stopped working
App randomly stopped working. All error messages are in Chinese. Could not troubleshoot even if I wanted to. Can’t access device, can’t log in, can’t create a new account. Did I mention the error messages are in Chinese????
App suddenly stopped working
App and automatic feeder worked great for 2 months until today. It didn’t go off this morning (which of course I didn’t realize) and when I went to check this evening it just keeps saying it can’t connect. It won’t even let me forget the device to try to re add it! Luckily I’m in town but I don’t know what I’d do if I was out of town, which is one of the main reasons I got an automatic feeder. Trying to uninstall and reinstall and if that doesn’t work I guess I’m going to return and go with another, more reliable company. Very disappointed!!!!!!!!
UPDATE:
I uninstalled the app and reinstalled it, and it seems to be working now. The feeder did dispense, but just didn’t show it on my phone. I had to basically start over from scratch, reconnect the device and set up my feeding schedule and call again. Extremely frustrating experience.
EDIT to 3 stars
UPDATE:
I uninstalled the app and reinstalled it, and it seems to be working now. The feeder did dispense, but just didn’t show it on my phone. I had to basically start over from scratch, reconnect the device and set up my feeding schedule and call again. Extremely frustrating experience.
EDIT to 3 stars
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Unable to Register Account or Login
Even though I follow all the instructions, it says my password doesn’t contain an uppercase letter and number, even though it does.
Buy any other device
The app will log you out and not give you any notification, feeder won’t work if you’re not logged in. I came home from a trip and my cats hadn’t eaten since god knows how long.
Simple app
The interface is clean and intuitive, making setup and daily management a breeze. I love the real‑time feeding logs, remote control, and notifications – even when offline, the feeder reliably sticks to the schedule. The RFID feeder effectively prevents food theft, and the app makes scheduled feedings incredibly simple, allowing me to track each cat's exact mealtimes. Highly recommended!
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