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HELLO CYCLING - シェアサイクル

HELLO CYCLING - シェアサイクル

シェアサイクルで毎日の移動を楽しく快適に！

99 ratings
111 reviews
🌟 Lifestyle
✈️ Travel
Free

Details

  • Released
  • Updated
  • March 26, 2017
  • September 29, 2026

Developer

OPENSTREET CO.,LTD.
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About

Easily rent electric-assist bicycles and e-bikes from over 13,000 locations nationwide. Perfect for daily commutes, short errands, or sightseeing, offering a smooth and enjoyable ride. Reserve bikes, book return stations, and enjoy flexible rental periods starting from 30 minutes.

✓Electric-assist bicycles
✓App-based reservations
✓Flexible rental periods
✓Multiple bike reservations
✓IC card rental option
✓Nationwide station network
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What users say

Summarized from real user reviews of HELLO CYCLING. Based on 99 reviews and a 2.7/5 average, it highlights the 5 positives and 21 negatives reviewers mention most about this Travel app.

Positive things

  • 👍Convenient for short rentals
  • 👍Good for commuting/business
  • 👍Fun to ride
  • 👍Reasonable pricing (for some)
  • 👍Map and battery display improvements

Negative things

  • ❌Cannot create account with foreign numbers
  • ❌SMS verification fails for international numbers
  • ❌App only in Japanese (no English option)
  • ❌Limited phone number options
  • ❌Bikes often have dead batteries
  • ❌Bikes in poor maintenance (flat tires, loose seats)
  • ❌Return stations often full
  • ❌Difficult to return bikes
  • ❌Unclear return process and extra charges
  • ❌Poor customer support
  • ❌False advertising on app features
  • ❌Inconvenient user experience
  • ❌High friction signup process
  • ❌No foreign ID allowed
  • ❌High prices/fee increases
  • ❌Inconsistent app functionality
  • ❌Manual lock/unlock required
  • ❌Debit card issues with deposit
  • ❌Battery issues with returned bikes
  • ❌Inconsistent bike availability
  • ❌Unclear pricing structure
See all reviews

What's New in HELLO CYCLING

3.21.2

September 29, 2026

いつもご利用頂きありがとうございます。 今回のアップデートでは下記の改善を行いました。 ・軽微な不具合修正を行いました。 今後ともHELLO CYCLINGをよろしくお願い致します。

More

User reviews

Most RecentHighest RatedLowest Rated

Add Russian phone support

Add Russian phone support
webkadizwebkadiz

Zero stars, if I could give it!

Avoid this business. Indian mobile number accepted never got the code! What a waste. If you are anywhere near Yamanashi you won’t have any other options. Hire a car if you can
Siddharth GSiddharth G

Unuseable

Requiring an SMS verification causes this app to be completely unusable for tourists. They only support a few countries for this SMS verification, it seems this has been an issue for over 2 years - very disappointing.
GamuthozGamuthoz

결제가 안돼요

친구 비자 카드로 등록해서 이용했는데 친구들껀 다 결제가 되었는데 제꺼만 결제가 안되요
독촉 메세지 계속 오고 결제버튼 누르면 에러 뜨면서 다른카드 등록해서 결제하라 뜹니다
카드 삭제하고 다시 등록해서 해보려고 했는데 400엔 안내서 삭제도 안되고 다른 비자카드도 없는데 답답해 죽겠네 진짜
52려좋아52려좋아

Response from developer

52려좋아 님, HELLO CYCLING을 이용해 주셔서 감사합니다. 서비스 이용에 불편을 드려 대단히 죄송합니다. 본 건과 관련하여 자세한 상황을 확인하고 도움을 드리고자 하오니, 아래의 고객센터로 연락해 주시면 감사하겠습니다. ＜HELLO CYCLING 고객센터＞ customersupport@hellocycling.jp 앞으로도 HELLO CYCLING에 많은 관심 부탁드립니다.

No Canada

Would loved to have seen Japan on a bike. Unfortunately, the app still doesn’t work with Canadian phone numbers. Looks like I’m walking or taking transit.
LWHumLWHum
See 106 more reviews

Developer apps

HELLO MOBILITY
HELLO MOBILITY

by OPENSTREET CO.,LTD.

✈️ Travel
Free
See developer apps

User experience

🐞

Reported Bugs

11 issues

SMS verification code not received

Bug

App crashes or freezes

Bug

Cannot create account

Bug

Return station full error

Bug

Bike lock not working

Bug

Automatic return during short park

Bug

App not responding during searches

Bug

Inconsistent map data for return locations

Bug

Notification issues

Bug

Login issues with Apple ID

Bug

Cannot accept email or card during signup

Bug
✨

Requested Features

17 requests

Allow email verification

Feature

Add English language option

Feature

Support more international phone numbers

Feature

Improve SMS verification system

Feature

Add option to reserve bikes for longer periods

Feature

Improve UI/UX for return process

Feature

Increase number of return stations

Feature

Allow returns to stations with no space

Feature

Implement solar charging for bikes

Feature

Offer more granular pricing tiers

Feature

Add user rating system for bikes

Feature

Provide audio navigation for maps

Feature

Simplify bike usage instructions

Feature

Display battery range information

Feature

Include traffic rule information for new riders

Feature

Add Korean language support

Feature

Add Chinese language support

Feature

FAQ

What is HELLO CYCLING?

HELLO CYCLING is a bike-sharing service that provides access to electric-assist bicycles and e-bikes at over 13,000 locations nationwide. It aims to make daily travel, errands, and sightseeing more convenient and enjoyable.

How do I rent a bike with HELLO CYCLING?

After free registration, you can find and reserve a bike through the app. You can then unlock the bike using the app. Rentals start from 30 minutes, and you can return the bike to a designated station.

What are the costs associated with HELLO CYCLING?

There are no monthly fees for registration. Rental prices start from ¥160 per 30 minutes, but please note that pricing structures can vary by region. You can check the exact fees within the app.

What devices is the HELLO CYCLING app compatible with?

The app utilizes your device's location services and Bluetooth function. While specific OS versions aren't detailed, it's designed to work on smartphones and tablets that support these features for seamless bike reservation and unlocking.

When is HELLO CYCLING most useful?

HELLO CYCLING is ideal for quick shopping trips, short errands, daily commutes to work or school, leisure activities, sightseeing, and even as an emergency transportation option during train service suspensions or natural disasters.