HMRC Reviews: Is It Legit?

Customer Experience

Positive experience48.4% of reviews
Neutral4.8% of reviews
Negative experience46.9% of reviews

~ Based on 905 written reviews from the US App Store.

What users say about HMRC

Is HMRC Safe?

HMRC appears safe based on user ratings. AppsHunter Safety Score for HMRC is 95/100.

This assessment is based on 608 user ratings, with an App Store average of 4.8/5.

Safety Analysis

95.2% of ratings point to a safe experience
1.6% of ratings suggest some concerns
3.1% of ratings point to a risky experience

~ Based on 607 App Store ratings for HMRC.

Is HMRC Legit?

HMRC appears to be a legitimate app. AppsHunter Legitimacy Score for HMRC is 88/100.

Based on 88 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Excellent app

Have found the app to be easy to use and helpful when looking up employment details.

Payments and check all documents

Very simple , and easy to operate.

Time waiting hang up call

Orrible Hmrc absolutely orrible , after I been waiting 30 minutes they answered and they hang up after orible

Carl

Honestly, I’ve always found HMRC and their respective staff extremely helpful, efficient and friendly.
Fair too in terms of ensuring you pay what you owe and if they owe you after one of their checks, refunds occur swiftly.
The App is excellent too.

Unable to use Face ID

Tried umpteen times to activate Face ID access to this app instead of laboriously tapping in Gateway details. Face ID ON in the app but it’s not listed as a Face ID app within my iphone. Logged in/out of app numerous times and restarted phone loads. Nope- computer says no to Face ID. May as well just use the website.
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Under payment PAYE

I still cannot understand how you owe tax on PAYE and when you get the bill it is a shock, but payments if you have the money is easy online, but no one takes consideration into fact that you are on a pension and you have the pressure to get this paid

Great all-round app

Not for submitting tax returns, however this app provides all the information I need to keep up to date and see past records of my tax affairs. Once installed it is easy to use, for everything including payment of tax, on your return has been completed on your computer. Lots of helpful articles and help can be accessed as well. Highly recommended.
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Simple

Very easy to use.

Very handy

This is by far the best HMRC app available on iOS. With it you can pay lots of (tax) money or be paid money (refunded). It’s full of near impossible puzzles, both codes and equations. But there are very helpful crib sheets. For anyone not wanting to avoid UK tax this app is a must have!

Easy access

Very good improvement to pay and manage

Easy system

Fast & efficient. I found the whole process fairly easy to complete and once complete and agreed even easier to pay. Only one issue, when using my phone, was once you press’Submit’ you automatically think that’s it! It’s not you have sign back in for it to go through! I found this very odd particularly as there was no warning to do such a thing.
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Tax Code

HMRC keeps fiddling with my tax code

Change email

Tried to change my email address and couldn’t get it to work. Can how now no longer access any letters online

Technically…

The app works just fine , although the remediation of underlying self-assessment balances leaves an outstanding amount due to cross-border transactions whereby the tax basis should be a different country. Incurring penalties for late filings whilst working outside of the UK. Simply leaving the self-assessment and VAT components as active. Penalties far outstrip the vat/sales tax driven receipts, from the same period. As an individual your funnelled into sending letters of appeal it becomes a merry go round. And no matter how clear a case is made , it’s futile. But technically the app is efficient and most HMRC aspects … cross border dynamics online/offline. Can be quite the challenge at times.
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Tax payment

Excellent, efficient and safe service, thank you.

Jignesh

Great app. Thank you

App is great but…

HMRC are a bunch of see you next Tuesdays

Annoying

1/ Face ID doesn’t work
2/ pin is just numbers - show letters like on a phone number pad
3/ stop sending me emails and messages about something I can’t see for another for 4 days

Isaac Akhazemea

I am enjoying the use of the "HMRC" App. It's very very convenient and helpful.

Good App

Convenient. User friendly , easily understand tax etc