Very poor service
We started Home Chef with high hopes. Unfortunately their Achilles heel is delivery. It might be common sense too. Living in Phoenix where the summers are very hot I would have thought this would be taken into account. They allow ALL DAY to the drivers to deliver the box of food. There is NO DELIVERY WINDOW with this service. The final straw for us was a delivery at 10:40pm. We literally sat around ALL DAY missing a movie we paid for waiting for the delivery.
The box was delivered at 10:40pm and was soaked through and broken open. The ice packs were no longer cold. I sent photos and an opening video to customer service. They didn’t care the food (3 chicken dishes) was probably spoiled and only refunded the delivery charge. Who is going to eat room temperature chicken? Compromised? I believed it was. I didn’t want to get food poisoning.
Another point was the customer service. They didn’t care. They care about money, which is fine, but they should also be capable of recognizing a compromised delivery. They are not capable of recognizing that.
The box was delivered at 10:40pm and was soaked through and broken open. The ice packs were no longer cold. I sent photos and an opening video to customer service. They didn’t care the food (3 chicken dishes) was probably spoiled and only refunded the delivery charge. Who is going to eat room temperature chicken? Compromised? I believed it was. I didn’t want to get food poisoning.
Another point was the customer service. They didn’t care. They care about money, which is fine, but they should also be capable of recognizing a compromised delivery. They are not capable of recognizing that.
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Look at how long the recipe says it will last in fridge
Look on the recipe cards to see how long the ingredients will last in fridge because some of the ingredients will expire on that day! No joke. It is like the food has a timer on it.
Great 1st Week
All the meals were tasty. A couple could have used more vegetables & sodium is higher than I’d like, but not overwhelming.
Would recommend
We’ve been using Home chef for a couple months now and we really like it. The food quality is good but it’s not super expensive. The selection is also pretty good and doesn’t taste like you’re eating the same type of meal. Also the prep time is so much faster than other options we’ve done in the past which makes it much more enjoyable. I also really like that you can skip weeks and not be charged. Particularly nice for the summer when we’re on vacation or traveling. Overall I’d recommend
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Won’t honor advertised sign up incentives
Was super excited for the Heroes incentive including discounts on the first order, free shipping on the first order. 10% discount on following orders. And a complimentary dessert item “for life”.
The only thing I ended up getting was the % discounts. After reaching out to support, they claimed to fix it, but i feeel like they were just brushing me off since the issue persists.
Just be aware, if you’re signing up for the incentives, you probably won’t get them.
Very disappointing
Update: They keep delivering and charging canceled orders. And their support chat keeps kicking me out.
1 star is way more than they deserve
The only thing I ended up getting was the % discounts. After reaching out to support, they claimed to fix it, but i feeel like they were just brushing me off since the issue persists.
Just be aware, if you’re signing up for the incentives, you probably won’t get them.
Very disappointing
Update: They keep delivering and charging canceled orders. And their support chat keeps kicking me out.
1 star is way more than they deserve
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