stopped working
App randomly stopped working. All error messages are in Chinese. Could not troubleshoot even if I wanted to. Can’t access device, can’t log in, can’t create a new account. Did I mention the error messages are in Chinese????
App suddenly stopped working
App and automatic feeder worked great for 2 months until today. It didn’t go off this morning (which of course I didn’t realize) and when I went to check this evening it just keeps saying it can’t connect. It won’t even let me forget the device to try to re add it! Luckily I’m in town but I don’t know what I’d do if I was out of town, which is one of the main reasons I got an automatic feeder. Trying to uninstall and reinstall and if that doesn’t work I guess I’m going to return and go with another, more reliable company. Very disappointed!!!!!!!!
UPDATE:
I uninstalled the app and reinstalled it, and it seems to be working now. The feeder did dispense, but just didn’t show it on my phone. I had to basically start over from scratch, reconnect the device and set up my feeding schedule and call again. Extremely frustrating experience.
EDIT to 3 stars
UPDATE:
I uninstalled the app and reinstalled it, and it seems to be working now. The feeder did dispense, but just didn’t show it on my phone. I had to basically start over from scratch, reconnect the device and set up my feeding schedule and call again. Extremely frustrating experience.
EDIT to 3 stars
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Unable to Register Account or Login
Even though I follow all the instructions, it says my password doesn’t contain an uppercase letter and number, even though it does.
Buy any other device
The app will log you out and not give you any notification, feeder won’t work if you’re not logged in. I came home from a trip and my cats hadn’t eaten since god knows how long.
Simple app
The interface is clean and intuitive, making setup and daily management a breeze. I love the real‑time feeding logs, remote control, and notifications – even when offline, the feeder reliably sticks to the schedule. The RFID feeder effectively prevents food theft, and the app makes scheduled feedings incredibly simple, allowing me to track each cat's exact mealtimes. Highly recommended!
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Simple app. Great product.
After using other auto feeders with various issues, I moved over to this brand. It’s far better than the others, and I love that the app isn’t trying to sell me some subscription. It works well, loads quickly, and looks clean. That’s all I want.
I love this feeder
I got this automatic feeder to make things simpler for my cat sitter while I was on vacation and it works great! I have never had an issue with the dispenser or the app! I also love that it can add a meal call for the cats too
Doesn’t allow registration or shared login across devices
First off, it won’t let me log into the app from a second phone. It tells me the account does not exist. It clearly exists because I can login on the device/app that the account was created on. so then I decided to create a new registration under a different email address on the second device and it tells me the email is not correct. It is absolutely a correct email address. So this seems useless and if it doesn’t work soon, I’m returning it.
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Tricky but I figured it out
Eventually figured out how to get it to connect
WiFi Won’t Work
Fine, I have a 2.4Ghz network for devices.
But this stupid device takes the cake. It only accepts 5 character passwords. 7 bytes. Seriously.
In the day and age where everything is getting hacked I am supposed to change my password to 5 characters because one of 30 devices was implemented by engineers who are still learning.
Sending this back.
Update: developer response was to update to the latest iOS (way ahead of these clowns) or try an Android device. Seriously? None of my other 30 devices had this problem.
But this stupid device takes the cake. It only accepts 5 character passwords. 7 bytes. Seriously.
In the day and age where everything is getting hacked I am supposed to change my password to 5 characters because one of 30 devices was implemented by engineers who are still learning.
Sending this back.
Update: developer response was to update to the latest iOS (way ahead of these clowns) or try an Android device. Seriously? None of my other 30 devices had this problem.
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Response from developer
Thank you for your feedback, and we apologize for the inconvenience. The 5‑character password limit may be related to a short Bluetooth MTU on some iOS devices — the encrypted Wi‑Fi information (including Wi-Fi name-SSID, password, etc.) can exceed the system's allowed length. We'll optimize the Bluetooth transfer in future updates. As a workaround, please try shortening the Wi-Fi name, upgrading your iOS version to set up the device and see if the issue persists.
WiFi Won’t Work
Fine, I have a 2.4Ghz network for devices.
But this stupid device takes the cake. It only accepts 5 character passwords. 7 bytes. Seriously.
In the day and age where everything is getting hacked I am supposed to change my password to 5 characters because one of 30 devices was implemented by engineers who are still learning.
Sending this back.
But this stupid device takes the cake. It only accepts 5 character passwords. 7 bytes. Seriously.
In the day and age where everything is getting hacked I am supposed to change my password to 5 characters because one of 30 devices was implemented by engineers who are still learning.
Sending this back.
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No notications
There needs to be a notification when feed has been distributed. I don’t want to have to check your app daily to make sure my pets are fed.
Pointless!!!!!
It won’t even connect the device so how the hell are we supposed to program it! What a complete scam! If you bought a product from these scam artists return it before your return window closes. I wouldn’t trust this trash ap to feed my babies. F this. And f them.
Pet feeders
I recently purchased pet feeders and attempted to create an account. But no verification code was ever sent to my email, even after multiple tries. So I can’t even setup the feeders. I will most likely return the product and find something else that works properly.
Response from developer
Thank you for reaching out. We're sorry to hear you're having trouble receiving the verification code. This can sometimes happen due to email filters, full inbox, or typos in the email address. You can try: • Checking your spam/junk folder • Using a different email address to register • Contacting us directly at support@honeyguardian.com for immediate assistance We’d be happy to help you complete the setup—please let us know if you’d like us to manually verify your account.
Doesn’t work
Will have to throw away the machine since i can’t even log in. I should have checked to see if it was Chinese junk before buying
No way to log in
This app doesn’t let me register to start using their product
Works perfectly
Took some time to figure out the setup but once set it has been working perfectly every day for the past 5 months.
Happy but daily low food warnings
I like my current feeder a lot more than my last one but every day I get a low food warning for at least one of the feedings. It’s pretty annoying and now I don’t know if it’s actually low on food.
Tutto Ok…
Dopo qualche giorno di inattività lati server fortunatamente ha ripreso a funzionare
Correttamente.
Correttamente.
App not working
Not only does the app constantly make me have to log back in… now I can’t log in at all and the message I get is all in Chinese characters so I don’t even know what the issue is.
Response from developer
Dear Customer, We apologize for the inconvenience. A few days ago, due to busy servers, there were issues with inaccessibility or delayed replies, which can have some impact especially when users are using the settings during peak hours. We are gradually optimising the service algorithm and system performance to resolve such issues.
