HMRC User Reviews

Customer Experience

Positive experience47.5% of reviews
Neutral4.9% of reviews
Negative experience47.6% of reviews

~ Based on 870 written reviews from the US App Store.

What users say

Is HMRC Safe?

HMRC appears safe based on user ratings. AppsHunter Safety Score for HMRC is 95/100.

This assessment is based on 600 user ratings, with an App Store average of 4.8/5.

Safety Analysis

95.2% of ratings point to a safe experience
1.7% of ratings suggest some concerns
3.2% of ratings point to a risky experience

~ Based on 600 App Store ratings for HMRC.

Is HMRC Legit?

HMRC appears to be a legitimate app. AppsHunter Legitimacy Score for HMRC is 88/100.

Based on 88 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Dreadful

Absolutely dreadful application. Unable to login as keep saying this account is unable to show tax details please login with this other account which is the same account that I’m trying to login with what the hell is going on.

TAXMAN

Not a bad app easy to use I like the app but don’t paying Lol

Payment

It’s the first time I’ve used the HMRC App and I found it very straightforward to use.

Excellent Service

This really helps to keep on top of my earnings and is easy to use.

Great Portal

Use portal regularly.

Bare bones app , links takes you to the website

Most of the links takes you to the webpage outside the app, so no point to have an app when all info it’s on the website

Infuriatingly Bad

This app is every bit as bad as you would expect something from this dysfunctional organisation to be. Despite it being set up in Settings TouchID NEVER works on my iPad and I always end up having to enter the PIN code. If I’m silly enough to log out when I next try to login it’s never easy and it’s always a pain. Most of the PAYE information is just the normal web pages that are accessed within the app but don’t interact very well with app functionality and you usually end up with page errors so you have to go back to the Home page and start again. The whole app is riddled with bugs and each release is clearly not subject to any meaningful testing. Overall taxpayers get an appalling service from HMRC and this app is symbolic of their misuse of public funds.
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Great App

Easy to use. Great display and layout.

Excellent

This app has made things easier for me

A fantastic service however

I owed HMRC money however this is after they had overpaid me a refund. I had actually spotted this I owed tax months ago and had updated my SA100 (I have a copy). It’s a pity it takes so long to deal with SA100 updates. In any case no harm and no foul. HMRC does a great job and are really easy to deal with.
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Apps not working

Not sure if I’m the only one but I’ve been unable to create an account as I get to where it says to add a code but when I do I get (there is a problem with the server please try again later) and I’ve been trying it again and again but nothing please fix this issue

Tax

Already set up my direct debit to pay the tax and clear the balance but still you charge me this amount with interest and I don’t know why

Good service

Awesome plan

Why are there no notifications?

It’s crazy that HMRC can charge interest on amounts it says are due as a result of payments on account not being large enough WITHOUT TELLING THE TAXPAYER THAT.

Great app

Fantastic site. One of the best apps on my phone. Easy to use, easy to navigate. I recommend this to everyone.

Email correspondence

Please send payment requests via email. Do not just send post, since I do not always get this on time!

Paying Tax

The main problem with paying hmrc was that it took a long time to wade through the payment system and set up a payment usually after the chasing letter had been sitting around in the postal system for days. This process is so much more straightforward. It will even let me

It’s good.

I don’t like the amount I pay. But how I pay is easy peasy.

The app

Easy to use, very fast, love the way it links to the bank account

Easy

Easy to use