Account Activation = Automatic Box/Charge
I downloaded the app and activated an account just to browse the boxes. I decided I wasn't interested and canceled the subscription within 30 minutes. To my great surprise, I received a box today. I checked and I was charged for the box. I called customer service twice and was told that my cancellation date missed the cutoff date for the box. I could not possibly have met the cutoff date, since I didn't activate and cancel until after it.
TLDR; Activation of account resulted in automatic charge. Don’t download the app to browse boxes like I did.
TLDR; Activation of account resulted in automatic charge. Don’t download the app to browse boxes like I did.
Show more
Scummy
Very frustrating trying to cancel they use misleading graphic design to they to trick you into clicking the wrong button, very scummy
The food is good but not worth it
Company advertises helping you save money. I spend WAY more on boxes than I do when I just order groceries and meal prep on my own. The company feeds off of miscommunication and misconceptions. They offer “free boxes” but spread it out over several boxes and the deal expires soon if you have to skip a week for any reason. Redeemed “free breakfast for life” just to be told the breakfast was sold out. Gave someone a referral code, they signed up, now Hello Fresh is telling me that doesnt count towards me earning rewards. “You only need salt, pepper and olive oil” but half the recipes require butter.
Show more
Stole from my family
The game is: you put your card in and they start charging you weekly no matter what. It doesn’t matter if you didn’t hit “order”, and it doesn’t matter how much you call and chat with them (always a call center where communication is difficult, they can’t find this extra charge or that one, and their resolution team, always a random guy posed as “Art”) you won’t get any money back. They stole $260 from us and we never ordered anything to begin with. Don’t bother calling or chatting with their customer service, to get you frustrated and wasting time is the point of their game. You must go through your bank and dispute. Hope this helps someone make the choice not to bother with them.
Show more
Great program
I have been using Hello Fresh for years and enjoy the options
