Hello Sugar User Reviews

Customer Experience

Positive experience75.0% of reviews
Neutral4.5% of reviews
Negative experience20.5% of reviews

~ Based on 44 written reviews from the US App Store.

What users say

Is Hello Sugar Safe?

Hello Sugar: Wax, Sugar, Laser appears safe based on user ratings. AppsHunter Safety Score for Hello Sugar is 98/100.

This assessment is based on 4,580 user ratings, with an App Store average of 4.9/5.

Safety Analysis

98.0% of ratings point to a safe experience
0.7% of ratings suggest some concerns
1.4% of ratings point to a risky experience

~ Based on 4,580 App Store ratings for Hello Sugar.

Is Hello Sugar Legit?

Hello Sugar: Wax, Sugar, Laser appears legitimate, with a few gaps. AppsHunter Legitimacy Score for Hello Sugar is 73/100.

Based on 73 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Latest app update

All functionality was great when I first downloaded app and started my membership. Now it shows I do not have a membership so I can’t freeze it yet the website shows I do have a membership and I am getting charged but I can’t see how to freeze membership on website

Great app

I wish it didn’t take so much to change locations when trying to book an appointment

Doesn’t work

Downloaded this app to track my appointments, but it won’t let me enter my email, so I can’t even finish setting up my account.

Messaging in the app doesn’t work

I have been trying to reschedule my appointment on the app but it tells me that appointment cannot be rescheduled. Even messaging via the app is also an issue- I don’t see my messages at all and it doesn’t seem like my messages are going through. Quite frustrating!

Love the app

Easy to book and pricing is right

Jada P- Hello Suga

I love hello sugar. Sugar wax.The hair on my body has become so thin since getting the treatments for the past year. Jada is my favorite

Good idea

Lot of options built-in. But unfortunately the chat barely worked without refreshing the app; now it doesn’t work at all.

Further, you get signed out after like one hour of inactivity. Worse than Taco Bell’s app! needs some update

Everyone stop what your doing and book NOWW!

I am not new to waxing, but I hadn’t been in a while due to personal reasons, so I was definitely nervous about the discomfort and possible judgment. But when I tell you Jasmine made me feel completely comfortable throughout the entire experience she truly did! From the customer service, to the actual service itself, to her knowledge and professionalism, everything was amazing.

This visit was honestly a 10/10 and I highly recommend! Hello Sugar also has one of the best membership options I’ve come across, so be prepared to be sick of me because I will definitely be back lol. I’ll absolutely be recommending all my friends here!
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Poorly designed

I do not receive notifications from this app at all. I referred my friend to get the credit. It says specifically “have a friend choose between a 20 dollar Brazilian 10 dollar underarm or 10 dollar brows”. I did not receive the credit because all of a sudden “the eligible services for this offer is a bikini full or Brazilian”. They gave me the credit anyway I saw it. Now I go to my account and it’s not there anymore.
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Disappointed

The app makes it easy to schedule, however other than that it never shows my vouchers/coupons, and it constantly lags and crashes.

Ugh

I love that the app makes scheduling my appointments, very easy, but I have been having issues with being able to successfully redeem rewards on my app. Also when it comes to receiving notifications on the app., I don’t get any and my notifications are turned on. So whenever I have to use the chat feature, I have to click keep closing the app altogether and reopening the app in order to see what the rep response is. I am also unable to upload screenshots or any attachments in the chat feature.
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Pick Raven!!

Raven has an amazing way of eases your fears of the whole process. She very knowledgeable and has an amazing schedule to accommodate her clients

Hello Sugar App is Great

I love using this app to book all my appointments!

Ears n Nose

“Skye” is the professional that helps clean me up! Since retirement hair started coming out, in my nose and ears. I guess since going bald, those hair follicles had to find a new outlet. With regular visits to Skye for help, my grandkids don’t comment, (joke) about my gross hairy areas!
Thank you Skye
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Excelente servicio

Me encanta

Miranda m

Been goin here for a few years. Justine is amazing! Kahlia is fantastic as well.

Let’s get suga

Love this place , if you looking for a friendly smile and friendly touch with your most beautiful parts , look no further. I love it here thank you Alexandria. I highly recommend it.

Wax

In Tulsa make sure you book with Ashley. She’s so kind, and sweet. She will tell you everything you need to know making you feel comfortable.

LOVE THEM

L is the best, give that woman a raise.

Easy to use

I switched from European wax center it’s $40 cheaper for waxing