Scammy app
They enroll you in subscriptions without u even knowing about it
Inconsistent Delivery
Service was great until they changed to their delivery provider. Every week my box is either infinitely delayed and arrives days after the scheduled date full of spoiled food. Also used to be able to chat with a human, now it feels like a useless AI. Fix your delivery provider.
Amazing Customer Service
I made a mistake and my order went to the wrong house. I didn’t realize when the order was supposed to be delivered yet so I didn’t even notice. When I did finally notice, my next box was supposed to be delivered to the wrong house again in 2 days. I told them I realized my first box couldn’t be refunded, that was my fault but could I either change the address in time for the one in 2 days or could the refund me. The first person I spoke to said no due to their policy that you have to make changes in 5 days. I was so so so upset. Because I would be losing 6 meals and $120 and needed that money to buy food. Anyway, I got to talk to the resolution team and they were so kind and refunded it all. I’m literally crying because I couldn’t have afforded to get new groceries if not. I had cancelled my account when they said they couldn’t refund me because I literally couldn’t afford more money taken out right now but since they did this, I will be starting it again. Both the original customer service person and the resolution team were kind and I know they were just doing their job when they said no but I’m so happy they were able to fix it. I never make reviews but I’m so happy right now.
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Don’t waste your money
I used HelloFresh for years and always loved their boxes and the food they’d send, never had any issues. Recently I did have a problem with a box so reached out to their help team but they wouldn’t help at all. I also tried to file a complaint about the issue but apparently they can’t file a complaint either. Now I’m out the money for the box, apparently won’t be getting my food, and they won’t even let me use the discount they’d offered me. This used to be my favorite meal kit service even though it was a bit on the pricier side, but now I have canceled my subscription and will not be using their other kits; EveryPlate, Green Chef, or Factor. There are other kits owned by companies who still care about their customers so don’t bother giving HelloFresh your business.
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Top notch curriers service on 2/8/2026 10am for U509 15 Thompson st Kensington VIC 3031
Outstanding delivery. This courier managed the apparently advanced feat of bringing my HelloFresh box all the way to my apartment door. Please promote him to trainer and have him teach the others. Really appreciate the effort and the service.
