Reservation
It was very easy to make the reservation to The Quin in New York.
The app is glitchy
The app is slow to respond and can be glitchy at times. I booked a trip and comparing to the website, the points were different in the app vs. online. These are things that have been happening for 4 years since we became owners.
Availability
Available resorts are very limited, even months in advance. Definitely not worth the price paid for the membership.
Lack of Customer Service
I think it is horrible that I can not get a hold of anyone at the office, even after I am told to call if there is an error.
Last Minute plans
Finally able to successfully navigate booking on the go great experience !!
Better than website (slightly)
Faster and easier to use than their abysmal website. However could do with more ability to search flexibly rather than have to keep restarting search with different parameters
Clunky
App is clunky and cumbersome. Kept stalling out while trying to book a room. Also seems to completely reset when I go back, and wish there was a way to filter out Great Wolf Lodges as not interested in staying at those resorts.
Email to get code for computer access poor
I tried to make a reservation on my computer but there was a huge delay in getting the confirmation code and then it didn’t accept the code probably because of the stupid 5 minute rule. Three times and unsuccessful. Had more success with phone app which is unusual.
予約アプリ使いにくい
予約アプリは使いにくいし、自分で予約するのに81ドルもとるなんて酷すぎる
Easy booking
Got a great deal for the first time. Love how easy it is to book
The worst app
I don’t know how this app has the ratings that it does but it is absolutely useless. You have hundreds of thousands of people that use this app and paying gobs of money and you cannot even get it to work if your life depended on it.
Could use some re-thinking
You can complete a reservation here but the user experience needs a lot of work. Not as seamless as the website.
Good App
The app is useful for gathering information. Some think it’s not reliable, but I haven’t had much problem with it!
App lacks features and functionality
The app sucks, please fix its functionality.
Normally works well but doesn’t since last update.
It would be great if you guys can fix this.
Horrible Connectivity
Takes multiple clicks to finally register. Extremely frustrating.
App is so confusing
We are new members and really want to book but it’s about impossible to use this app. I call and complain and I get told to call and book through a person. You can’t view photos because it doesn’t even let you click it. Not happy when we are spending so much money on this.
Difficult to find open dates
HGV could provide a calendar with the rooms available for each day of the month. It would provide easier booking and also what rooms are available
Can not log in
I have tried for five days to log into this website. EVERY SINGLE TIME I complete the process and try to open the app it tells me it does not recognize me and to try again. Then it locks me out. This means I have five days (and counting) of being unable to make any reservations. This is not what I expect from this company!
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Poor app
Can't apply guest reservation allowance
