The app is user friendly and has an appealing look and feel. Very easy to navigate.
Great, easy to use app
I love being able to enter meter readings right on my phone!
Lovely to see my bill on my phone.
Loads of information, like outage info, tucked into this sweet & useful app!
Bravo!
Lovely to see my bill on my phone.
Loads of information, like outage info, tucked into this sweet & useful app!
Bravo!
