It’s gotten worse
It used to be completely perfect a year ago, but as time has gone on it’s gotten worse and worse. These days it gives internet connection maybe 85% of the time. I’ve asked support for help on at-least 10 occasions, but nobody has been able to give solutions.
Used it in Ireland
There were some spots that were out there in Ireland; yet hola fly provided coverage with no problem! Thank you!
Not that great
Usually use my Telstra international roaming but it wasn’t available in Iceland. Holafly worked well in that country so I decided to get it again for northern Italy. Totally useless here, ended up deleting the sim and going back to my usual international roaming.
*UPDATE*
Holafly contacted me straight away and help resolve issue. Ended up getting a full refund plus a discount offer for next time I need a travel sim. Refreshing to know a company backs up their product with great service.
*UPDATE*
Holafly contacted me straight away and help resolve issue. Ended up getting a full refund plus a discount offer for next time I need a travel sim. Refreshing to know a company backs up their product with great service.
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Brilluant eSim
Used it for the first time in the USA and it worked a treat!
Poor service, rude customer service
Worst eSIM, if only I could post the chat from their customer service
Better then Simify
No issues downloading this sim and using data in multiple countries.
I started using Simify and had issues connecting to the Internet in China which left me going crazy thank God for Holafly.
I started using Simify and had issues connecting to the Internet in China which left me going crazy thank God for Holafly.
Sometimes good but had horrid experience not being able to complete purchase
Sim works fine but spent 10mins trying to checkout when buying sim due to billing address issue where I complete all data but didn’t let me progress.
If you can buy don’t be put off my this as it’s fiddly but works. (I bought before)
After writing a 3 star review and comments above they contacted me and showed a lot of concern and so I have changed it to 3 stars.
If you can buy don’t be put off my this as it’s fiddly but works. (I bought before)
After writing a 3 star review and comments above they contacted me and showed a lot of concern and so I have changed it to 3 stars.
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Scam and waste of money
This advertised unlimited 5G but throughout Europe in well populated areas like Lisbon Brussels and Switzerland there is abysmally slow speeds even with full bars. I followed all support directions to improve the speed but nothing helped. Their support is also all AI and unhelpful.
For benchmarking a simple text message can take two minutes to send with full service bars and the 5G indicator on. This is not real 5G and you should think twice before trusting Holafly.
Their resolution was to only refund me about 15% for services that they lied about. They acknowledged it could be a speed glitch despite following all of their instructions and still refused to refund.
For benchmarking a simple text message can take two minutes to send with full service bars and the 5G indicator on. This is not real 5G and you should think twice before trusting Holafly.
Their resolution was to only refund me about 15% for services that they lied about. They acknowledged it could be a speed glitch despite following all of their instructions and still refused to refund.
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Não confiem
Cobrança duplicada no cartão de crédito, suporte ineficiente, se recusam a resolver o problema e falam que tenho que ver pelo banco sendo que a cobrança duplicada foi deles! Desonestos, primeira e ultima vez que utilizo
Response from developer
Olá Viajante, O meu nome é Adriane da Holafly. Obrigada por partilhar o seu feedback connosco 💛. Lamentamos saber sobre o problema que teve com a cobrança duplicada e com o suporte prestado. Por favor, partilhe o seu número de pedido através de care.reviews@holafly.com para que possamos analisar o seu caso e ajudá-lo. Cumprimentos, Adriane Harris Customer Care Specialist
Absolutely a must have app
Used in Middle East & France , whoever made this app is a genius, thank you
Great stable connection
Used Holafly eSIM on my holiday and honestly it connected so fast and I had a pretty stable connection for the whole duration of my stay.
Hassle free
I was in Croatia and couldn’t find an eSIM that was working. I tried buying a couple of others but I couldn’t seem to access it as they weren’t sending the email. But with this it was super fast, everything done on the app, I got access straight away. Definitely recommend this and will be using it in the future.
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Internet barely works
I paid more than $60, spent more than 1h with support and the internet is still extremely slow in Lisbon for the Global plan even if the plan just got renewed 2 days ago.
Response from developer
Hello Traveler, I'm Adriane from Holafly. Thank you for sharing your feedback. We understand your concerns regarding the slow connection speed in Lisbon, the support experience, and your recently renewed Global plan. Please contact us at care.reviews@holafly.com with your order details so our team can review your case and assist you further. Best regards, Adriane Harris Customer Care Specialist
Awful and expensive
I went on a trip to Australia hearing good things about this eSIM, I arrived and it didn’t work I contact customer support and it takes 2 hours to fix the eSIM just for the signal to be too weak to even do a google search, proceeded to take another 2 hours to fix the strength issue once that was solved it worked fine for 3 days where I proceeded to stop working and delete itself to where I did not want to sit and talk to customer support for another 4 hours and cancelled the eSIM.
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Honestly kind of a struggle
You will occasionally become stranded from either navigation apps or trying to hail rideshare when using Holafly. That was my experience in Asia. The network isn’t always reliable and in Seoul it really struggled, possibly because SK Telecom throttles. If I were to give advice I’d say you probably still want a backup option because Holafly isn’t realizable enough
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Não recomendo
O app é bom, mas o serviço prestado é ruim!
Voltando aqui para reavaliar.. e confirmar o péssimo funcionamento!
Muito ruim, pelo menos na Ásia (Vietnam, Coreia do Sul). Concorrência funcionou muito melhor!
Confirmei o pessimo serviço últimos dias na América do Norte também!
E fazendo contato, o suporte responde com respostas clichês!!
Esse serviço não resolve!
Voltando aqui para reavaliar.. e confirmar o péssimo funcionamento!
Muito ruim, pelo menos na Ásia (Vietnam, Coreia do Sul). Concorrência funcionou muito melhor!
Confirmei o pessimo serviço últimos dias na América do Norte também!
E fazendo contato, o suporte responde com respostas clichês!!
Esse serviço não resolve!
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Response from developer
Olá Léo, eu sou a Maria, Obrigada por nos contar sobre sua experiência na Ásia e na América do Norte. Sabemos o quanto é fundamental estar conectado para aproveitar cada destino com total tranquilidade. Sentimos muito por não termos alcançado a excelência esperada. Dito isso, seu feedback sobre o suporte é essencial para oferecermos a agilidade e o cuidado que você merece. Por esse motivo, gostaríamos de analisar o ocorrido. Escreva para care.reviews@holafly.com com o número do seu pedido para conversarmos de forma privada. Maria Orjuela - Customer Care
Always a PIA to activate
Been using it the last 4 international trips and Im tired of them, there is always an issue trying to connect.. Cuatomer service also a pain. My daughter is travelling and having issues also..searching for a new company.. Im done with them.
O melhor eSIM do mundo
Praticidade, preço bom, ótima cobertura!
Wouldn’t work in multiple places.
I bought an esim for Europe. I was traveling to Austria and Hungary. Which is under Europe. When I arrived at my connecting location, Copenhagen, I thought okay perfect I’ll set up my eSIM. My layover was about 3 hours. I tried to connect my eSIM the moment I landed. It wouldn’t connect. I was emailing the AI chatbot trying to figure out what was happening. It gave me the run around. Turn my phone off. Clear cache. Restart settings. All the things. Eventually 20 mins before my flight it connects. Stressful. I get to Vienna and thank God it connects. All is well until I take my train to Budapest. When I cross over into Hungary the connection is lost. I chalk it up to being in the countryside. So I leave it. I arrive dead center of Budapest. There is still no connection. I had to figure out how to get to my Airbnb with no connection. Once I have WiFi I start messaging with the chatbot again and it gives me the same advice. Nothing is working. I’m waiting and waiting for it to connect and nothing. I get so frustrated I just buy a different eSIM with Aíralo. Which worked perfectly. I used to standby Holafly. But after that whole debacle I will never recommend Holafly to anyone. Imagine paying for connection in a FOREIGN country and it not coming through on you. The anxiety.
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Tricky to set up
Good once set up but not the easiest process and took me 20 mins due to poor instructions
