Can’t create account
Doesn’t work - can’t create an account
Rubbish
Can’t use as it doesn’t recognize a UK number !
Canada numbers do not work
More like GOODBYE cycling
4桁の数字が送られてこない。
アカウントを登録する際に携帯番号(日本国内)に4桁の数字が送られてくるはずが、送られてきません。
少し時間を置いても送られてきません。
海外旅行も含め、Emailでの認証に変えた方が手続きもスムーズに行えると思います。
残年ながら全くもってして
“毎日の移動を楽しく快適にできません”
少し時間を置いても送られてきません。
海外旅行も含め、Emailでの認証に変えた方が手続きもスムーズに行えると思います。
残年ながら全くもってして
“毎日の移動を楽しく快適にできません”
Worst rent bike
Very limited options of phone number as UK number option is not an available so I basically couldn’t rent a bike at all!
Non functioning app
Can’t create account with US number. Doesn’t send confirmation code to mobile. App is needed for booking. Unable to login using email or apple id as well. Terrible app
False Advertising - Cannot Reserve Two Bikes with One account
The App Store Page explicitly states “One account can reserve multiple electric-assist bicycles at the same time.” However we found this to not be true. There was no way to register two bikes at the same time in the app or any loophole way of registering two bikes by using the QR code, etc.
I have a Japanese Phone # so I was able to register in the App however my fiancé does not so when we made our plans we explicitly needed a service that could use multiple bikes. We were very happy that Hello Cycle had this feature and based our entire day around it. When we arrived at the station and tried reserving the two bikes that were there, we were only able to reserve one and use one. Any time I tried to reserve the other bike I would be prompted by saying that I could not reserve it since I was already using a bike and would need to return it prior to reserving another. I was also using a credit card as payment for full disclosure.
The FAQ and User Help were also useless with this issue and we didn’t have all day to go through the troubleshooting help from the company. Due to the fact that they lied and we were unable to use their service as written, here’s a 1-star review.
All this to say, do not use this service if you 1) Do not have a Japanese phone # 2) Need to use multiple bikes with one account.
I have a Japanese Phone # so I was able to register in the App however my fiancé does not so when we made our plans we explicitly needed a service that could use multiple bikes. We were very happy that Hello Cycle had this feature and based our entire day around it. When we arrived at the station and tried reserving the two bikes that were there, we were only able to reserve one and use one. Any time I tried to reserve the other bike I would be prompted by saying that I could not reserve it since I was already using a bike and would need to return it prior to reserving another. I was also using a credit card as payment for full disclosure.
The FAQ and User Help were also useless with this issue and we didn’t have all day to go through the troubleshooting help from the company. Due to the fact that they lied and we were unable to use their service as written, here’s a 1-star review.
All this to say, do not use this service if you 1) Do not have a Japanese phone # 2) Need to use multiple bikes with one account.
Show more
No option to use uk phone number
Useless for uk tourists
Take it easy on the pop-ups!
Endless pop-ups, most of which you can’t disable by tapping “don’t show again”
UI anti-pattern to trick you into giving 5 stars
UI anti-pattern to trick you into giving 5 stars
Phone number verification does not work without Japanese number
Phone number verification does not work without Japanese number
Make sure you have a Japanese number
The app doesnt take Uk phone numbers so it makes it impossible to use and the app and website is entirely in Japanese with no option to change the language
Don’t bother
I’m usually pretty patient with bad software but this one is beyond bad
It requires an SMS code for verification and lets you choose your country code except it’s a lie, it doesn’t send you a code. I asked my Japanese friend to use her number which also never arrived. Eventually her grandma’s number worked so we used that.
Then came the rest of the signup process which was failure after failure after failure. Can’t find my Apple account, can’t accept my email, can’t accept my card. Eventually I gave up and just walked. I know Japanese website and apps are bad but this one took the cake.
It requires an SMS code for verification and lets you choose your country code except it’s a lie, it doesn’t send you a code. I asked my Japanese friend to use her number which also never arrived. Eventually her grandma’s number worked so we used that.
Then came the rest of the signup process which was failure after failure after failure. Can’t find my Apple account, can’t accept my email, can’t accept my card. Eventually I gave up and just walked. I know Japanese website and apps are bad but this one took the cake.
Show more
Japanese phone and language skills mandatory
I had an unreasonable amount of trouble returning the bike I borrowed. No matter what I tried, the app insisted I wasn’t in a station.
Thing is, all of the error messages were in Japanese and the after around 10 minutes of struggle, I called the return line - also in Japanese.
I read and speak just fine, but if I didn’t, I have no idea how I could have managed.
Bike itself was fine. Getting around was lovely. Return process was completely broken, and if I’d been in a rush, would have ruined my day. Ruined it a little regardless.
Thing is, all of the error messages were in Japanese and the after around 10 minutes of struggle, I called the return line - also in Japanese.
I read and speak just fine, but if I didn’t, I have no idea how I could have managed.
Bike itself was fine. Getting around was lovely. Return process was completely broken, and if I’d been in a rush, would have ruined my day. Ruined it a little regardless.
Show more
Poor execution
Forced to text phone number, wouldn’t accept my Japanese travel number, my Australian number and claimed to text my American number but no response. Should be done through email
Useless
Awful app. The app will only take a Japanese passport or ID as documents. No foreign ID allowed. The developer doesn’t need to bother responding to this, as they know this already and have no immediate plans to remedy it.
If you are a tourist forget about it
I tried using this application to be able to ride to the grocery store or to go to the shopping mall or to go do my daily activities to do my normal daily activities or even if I missed the train at 12 AM I don’t wanna be paying for a taxi the problem is this application doesn’t work. If you’re a tourist it won’t work at all. You can put your phone number you can select your country. You can be able to put all your information that they want, but you will never get the SMS text message as the reply of saying that you are verifying that, you are the one receiving the SMS text message. It’s pretty sad that it doesn’t work the way I thought it would. Therefore, I decided to give one star and if the only way I was able to get this to work is if I can get the SMS text message back. I’m from United States of America and I have a phone line running with United States of America such as a company as T-Mobile or AT&T. Yet I put the area code which is plus one and my area code where I live and the rest of the number so I’m putting everything correctly as yet, I cannot be able to receive a text message to verify that it is me. So if they can only fix this issue, everything will be different.
Show more
Poor Bicycle Maintenance Poor customer service.
I wish I could recommend this service, but almost everyday we rented (3 full days) we had to swap out bicycles for dead batteries and low tire pressure. They of course charged us for each new bicycle instead of applying this to the daily maximum.
I gave the company a chance to make it right, but they were obviously not interested in happy customers. I would pass a try a local bicycle shop.
I gave the company a chance to make it right, but they were obviously not interested in happy customers. I would pass a try a local bicycle shop.
Show more
Useless
The app will only accept Japanese issued ID as proof of age.
It doesn’t work for US numbers
Although it says it does, it never send the SMS notification
Cannot register US phone
I was really looking forward to this app, unfortunately I cannot register my phone number.
