HMRC User Reviews

Customer Experience

Positive experience47.5% of reviews
Neutral4.8% of reviews
Negative experience47.7% of reviews

~ Based on 795 written reviews from the US App Store.

What users say

Is HMRC Safe?

HMRC appears safe based on user ratings. AppsHunter Safety Score for HMRC is 95/100.

This assessment is based on 576 user ratings, with an App Store average of 4.8/5.

Safety Analysis

95.0% of ratings point to a safe experience
1.7% of ratings suggest some concerns
3.3% of ratings point to a risky experience

~ Based on 576 App Store ratings for HMRC.

Is HMRC Legit?

HMRC appears legitimate, with a few gaps. AppsHunter Legitimacy Score for HMRC is 78/100.

Based on 78 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Shocking late notification

Absolutely appalled by this app and the website. I regularly keep an eye on my account and the first I knew of an adjustment payment for FY24/25 was when I received a letter stating the charge was overview. Up until that point when I logged in it told me I paid the right amount of tax. Not only did I have to pay the adjustment I also had to pay interest on a debt I did not know I had. Words do not sufficiently describe how angry I am with this and with HMRC. Disgusting.
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Won’t show latest work payments

For some reason, my HMRC app hasn’t shown me my most recent taxable income for this month and it normally shows me a few days before my payday.

I don’t know if there is a bug within the app or not.

Paying Tax

The app made this so simple …

Payment on account

I believe I have to make a payment on account by 31 Jul. I have a value for what I owe. If I check the app it says I owe nothing. So why the difference.

MR

Fantastic way

Allterraintone

We don’t like giving them money but I’ve always found them very helpful and the payment system through HMRC app couldn’t be simpler 👍

Getting there…

The facility to make a direct payment of anything owed via one’s bank useful except it didn’t initially work for one of my Banks but it did when I used another.

язык

Будет очень хорошо если иностранных граждан и добавите свою программу русский язык

Review

It feels safe making large deposits through the app.

They give me tax figure then say I underpaid.

There is something wrong with self assessment. The last 2 years HMRC have told me what I owe them. I pay it as requested then twice say I underpaid incurring a fine. This not right!!

Thieves

Still robbing the poor and feeding the rich

Excellent!!

Use to straggle in making this payment but this time it was easy.

Worth a download

Really easy to check on and pay your self assessment payments.

The best

To save

Not fit for purpose

Tried to claim a refund through the website but won’t let you. Was advised the app is quicker and better, however the app just links you back to the website for a refund which tells you it can’t be done again. I suspect this level of difficulty when attempting a refund is deliberate.

Paying SE tax

Oh my goodness, this was so easy peasy lemon squeezy

Mandy

Quick, easy and efficient service

Paying via App

Payment was really quick and simple via the HMRC App

Easy to use, clear instructions

I use the HMRC app to pay my tax bill and I always find it clear to understand and easy to use.

Makes tax easy

Since having the app I can do many things from my mobile on the go.