Holafly eSIM User Reviews

What users say

Top reviews

Europe

Thomas

Great

I had made a mistake purchasing a flight unintendedly and actually got a full refund, the process was reasonable and flexible,and were extremely kind; it was a pleasant experience and I personally respect and encourage this transparency and generosity so much
I ask greatest to come to holafly and you from whatever means is best is greatest!
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RIP off!

Dont waste you $$$ AFTER purchasing the app THEN says it won’t work on my phone. $30+ and 7 emails back and forth with app support money has YET TO BE REFUNDED

Efectividad

Es la mejor eSIM q puedes tener

Resuelve pero la app proveía mejorarse!

Nunca logré ponerme más de 2 días de servicio! Aunque lo
Intenté! Cuando intenté instalar la app en el celu de mi hijo la clave nunca llegó y no pudimos instalar!

Los datos son un poco lentos pero me resolvió perfecto para usar Google Maps y WhatsApp estando en ITALIA!

Poor signal and data

Purchased in Singapore for 1 day. V slow data. Realised expensive vs others like Bytesim. Wouldn’t recommend.

Absolutely garbage service so far

I’m in London and although it says 5G, it can barely get 2G speeds I’m not even able to make a simple WhatsApp call or look up directions regarding choosing this for my travel. It’s completely screwed me over.

Good sim

This SIM card is very good and useful I really enjoy using it

Trouble with customer support

Unfortunately, support upon arrival was very confusing. It took 45 minutes for them to help me figure out that I needed to turn on data roaming. In the meantime, I have panicked and purchased a second eSIM. When I asked for a refund on the second Easter, they refunded both, although I specifically said only to cancel one and was told only one would cancel , and I was suddenly left without data. The service is otherwise been good, but the help center needs help.
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Throttled on Unlimited

After a few gigs of “Unlimited” usage I was rate limited. It’s not unlimited if you can’t even load a map in a foreign country.

I figured Id be assigned an exit node and phone number in the country I picked, instead Im getting google results in Spanish and don’t have a phone number number. That might be on me. Maybe the app should have confirmed I wanted spanish search results and no phone number.

Buy a sim from a local carrier to your county instead.

2 stars because Im posting this from the sim so it works.
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Auto sub

The app isn’t able to detect your sim and you must ask for help to get the sim to work. You are auto subscribed. Anything made for a trip that auto subscribed is a scam to me. Stick to Asian providers. Europes is now scammy.

Cannot Sign In

Nothing happens. Just triggers login flow then cancels

Doesn’t work

I use “sign in with apple” and they collected all my information but login doesn’t work & nothing works, worthless app

Misleading data plans

Check full conditions on use as they enjoy hiding information behind click boxes and misleading terminology

Great to start with

First time using instead of my normal due to all the great reviews, but when needing to top up was unable to do so, got told to delete the eSIM and start again, paid for two more eSIMs but unable to install, have not got my money back AI keeps saying wrong email, even though I provided copies of the receipts to confirm email, will not use again
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Bad experience

After traveling to Japan and spending 100AUD for a month of unlimited data I’m left disappointed by the slowness of the service. For this price range you could go and get something way better. Greatly disappointed

Not worth it

Honestly not that great. The service seems to be set up in a way so that it connects to the absolute worst service imaginable. So technically it works but data is almost useless. I had purchased it for my wife since her plan doesn’t offer any international roaming. My at&t international service worked great while this service on her much newer phone was just slightly better than useless. We ended up just getting her a local sim so I pretty much just threw money away.

2 stars because it does provide slightly better than useless services.
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Didn’t work

Didn’t work from the moment we landed in Europe. I requested a refund immediately.
I reached out to them again after my trip and they say that they don’t have a rend request.
I would refrain from using this company.

Horrendous

Bought a month long 25gb esim about 2 weeks ago. It stopped working after a week so i got in contact with customer support and all they did was give me a new sim that didnt work over and over. Wasted 3 hours of my evening. Couldnt even give me a refund.

Easy set up easy use for a great price

Used in the USA last year and it was so easy. Buying one for Europe now for my daughter’s school trip. Makes keeping in touch while travelling easy at a great price.