HGsmart User Reviews

HGsmart
HGsmart
Shenzhen Tahao Technology Co., Ltd.

Customer Experience

Positive experience17.1% of reviews
Neutral9.8% of reviews
Negative experience73.2% of reviews

~ Based on 41 written reviews from the US App Store.

Is HGsmart Safe?

Not enough ratings yet to assess HGsmart.

Is HGsmart Legit?

HGsmart appears legitimate, with a few gaps. AppsHunter Legitimacy Score for HGsmart is 68/100.

Based on 68 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

WiFi Won’t Work

Fine, I have a 2.4Ghz network for devices.

But this stupid device takes the cake. It only accepts 5 character passwords. 7 bytes. Seriously.

In the day and age where everything is getting hacked I am supposed to change my password to 5 characters because one of 30 devices was implemented by engineers who are still learning.

Sending this back.

Update: developer response was to update to the latest iOS (way ahead of these clowns) or try an Android device. Seriously? None of my other 30 devices had this problem.
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Response from developer

Thank you for your feedback, and we apologize for the inconvenience. The 5‑character password limit may be related to a short Bluetooth MTU on some iOS devices — the encrypted Wi‑Fi information (including Wi-Fi name-SSID, password, etc.) can exceed the system's allowed length. We'll optimize the Bluetooth transfer in future updates. As a workaround, please try shortening the Wi-Fi name, upgrading your iOS version to set up the device and see if the issue persists.

WiFi Won’t Work

Fine, I have a 2.4Ghz network for devices.

But this stupid device takes the cake. It only accepts 5 character passwords. 7 bytes. Seriously.

In the day and age where everything is getting hacked I am supposed to change my password to 5 characters because one of 30 devices was implemented by engineers who are still learning.

Sending this back.
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No notications

There needs to be a notification when feed has been distributed. I don’t want to have to check your app daily to make sure my pets are fed.

Pointless!!!!!

It won’t even connect the device so how the hell are we supposed to program it! What a complete scam! If you bought a product from these scam artists return it before your return window closes. I wouldn’t trust this trash ap to feed my babies. F this. And f them.

Pet feeders

I recently purchased pet feeders and attempted to create an account. But no verification code was ever sent to my email, even after multiple tries. So I can’t even setup the feeders. I will most likely return the product and find something else that works properly.

Response from developer

Thank you for reaching out. We're sorry to hear you're having trouble receiving the verification code. This can sometimes happen due to email filters, full inbox, or typos in the email address. You can try: • Checking your spam/junk folder • Using a different email address to register • Contacting us directly at support@honeyguardian.com for immediate assistance We’d be happy to help you complete the setup—please let us know if you’d like us to manually verify your account.

Doesn’t work

Will have to throw away the machine since i can’t even log in. I should have checked to see if it was Chinese junk before buying

No way to log in

This app doesn’t let me register to start using their product

Works perfectly

Took some time to figure out the setup but once set it has been working perfectly every day for the past 5 months.

Happy but daily low food warnings

I like my current feeder a lot more than my last one but every day I get a low food warning for at least one of the feedings. It’s pretty annoying and now I don’t know if it’s actually low on food.

Tutto Ok…

Dopo qualche giorno di inattività lati server fortunatamente ha ripreso a funzionare
Correttamente.

App not working

Not only does the app constantly make me have to log back in… now I can’t log in at all and the message I get is all in Chinese characters so I don’t even know what the issue is.

Response from developer

Dear Customer, We apologize for the inconvenience. A few days ago, due to busy servers, there were issues with inaccessibility or delayed replies, which can have some impact especially when users are using the settings during peak hours. We are gradually optimising the service algorithm and system performance to resolve such issues.

何もできない

急にアプリで何もできなくなり給餌できなくなりました。我家の猫は私が仕事の間の2回のご飯を食べることが出来ません。今すぐにどうにかしてください。

Pointless App

Well I’ll probably have to throw the whole unit away since the app is the only way to program it, since the app has now completely stopped working and allowing me to log in. The app worked okay before it recently stopped working, but even still it would constantly log me out and I would then miss any updates anyway. Anyone who’s already bought the unit and came here to download the app, sorry about your waste of money.
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Response from developer

Dear Customer, We apologize for the inconvenience. A few days ago, due to busy servers, there were issues with inaccessibility or delayed replies, which can have some impact especially when users are using the settings during peak hours. We are gradually optimising the service algorithm and system performance to resolve such issues.

服務未找到

無法使用

服务未找到と表示されログインできない

服务未找到と表示されログインできない

Terrible!

The app will not let me log in. I can’t connect to my cat feeder and now all of my screen notifications are all in Chinese!!

Response from developer

Dear Customer, We apologize for the inconvenience. A few days ago, due to busy servers, there were issues with inaccessibility or delayed replies, which can have some impact especially when users are using the settings during peak hours. We are gradually optimising the service algorithm and system performance to resolve such issues.

アプリが動かなくなった

突然動かなくなる。再度設定し直しを試みたところログインもできず。大変不便

Terrible App

4 months in and I literally can’t even log in anymore this app is so broken. Just says “the service was not found” in Chinese when I try. Makes the automatic cat feeder a literal useless piece of garbage. Fix your app

Response from developer

Dear Customer, We apologize for the inconvenience. A few days ago, due to busy servers, there were issues with inaccessibility or delayed replies, which can have some impact especially when users are using the settings during peak hours. We are gradually optimising the service algorithm and system performance to resolve such issues.

Not supporting

Can no longer login after buying this , waste of money and service isn’t supported.

Useless

Login fails with a Chinese error message, so does password reset.