Absolute Scammers Terrible company
They scam you into getting a subscription by advertising their 19$ cleaning but get you trapped into a 6 month subscription.
The app interface is also terrible.
I found a cleaner I liked and I wanted to continue scheduling with her but on my last cleaning (end of 6 months) it intentionally disallowed me from scheduling a cleaning with her. I’ve heard this is intentional to keep the customer from leaving the platform. Customer support was impossible to reach out to so they do not care and don’t help.
The app interface is also terrible.
I found a cleaner I liked and I wanted to continue scheduling with her but on my last cleaning (end of 6 months) it intentionally disallowed me from scheduling a cleaning with her. I’ve heard this is intentional to keep the customer from leaving the platform. Customer support was impossible to reach out to so they do not care and don’t help.
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Really Great Cleaners
I have been very happy with our cleaners. The app itself is a little complicated for me and I use a business scheduling app for my business and my clients do online booking. Locking in for six months was a bit tough too, I would use them again but I am going to try another company for now to see if it will fit with us better for usability, pricing and commitment.
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Predatory sign up scheme
DO NOT REGISTER AN ACCOUNT ON THIS APP.
Accepting the first “freebie” home cleaning to try out the service locks you into a SEVERAL $HUNDRED DOLLAR long term contract, that you cannot terminate!!
After receiving a promo that promised me a fee-free 1st booking, I decided I’d try out the Homeaglow service.
To try out the service I had to create an account and link a payment method, which is to be expected.
However, after multiple failed attempts through Homeaglow to actually get a cleaner to show up to my house and provide cleaning, I decided their platform was not for me. I attempted to cancel my account and was alerted that I was required to stay on the platform and pay the monthly fee for 6 months. Early termination would require I pay the 6 month fee upfront all at once.
THIS IS A TOTAL SCAM.
The cleaners on the platform cannot be trusted to show up to a scheduled appointment. As inconvenient as that is, I can work around personal issues like that.
What I cannot work around is Homeaglow’s predatory promo sign up scam.
I’m looking to see now if there’s any class-action lawsuit I can join in on around this.
Accepting the first “freebie” home cleaning to try out the service locks you into a SEVERAL $HUNDRED DOLLAR long term contract, that you cannot terminate!!
After receiving a promo that promised me a fee-free 1st booking, I decided I’d try out the Homeaglow service.
To try out the service I had to create an account and link a payment method, which is to be expected.
However, after multiple failed attempts through Homeaglow to actually get a cleaner to show up to my house and provide cleaning, I decided their platform was not for me. I attempted to cancel my account and was alerted that I was required to stay on the platform and pay the monthly fee for 6 months. Early termination would require I pay the 6 month fee upfront all at once.
THIS IS A TOTAL SCAM.
The cleaners on the platform cannot be trusted to show up to a scheduled appointment. As inconvenient as that is, I can work around personal issues like that.
What I cannot work around is Homeaglow’s predatory promo sign up scam.
I’m looking to see now if there’s any class-action lawsuit I can join in on around this.
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The service is ghetto
I’m booked Jaylen for today which is Sunday and they got somebody else down. I only put down three hours. They put out six can somebody from a company please call me before I put this on my social media platforms. This company is starting to cause nipple stress it’s not even worth the service.
Scam
This service is a scam. Not sure where the high reviews are coming from - probably some sort of marketing promotion. Dishonest company. Had the worst experience with the most unprofessional cleaner. Expected to hire a professional cleaner, instead received a high school student, her friend, a child, and them eating food upstairs while they cleaned the carpet. Can’t make it up. Waste of approximately $350. They make sure to lock you in before your experience, then they have 5+ people from overseas call you to try and keep your business / sell you on something. Very bizarre. A disgrace to free market capitalism. This company is not trying to better the community or society, they are trying to take. -this review is based on my experience, and is my good faith opinion and understanding.
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Cleaning with Jennifer n Rose
I love the team I have with Jennifer n Rose! They put there hearts into everthing they do, from plans each time they come they already know what’s needed or what needs to be followed thru from previous time they were here. They love n take care of my pets just like they do for me! I can leave if I had to and feel safe leaving them with all my belongings n my animals ! Thank u Homeaglow for scheduling me with Jennifer n rose the best team ever!
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Response from developer
Hey @Jennifer n Rose! It’s fantastic to hear that everything went well with your cleaner. We appreciate you sharing your experience!
This company is a scam and everyone needs to know.
I don’t typically fall for scams but I did here, so it shows these guys are good scammers.
First - it started with a very pushy salesperson over the phone before 8am in the morning ! He “explained” how things work, leaving out the fact that every step of the way has fees ON TOP of your cleaner’s hourly rate. Say, your cleaner charges $20/hr and you have a 4hr clean. You will also be charged a platform fee ($5/HOUR), and a processing fee ($15 in this case) FOR EVERY CLEANING. that raises the hourly rate to $31/hr.
ALSO you have a monthly membership fee and if you cancel before your contract duration they will still charge you for ALL the REMAINING months. They promise customer service and support with this fee. They take DAYS, in one case a week, to respond bc the only way to reach them is via email. No phone, no chat.
Cleaning services that I’ve gotten are by folks trying to make side cash. One person was about to take public transportation to my house with no cleaning supplies. One person had her toddler grandson dropped off to stay with her while on the clock. Like - what?!Another person rescheduled my cleaning day (why is that even permitted?) and then cancelled. Another cleaned 3/4 of the way - everything was still a little dirty.
The app works ok. 🤡
First - it started with a very pushy salesperson over the phone before 8am in the morning ! He “explained” how things work, leaving out the fact that every step of the way has fees ON TOP of your cleaner’s hourly rate. Say, your cleaner charges $20/hr and you have a 4hr clean. You will also be charged a platform fee ($5/HOUR), and a processing fee ($15 in this case) FOR EVERY CLEANING. that raises the hourly rate to $31/hr.
ALSO you have a monthly membership fee and if you cancel before your contract duration they will still charge you for ALL the REMAINING months. They promise customer service and support with this fee. They take DAYS, in one case a week, to respond bc the only way to reach them is via email. No phone, no chat.
Cleaning services that I’ve gotten are by folks trying to make side cash. One person was about to take public transportation to my house with no cleaning supplies. One person had her toddler grandson dropped off to stay with her while on the clock. Like - what?!Another person rescheduled my cleaning day (why is that even permitted?) and then cancelled. Another cleaned 3/4 of the way - everything was still a little dirty.
The app works ok. 🤡
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Response from developer
@DanaxWalker Hi there, we understand your concerns regarding membership terms, fees, and the support experience you described. Please email support@homeaglow.com with case ID lmap2K in the subject line so our team can assist you further.
READ THE FINE PRINT BEFORE SIGNING UP
I absolutely do NOT recommend Homeaglow. What is advertised as a “free” first cleaning comes with strings attached that were not clear to me upfront, including a subscription fee and a 6-month commitment that you cannot simply cancel whenever you want. There are also additional fees, cleaners frequently cancel at the last minute, and there is no customer service phone number to call when something goes wrong.
The payment situation was even more frustrating. Homeaglow accepted my Cash App prepaid card to charge me for the subscription, but when I tried to use that SAME card to pay for the actual cleaning service, suddenly prepaid cards were not accepted and they wanted my bank card instead.
After that, I blocked Homeaglow payments on both my Cash App card and Navy Federal card because I no longer wanted them charging me. They still attempted to charge me for my supposedly “free” first cleaning. Later, I was charged again on my prepaid card under a different Homeaglow billing/account name.
I also found automatic payments enabled even though I did not knowingly consent to recurring charges in the way they were being processed. I ultimately had to cancel BOTH my Cash App card and my Navy Federal card because I was concerned the charges would continue.
I reported my experience to the FTC.
The $20 subscription fee itself isn’t even my biggest issue. It’s the lack of transparency, the commitment, the payment practices, and how difficult it is to get out once you’ve signed up.
The entire experience felt like a bait-and-switch to me. Please research this company carefully and read every term before giving them your card information.
If it sounds too good to be true, there’s probably a reason. They’ve been sued before in the state of Washington. I should have done more research instead of falling for the fake reviews. There’s also no way to contact customer service. The email they provide does not work, and they also do not respond to inquiries in a timely manner. I wish I could give 0 stars.
The payment situation was even more frustrating. Homeaglow accepted my Cash App prepaid card to charge me for the subscription, but when I tried to use that SAME card to pay for the actual cleaning service, suddenly prepaid cards were not accepted and they wanted my bank card instead.
After that, I blocked Homeaglow payments on both my Cash App card and Navy Federal card because I no longer wanted them charging me. They still attempted to charge me for my supposedly “free” first cleaning. Later, I was charged again on my prepaid card under a different Homeaglow billing/account name.
I also found automatic payments enabled even though I did not knowingly consent to recurring charges in the way they were being processed. I ultimately had to cancel BOTH my Cash App card and my Navy Federal card because I was concerned the charges would continue.
I reported my experience to the FTC.
The $20 subscription fee itself isn’t even my biggest issue. It’s the lack of transparency, the commitment, the payment practices, and how difficult it is to get out once you’ve signed up.
The entire experience felt like a bait-and-switch to me. Please research this company carefully and read every term before giving them your card information.
If it sounds too good to be true, there’s probably a reason. They’ve been sued before in the state of Washington. I should have done more research instead of falling for the fake reviews. There’s also no way to contact customer service. The email they provide does not work, and they also do not respond to inquiries in a timely manner. I wish I could give 0 stars.
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Response from developer
@ShelbyAJohnson Shelby, we understand your concerns regarding your membership, billing, and the terms associated with the service. If you’d like to discuss the account-specific concerns you’ve raised, our team can be reached at support@homeaglow.com. We appreciate you taking the time to share your detailed feedback.
Useless app doesn’t help in anything
We’ve had cancellations one after the other and missed valuable time because of it. On any normal situation the app/company would step in and rectify the situation and get someone else/offer anything up. Not homeaglow. If your driver cancels a ride on a transport app you get a new car, which would be something that homeaglow should do to, but they don’t. They just collect their subscription fees and don’t do anything for it. Might as well save your dollars and headaches and find someone anywhere else. 0/5 useless app with fees
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Response from developer
@ElleT_001 Hi Elle, we’re sorry to hear about the frustration you experienced with your appointments. We understand your expectation for support when scheduling issues arise, and our team is available at support@homeaglow.com to assist with your account.
Not good
Extremely disappointing experience — do not recommend.
It is honestly a sham because this company offers many options and makes the service sound very appealing. We specifically chose the no-commitment, 30-day trial option, and I am very thankful we did not commit to a months-long service because the experience was extremely poor.
The cleaner who came was alone and appeared to have very little, if any, professional cleaning experience. The priority areas we specifically requested to be cleaned felt like they were barely touched. One area received some mild attention, but overall, the quality of cleaning was very poor.
Unfortunately, it felt as though the cleaner was simply passing time rather than actually trying to clean. There was very little sense of urgency or effort. During the supposed three-hour service, the cleaner was also on the phone making calls for an extended period of time—approximately 20 minutes—which further reduced the already limited amount of actual cleaning being done.
The company also heavily promotes the idea that you have a personal agent/manager who is there to support you. Before the service, they were extremely responsive—calling, texting, and making you feel like they genuinely cared about your experience. However, once we informed the manager that the service was unsatisfactory and that we wanted to cancel, the communication essentially disappeared. No meaningful follow-up, no effort to address the concerns, and complete silence. Had to reach out through the website to ensure cancellation.
Based on our experience, the service felt highly unreliable and not worth the money.
I would strongly recommend doing your research and reading reviews carefully before signing up for any long-term commitment. Our experience was extremely disappointing, and I would not use this service again.
It is honestly a sham because this company offers many options and makes the service sound very appealing. We specifically chose the no-commitment, 30-day trial option, and I am very thankful we did not commit to a months-long service because the experience was extremely poor.
The cleaner who came was alone and appeared to have very little, if any, professional cleaning experience. The priority areas we specifically requested to be cleaned felt like they were barely touched. One area received some mild attention, but overall, the quality of cleaning was very poor.
Unfortunately, it felt as though the cleaner was simply passing time rather than actually trying to clean. There was very little sense of urgency or effort. During the supposed three-hour service, the cleaner was also on the phone making calls for an extended period of time—approximately 20 minutes—which further reduced the already limited amount of actual cleaning being done.
The company also heavily promotes the idea that you have a personal agent/manager who is there to support you. Before the service, they were extremely responsive—calling, texting, and making you feel like they genuinely cared about your experience. However, once we informed the manager that the service was unsatisfactory and that we wanted to cancel, the communication essentially disappeared. No meaningful follow-up, no effort to address the concerns, and complete silence. Had to reach out through the website to ensure cancellation.
Based on our experience, the service felt highly unreliable and not worth the money.
I would strongly recommend doing your research and reading reviews carefully before signing up for any long-term commitment. Our experience was extremely disappointing, and I would not use this service again.
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Cleaning with pro made easy
This our first time using Homeglow and we are very pleased.. Iliana is great cleaner .. on time and through…house looks and smells great… will hire her again
Response from developer
Hello @iggyman6057! It’s always uplifting to hear positive stories about our cleaning service. Thank you for sharing!
Homeaglow
I had 6 cancellations in the space of 2 weeks. Some were no shows some were work related their part I understand those but the no shows and them not even responding. And not being able to reach anyone at Homeaglow that is unacceptable. But this sat after cancelling I was shocked I got the best cleaner ever thanks Nikki you made up for all the others!
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cleaning is convenient but beware extra fees!
Cleaning is super convenient but can be hit and miss depending on your cleaner and although they give a low price for cleaning per hour there are about $10 per hour extra in scheduling and credit card fees. Beware!
Will ALWAYS use Maria!!!
Maria!!! Let me tell you! My house has never looked this clean and organized. She came on time, she was amazing to work with and cannot wait to use her again!!!
Response from developer
Hi @Nakjones! We’re delighted to hear how satisfied you were with your cleaner. Thank you for taking the time to share!
Improvement needed
App freezes often, setup could use improving. Navigation and easily accessible information need improvement too
Program problems
I I like the program and I love Melinda, but you have some issues. My original program was for every two weeks. I keep getting text from multiple cleaners and the first week hasn’t even passed. I don’t like getting BugMD all the time.
Just hire cleaners directly, scam
I did not appreciate the lack of transparency when it came to memberships and pricing. Doesn’t make sense to pay monthly subscription to this app in addition to my cleaners. Not much of a discount either. Thought I did appreciate the initial free cleaning, but that’s how they get you. I much prefer hiring a cleaning service through my neighbors and word of my mouth. And knowing my money is going all to them rather than this obscure company that looks like it was AI generated. No thanks. Save your money.
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Good luck
Cleaners will cancel on you the entire time. Paid for one month membership and never received one cleaning. There is no way to reach customer support they will never get back to you in email.
Inconsistent Cleaners and Customer Support
Cleaners are supposedly vetted. Multiple have canceled for not having reliable transportation and multiple have had emergency sick relatives. The monthly fee is on top of any cleaning fees. If 3 out of every 4 is cancelled because of cleaners having troubles, the service is very costly. The cleaners are inconsistent in care, even when having the same cleaner for multiple cleanings. No phone support and service doesn’t respond to unique questions. Also, cannot see any billing information on app. App and service overall could use a lot of improvement.
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Dbl charged
I was charged for the cleaning and another charge
