Better than nonexistent
This was first time I used the mobile app to book a reservation. Not as user friendly as AirBnB or Booking app but I was glad that it worked. Areas to improve: navigation and caching of user’s previous choices.
Fonts and notes field
I like the new features for the upcoming stays. Please keep in mind that small fonts are not friendly especially when they are not in good contrast. The bottom buttons are hard to see but I have them basically memorized to navigate. I want to be able to add notes to front desk about my late arrival but there’s no such field. I have to waste time to call them.
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Clunky
The app is very clunky. The main Otis that the booking button on the final page is so far down that it does not work well in the iPhone
Reservation
It was very easy to make the reservation to The Quin in New York.
The app is glitchy
The app is slow to respond and can be glitchy at times. I booked a trip and comparing to the website, the points were different in the app vs. online. These are things that have been happening for 4 years since we became owners.
