Heinemann

Heinemann

Duty Free & Travel Value

48 ratings
23 reviews
Free
With Ads

Details

  • Released
  • Updated
  • October 25, 2011
  • May 12, 2026
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About

Explore duty-free shopping, lifestyle inspiration, and exclusive travel retail offers. Discover products, promotions, and partner benefits before your trip. Shop online for cosmetics, spirits, and wines with convenient home delivery or airport collection.

Duty-free shopping inspiration
Exclusive content and trends
Airport store discovery
Online shopping for travelers
Click & Collect service
Loyalty program benefits
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What's New in Heinemann

7.4.1

May 12, 2026

We've optimised the offerings from our locations directly on the homepage. Select your airport shop and view current events and our product range at any time! We hope you enjoy our app and look forward to receiving feedback at: service@heinemann-shop.com.

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User reviews

Horrible

Useless app

Never works

Once again overseas trying to use this silly app it has never worked since day one they struggle to support this app I’ll not bother again to use it

Your app doesn’t work

Can’t log into your app. It Doesn’t work! Total waste of time!

Get it together.

This has got to be one of the worst apps I’ve used 😕. Always doesn’t work at airports. Go figure.

Can’t join up

My details are all correct, my password has the required 8 characters, my birthday is correct and I have read the terms etc. I have ticked all the boxes and yet my ‘filled in data is invalid’. Nowhere to go really.
(Well actually I am neither Mrs nor Mr, but I chose the gender appropriate option.)

Developer apps

FAQ

What does the Heinemann app do?

The app serves as a personal companion for duty-free shopping, offering lifestyle inspiration and exclusive content. It allows users to discover products, explore airport stores, and shop online for items like cosmetics and spirits.

What are the key features of the app?

Key features include browsing curated content, discovering airport store promotions, online shopping with home delivery or airport collection, and accessing exclusive benefits through the Heinemann X ME customer program.

Is the app free to use?

Yes, the app is free to download and use. While the app itself is free, it facilitates purchases of duty-free items and may offer in-app purchases or promotions.

What kind of products can I buy through the app?

You can shop for a selection of high-quality cosmetics, exquisite spirits, and first-class wines. The app also features exclusive products available only to travelers, known as Heinemann Exclusives and Travel Exclusives.

How can I receive my online orders?

You have two convenient options for receiving your online orders. Products can be delivered to your home up to 6 months before departure, or you can collect them directly from the Click&Collect counter at your departure airport on the day of your flight.