HMRC User Reviews

Customer Experience

Positive experience47.5% of reviews
Neutral4.7% of reviews
Negative experience47.8% of reviews

~ Based on 828 written reviews from the US App Store.

What users say

Is HMRC Safe?

HMRC appears safe based on user ratings. AppsHunter Safety Score for HMRC is 95/100.

This assessment is based on 576 user ratings, with an App Store average of 4.8/5.

Safety Analysis

95.0% of ratings point to a safe experience
1.7% of ratings suggest some concerns
3.3% of ratings point to a risky experience

~ Based on 576 App Store ratings for HMRC.

Is HMRC Legit?

HMRC appears legitimate, with a few gaps. AppsHunter Legitimacy Score for HMRC is 78/100.

Based on 78 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Self assessment

Very easy and simple payment

Can’t even access it

I’m trying to sign in for the first time. After connecting through my email, it asks to create a pin and no meter what i put in, it says “There’s is a problem with the service. Try again later”. Tried later a couple times, still not working.

I am deleting this app, every update causes sign in issues

I’m giving up with this app, you are forced to update it and then sign in and Face ID don’t work. Same on iPad and iPhone.

MR Evans

The HMRC are robbing the British taxpayers

Very poor

Impossible to check or correct anything. Years of history missing or inaccurate. No way to contact or engage with HMRC. Just an over-elaborate payment system.

Opinion

Disgusting complicated set of apps

Easy Tax Stuff

It takes less time

Sign in doesn’t work

According to the blurb you can sign in with Face ID, well you can’t the app seems to have reset itself and now I can’t access it with Face ID despite me doing it and getting the tick, nothing then happens. Very frustrating.

More Difficult Than It Should Be

This process was really hard! I was going round in circles trying to get the correct Govt Gateway User ID & password to take me to the next stage. There should have been password prompts. I was getting anxious I would use up my 5 attempts & get locked out. Each time I try & log in there’s a problem. Then it said I was using a different browser. That’s news to me! The process needs to be simpler, I know it needs to be secure but this is very frustrating & offputting to the user.
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Fast payment

Quick way to pay tax

Not fit for purpose

The merry go round of apps round and round in circles I’m sure it’s made difficult so you just give up before you end up topping yourself so thy can fine you as a revenue stream
All I want to do is know what the money owed is for no explanation owning the money is not an issue but what’s it for !!! I give up now where’s the rope
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Payment

Sometimes payments will not go through. Have to try several times.

Bank payments

Tried for 3 days before the bank payment would work

Updates and constant resets

Not a good app - every update requires me to re-login and reset pin then re-enable Face ID. Does not give any notification if payment is overdue and you might end up getting fined because of this.

Accessibility

Very easy to use. The response from HMRC was timely.

I don’t understand this self assessment

So confused. I can’t understand why I owe £550 more than on my return. That means you want £300 per month. I get £1500 from pensions. How am I supposed to live?

Easy way to check my pay and tax details

Great app. It makes it so easy to access all my tax information in one place and lets me track exactly how much I earn every month. Highly recommend!

poor app

sort it out guys, constantly asking for pin update each time you login, you then switch on face id only to be confronted with login details required every subsequent login

Paying Tax bill

Very easy to use, the best process I’ve come across for HMRC payments!
Very simple and straightforward!

They take all my money

They take all my money