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Hilton Grand Vacations

Hilton Grand Vacations

by Hilton Grand Vacations Company, LLC

26K ratings
233 reviews
🌟 Lifestyle
✈️ Travel
Free

Details

  • Released
  • Updated
  • July 19, 2013
  • March 23, 2026

Features

Developer

Hilton Grand Vacations Company, LLC
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About

Access your vacation details, resort information, and manage reservations. Connect with other members, provide feedback, and receive important updates directly to your phone.

✓View trip details and on-property activities
✓Provide guest feedback
✓Receive push notifications
✓Mobile booking engine
✓Chat with resort front desk
✓Online member community
✓Manage reservations and membership
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What users say

Summarized from real user reviews of Hilton Grand Vacations. Based on 26K reviews and a 4.7/5 average, it highlights the 3 positives and 5 negatives reviewers mention most about this Travel app.

Positive things

  • 🚀Quick and easy booking
  • 💡Useful app features
  • 👍User-friendly experience

Negative things

  • 🐛Frequent app crashes
  • 🔍Limited information and photos
  • ⏱️Slow loading times
  • 🤔Confusing booking process
  • 🤖Unreliable app functionality
See all reviews

What's New in Hilton Grand Vacations

4.0.3

March 23, 2026

We're always working behind the scenes to give you the best experience in the HGV mobile app. This release introduces mobile functionally for Members of Extraordinary Escapes and The Club.

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User reviews

Most RecentHighest RatedLowest Rated

Reservation

It was very easy to make the reservation to The Quin in New York.
MaehayMaehay

The app is glitchy

The app is slow to respond and can be glitchy at times. I booked a trip and comparing to the website, the points were different in the app vs. online. These are things that have been happening for 4 years since we became owners.
LaqsueLaqsue

Availability

Available resorts are very limited, even months in advance. Definitely not worth the price paid for the membership.
DupedByFrozenScorpionDupedByFrozenScorpion

Lack of Customer Service

I think it is horrible that I can not get a hold of anyone at the office, even after I am told to call if there is an error.
DDD and TDDD and T

Last Minute plans

Finally able to successfully navigate booking on the go great experience !!
NowFaithIsNowFaithIs
See 228 more reviews

User experience

🐞

Reported Bugs

4 issues

Login issues and password reset problems

Bug

Errors when trying to view resort details

Bug

Inconsistent data between app and website

Bug

Inability to complete bookings through app

Bug
✨

Requested Features

5 requests

Availability calendar view

Feature

Improved navigation and search

Feature

Better integration with website

Feature

More resort details and photos

Feature

Smoother login and account management

Feature

FAQ

What does the Hilton Grand Vacations app do?

The app provides HGVClub Members and Vacation Package Holders with direct access to their vacation content and functionality. It serves as a digital travel guide and interactive resort concierge, enhancing the experience before, during, and after a stay.

What are the key features of the app?

Key features include viewing trip details, providing guest feedback, receiving push notifications, mobile booking, chatting with the front desk, accessing an online member community, and managing reservations and membership details.

Is the Hilton Grand Vacations app free to use?

Yes, the app is free to download and use for eligible Hilton Grand Vacations HGVClub Members and Vacation Package Holders. There are no in-app purchases or advertisements mentioned.

Who can access the Hilton Grand Vacations app?

Access to the app is restricted to Hilton Grand Vacations HGVClub Members, Hilton Grand Vacations Package Holders, and Hilton employees. You will need to sign in with credentials created on the HGVClub Member Website or Vacation Package Holder Site.

How can I use the app to book a vacation?

HGVClub Members can use the mobile-friendly booking engine to search for vacations. You can specify exact dates, indicate flexible dates, or view availability during the Open Season rental window.