Curious Customer-Potentially
Will you / or do you offer small portions that are not necessary to be reheat-in? What are cold food go to snacks / meals? Thank you for your service 💗
Can’t get it right
HF can not get it right as far as making sure the recipe cards are with the order. And the ingredients Also extra ingredients which is nice. I’m cooking for 3 with enough ingredients for 4. Nice to split into smaller portions for lighter eaters. Or lunch the next day.
1 star – Extremely disappointing customer service
I’ve been on and off with HelloFresh for years, but after this experience I absolutely will not be returning.
I cancelled my subscription 4 days before going on holiday, but apparently HelloFresh requires 5 days’ notice. I called them 2 days before the delivery to explain that I was away and had cancelled, but because I had apparently missed the cut-off by just a few hours, they refused to stop the box.
£70 was taken from my account for a box I hadn’t chosen or wanted. I was hoping HelloFresh would show a bit of goodwill given the circumstances, but instead I had to contact them to try to resolve it. I was offered goodwill gestures totalling £34, but I have not received that refund yet. This still leaves me paying for a box that I had tried to cancel before it was delivered.
My friend was looking after my dog while I was away and received the box. When she opened it, it was missing fish, meat, tomatoes, onions and peppers. She contacted HelloFresh again and was offered compensation for the missing ingredients, but I have not received that refund yet either.
What makes the whole situation even more frustrating is that because I had cancelled, I hadn’t selected the recipes. HelloFresh simply sent whatever meals they decided to send, and not one of them was something that I, my family or even my friend would have chosen or wanted to eat.
If you’re going to send a box that the customer hasn’t selected, you’d think you might at least send some of your more popular meals. Instead, it honestly felt like I’d been sent a box of meals they had left over simply because I’d missed the cancellation deadline by a few hours.
After being a customer on and off for years, I’m genuinely shocked at how this was handled. It’s not really about the money — it’s the lack of flexibility, goodwill and customer service.
I’m going back to Gousto, and HelloFresh could learn a LOT from them when it comes to looking after their customers.
Needless to say, I won’t be returning.
I cancelled my subscription 4 days before going on holiday, but apparently HelloFresh requires 5 days’ notice. I called them 2 days before the delivery to explain that I was away and had cancelled, but because I had apparently missed the cut-off by just a few hours, they refused to stop the box.
£70 was taken from my account for a box I hadn’t chosen or wanted. I was hoping HelloFresh would show a bit of goodwill given the circumstances, but instead I had to contact them to try to resolve it. I was offered goodwill gestures totalling £34, but I have not received that refund yet. This still leaves me paying for a box that I had tried to cancel before it was delivered.
My friend was looking after my dog while I was away and received the box. When she opened it, it was missing fish, meat, tomatoes, onions and peppers. She contacted HelloFresh again and was offered compensation for the missing ingredients, but I have not received that refund yet either.
What makes the whole situation even more frustrating is that because I had cancelled, I hadn’t selected the recipes. HelloFresh simply sent whatever meals they decided to send, and not one of them was something that I, my family or even my friend would have chosen or wanted to eat.
If you’re going to send a box that the customer hasn’t selected, you’d think you might at least send some of your more popular meals. Instead, it honestly felt like I’d been sent a box of meals they had left over simply because I’d missed the cancellation deadline by a few hours.
After being a customer on and off for years, I’m genuinely shocked at how this was handled. It’s not really about the money — it’s the lack of flexibility, goodwill and customer service.
I’m going back to Gousto, and HelloFresh could learn a LOT from them when it comes to looking after their customers.
Needless to say, I won’t be returning.
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Scammers
The checks say the same amount, but they withdraw twice as much from the bank without any explanation. No one decides or cancels anything.
I wouldn’t recommend buying any subscriptions.
The order was for $60, but for some unknown reason they started charging over $100, and nobody is explaining anything. Even though the shopping basket still shows $60.
A complete scam
A complete scam
