MyGCI vs HEA Mobile
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
MyGCI
Manage your residential accounts, view usage for internet and mobile data, and handle billing and payments. Upgrade plans, add premium channels, and manage your account details seamlessly.
- View internet and mobile data usage
- Buy additional data
- View and pay bills
- Set up autopay
- Upgrade TV & internet plans
- Add premium channels
- Manage account
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eBill, Usage Viewer, and account management – now all in one place and with one login for all your residential accounts. We heard you, and have made a ton of improvements to the MyGCI experience. • View internet and mobile data usage • Buy additional data • View and pay your bill • Set up autopay or schedule a single payment in advance • Upgrade select TV & internet plans • Add premium channels to your TV plan • Manage your account And much more, all from the new-and-improved MyGCI
HEA Mobile
Manage your utility account conveniently from your mobile device. Access account details, view bills and balances, make payments, and report outages. Stay connected with important updates and alerts.
- Account management
- Bill viewing and payment
- Outage reporting
- Payment location finder
- Alerts and reminders
- Push notifications
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Our Mobile App is designed to give you fast, secure account access so you can easily manage your account details, view your bill and your account balance, make payments and find payment locations, schedule alerts and reminders, receive push notifications,view and report outages and stay connected with us via facebook and twitter. Nearly everything you can do from our "Customer Services Portal" can now be handled instantly whether you're at home, at work, or on the go.
Screenshots
Verdict
The clearest difference is rating: HEA Mobile at 2.8 against MyGCI's 1.7. HEA Mobile also leads on review sentiment (33% vs 6%) and iOS requirement (12.0 vs 15.6). MyGCI's advantage is ratings volume (179 vs 11). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
HEA Mobile holds the better App Store score, 2.8 against 1.7. That said, the two scores are not equally well evidenced: MyGCI has 179 ratings behind it against 11, so its average is the more settled of the two. Written reviews point the same way: 6% of MyGCI's written reviews are positive against 33% of HEA Mobile's.
MyGCI ships an update every 3 months, HEA Mobile every 5 months. Both last shipped on October 16, 2026.
| Parameter | MyGCI | HEA Mobile |
|---|---|---|
| Price | Free | Free |
| Rating | 1.7 (179 ratings) | 2.8 (11 ratings) — better |
| Positive reviews | 6.0% of reviews | 33.3% of reviews — better |
| Number of ratings | 179 — better | 11 |
| Update frequency | Every 3 months — better | Every 5 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 15.6 | 12.0 — better |
| Further details — not scored | ||
| Size | 33 MB | 174 MB |
| Age rating | 4+ | 4+ |
| Developer | GCI Communication Corp | Homer Electric Association, Inc. |
Customer experience
MyGCI
HEA Mobile
Bugs and requests
MyGCI
Reported bugs
18 issues- Login screen infinite loading wheel
- Face ID authentication not working
- App crashes when switching accounts on iPad
- Blank page displayed after successful login
- Chat feature logs user out mid-conversation
Show 13 moreShow fewer
- Confirmation buttons hidden below navigation bar
- Autopay date selection shows all dates as past due
- Data bucket purchase returns blank screen
- Terms and conditions checkbox hides confirm button
- App fails to load on cellular or WiFi
- Slow login performance on 3G/4G
- Usage data not retrieving for any services
- App won't navigate past login page
- Page expiration error requiring constant re-login
- Channel lineup feature takes 5+ minutes to load
- App incompatible with older iOS versions
- Scrolling issues preventing access to buttons
- App crashes on iPhone with Face ID enabled
Requested features
12 requests- Remember login credentials between sessions
- Add Touch ID/Face ID authentication
- Fix data usage display to show real-time information
- Improve app responsiveness and load times
- Allow service downgrade/suspension through app
Show 7 moreShow fewer
- Fix UI layout for smaller screens
- Improve chat feature stability
- Add dark mode option
- Support for multiple accounts display
- Better channel lineup viewing functionality
- Increase data caps or make them adjustable
- Improve compatibility with iPad devices
HEA Mobile
Not enough reviews yet to summarise bugs or requests.
In-app purchases
MyGCI
No in-app purchases
HEA Mobile
No in-app purchases
