Bad customer service and scheduling
Chose Mondays between 10AM and 1PM and they scheduled somebody for a Wednesday with an arrival between 8AM and 9AM when I would not be home. Their customer service said it would take 3-4 business days to respond. I understand the 12 hour limit but when I orignally set up the appointment it was 72 hours in advance, not only that, I was not asked to approve this 'alternate time' . Upon requesting a move of the appointment it stated I double booked so I canceled both for Wednesday and made a new one for tomorrow which I will likely not get anyone for since it is so close to the start time. This is a bad experience to start off a client with. This time i noticed it once again tried to put an alternate date which i clicked on the trash icon for and it just reappeared with a different date. After clicking the trash icon again the alternate date disappeared. Havent even had the service yet but the app and website are trash.
Show more
No Show Central
Their cleaners regularly flake out on the appointments you make with them, and there is no remedy for you as the customer when the cleaner no shows. The juice is not worth the squeeze.
Great Experience
My experience with Homeaglow has been great. I understood what I was signing up for when I asked for the first cleaning free. My cleaner did a great job. The app experience was great, and I look forward to using Homeaglow again for future cleanings of my home.
Katherine
She is amazing and i recommed her to everyone!!!
Terrible Experience
Customer service is unresponsive, the cleaners sign up and then cancel over and over again, most of the cleaners don’t speak English, and the service is overpriced.
Scam or I’m dumb
I got charged 6 month payment b4 I even registered n was able to log in the app n now im tryna get an appointment after my payment went through.
Not Worth It
I understand that Homeaglow needs to charge a certain subscription fee for its service, but they are not honest about the fees and charges at the start.
The beginning was rough
For almost 3 months, I had nothing but cancellations, no-shows, a broken vase and bad housekeepers. I have finally found an excellent Housekeeper, who works fast, a hard worker and makes sure everything is completely clean before she leaves. Try out Kari T.
Terrible (absolutely NONE) customer service
There is no way to directly contact anybody at Homeaglow except your cleaner. I’ve had a cancel 10 minutes before she was supposed to arrive. If I cancel within six hours, I’m charged for the visit. The people that have been in my house seemed to be very nice and efficient, however, nobody has ever arrived on time. There always seems to be an excuse. I’m canceling in the minute. I can and I suggest you don’t even start. I’d prefer to have someone, the same person, taking care of my home every week
Show more
Be careful
The cleaners don’t show up and you get charged anyway. You try to contact the customer service and they don’t reply back. You cancel the subscription and they charge you a penalty fee.
Sania was Amazing
She works very, very nice on time. I would definitely book with her again.
Dissatisfied
Too many cancellations from cleaners that cause me inconvenience. Not satisfied
Mixed reviews
My issue isn’t with the cleaning, it’s with the scheduling. Several cleaners changed my requested appointment time without asking me. These appointments were cancelled or rescheduled since they didn’t work with my schedule.
Waste of money
I misunderstood the charges when I signed up. They are basically charging you fees for each clean on top of what you pay the cleaner. Just cut out the middleman and find your own cleaner.
Professional Cleaning
Samantha W did an amazing job cleaning. Even with my 2 cats around.. She is very pleasant to work with it.
Too much hidden transactions and deductions
Useless
Money gouging
Too many hidden fees, totally not worth it.
Timing and date
Cleaning is 5 star but scheduling is not good
I tend to get multiple cleaners contact me for same day or off days after I have already booked a cleaner and date/time
I don’t want to be charged a cancellation fee. I need a set time and date for accommodations due to pets and working from home etc
I tend to get multiple cleaners contact me for same day or off days after I have already booked a cleaner and date/time
I don’t want to be charged a cancellation fee. I need a set time and date for accommodations due to pets and working from home etc
THEY ARE A SCAM
I had a terrible experience with Homeaglow. I was charged $19, and after completing my payment, I was told in the app that if I didn’t add an additional card, my cleaning scheduled for today would be canceled, and I wouldn’t be able to get a refund. On top of that, they keep attempting to charge my Venmo card $40. This feels misleading and unfair. I paid expecting to receive the cleaning service I signed up for, not to be pressured into adding another payment method or face losing my money. I do not recommend this service based on my experience. I want my money refunded and these unauthorized charges to stop.
Show more
Good
Great
