Homeaglow appears legitimate, with a few gaps. The AppsHunter Legitimacy Score for Homeaglow is 73 out of 100 points across 7 verification signals from App Store and developer data.

Homeaglow User Reviews

Name: Homeaglow
Rating: 4.8 (1140 reviews)

Homeaglow

homeaglow

🌟 Lifestyle

Customer Experience

Positive experience42.3% of reviews

Neutral0.0% of reviews

Negative experience57.7% of reviews

~ Based on 26 written reviews from the US App Store.

Is Homeaglow Safe?

Homeaglow appears safe based on user ratings. AppsHunter Safety Score for Homeaglow is 96/100.

This assessment is based on 1,140 user ratings, with an App Store average of 4.8/5.

Safety Analysis

93.7% of ratings point to a safe experience

3.0% of ratings suggest some concerns

3.3% of ratings point to a risky experience

~ Based on 1,140 App Store ratings for Homeaglow.

Is Homeaglow Legit?

Homeaglow appears legitimate, with a few gaps. AppsHunter Legitimacy Score for Homeaglow is 73/100.

Based on 73 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Unreliable Service

This cleaning service is very unreliable. Cleaners cancel last minute and don’t show up. I guess you get what you pay for. I canceled my membership because I need a reliable quality service. This is not it.

Maria Alex T

13 days ago

Great find!!!

A little hard to understand the appointment schedule and how to apply the discount but the cleaning and friendly service made up for it!

1883miri

21 days ago

Least Reliable Cleaning App

Assigned cleaners on this app has canceled on me five times now I downloaded this app to take advantage of the initial free cleaning and on every occasion, the cleaner found an excuse and not come and cancel. One cleaner canceled while driving to the apartment after they called me and said that they hate working later in the day as if it was my fault that they accepted this job. He proceeded to get mad at me on the phone and tell me to cancel the job and I told him no I wasn’t the one who told him to accept it. Then a cleaner refused to start a job when she was inside my apartment building because she didn’t want to climb up two flights of stairs. She then falsely cleaned on the app, but she couldn’t get into the apartment when she was inside the building and I was standing at the door of my apartment. It’s been a month now not a single cleaner has shown up to this apartment and one of these cleanings counted as my promo initial Cleaning. Do not download this app. The people on it are flaky and the customer service is horrendous.

Scatano45

22 days ago

Unscrupulous

You gave me an estimate then charged almost $100 more. No additional services from original order were provided. I’ve tried to contact you by message & email but have not heard back.

thiswon'tsubmit

22 days ago

Complete Scam

Stay as far away from Homeaglow as possible.

They lure you in with an inexpensive introductory cleaning, which I understood was an incentive to sign up. What I did not expect was the number of additional fees that followed. Based on my experience, the costs continued to pile up at nearly every step.

1. Additional hourly fees
You book a cleaning for a certain number of hours and pay the cleaner their hourly rate. However, Homeaglow also adds its own fee for each hour of cleaning. So the advertised cleaner rate does not reflect what you ultimately pay.

2. Processing fees on top of the membership
You’re already paying a monthly membership fee, yet there is also a substantial processing fee after each cleaning—in addition to the other hourly charges. I found the overall fee structure excessive and frustrating.

3. Issues with cleaners and a limited dispute window
Two of the three cleaners I booked did not stay for the full amount of time I had reserved. Despite that, I was charged for the booked time. Homeaglow also gives customers a limited window to dispute issues.

In my case, I had a cleaning immediately before leaving for the weekend and wasn’t able to properly inspect the work until I returned. By then, I discovered incomplete work and what I believed were charges for time that was not actually worked. (Paid extra for baseboard cleaning and they were untouched) When I tried to address it, I was told it was too late. That left me feeling like I had very little recourse.

4. Then came the cancellation charge
After becoming tired of the fees and problems with the service, I decided to cancel my membership. That’s when I discovered yet another charge: it cost me $175 to cancel.

Between the monthly membership, hourly fees, processing fees, my experiences with incomplete cleaning, and finally a $175 cancellation charge, I was extremely dissatisfied with this service.

I attempted to upload a photo to support my review but was apparently unable to do so.

Based on my personal experience, I strongly recommend staying away from Homeaglow. Read the membership and cancellation terms very carefully before signing up so you understand exactly what you may be agreeing to and what it could ultimately cost you.

Svaculik

23 days ago

Exeptional

Nicole did a wonderful job! Will request her every time.

Nolen2

a month ago

Response from developer

Hello @Nolen2! It’s always uplifting to hear positive stories about our cleaning service. Thank you for sharing!

Horrible

Do not use their service. They don’t come out if there’s clouds if it’s sprinkling definitely not if it’s raining.. prices for the membership and the service is more than what they advertise as well, but definitely unless you don’t care about cleaning your house in the fall or winter don’t sign up!

bella hsh

a month ago

Response from developer

@bella hsh Hi, we're sorry to hear you were disappointed with your experience. We appreciate you sharing your feedback and would be happy to assist with any questions about your service or pricing. Please reach out to us at support@homeaglow.com.

Horrible customer service and would not recommend using homo glow

⭐ I’m extremely disappointed with Homeaglow’s customer service and billing practices. I’ve had cleaners sent to my home who were inexperienced or did not properly check in or out, and I was charged because of those issues—which were completely outside of my control.

Trying to resolve problems is incredibly frustrating. There is no easily accessible customer service phone number, and I’ve had to go through multiple emails and different channels just to reach someone.

I’ve also received unexpected additional charges without being contacted first or given a clear explanation. I could not find clear information explaining these charges, how much they would be, or when they would apply.

I ultimately canceled my service, yet I’m still dealing with attempted charges and billing issues. I should not be financially responsible for mistakes made by cleaners or the company. Unfortunately, based on my experience, I cannot recommend Homeaglow.

pmubymelanie

a month ago

Response from developer

@pmubymelanie Hi, we're sorry to hear about your experience and the frustration caused by the issues you described. We'd appreciate the opportunity to assist with any unresolved account or billing concerns. Please reach out to us at support@homeaglow.com using the email address associated with your account.

Cleaning

This company is totally lousy. I’m taken them to court they keep taken money repeatedly out of my checking account and they haven’t even cleaned my home 1st cleaning my home was still dirty I had to clean it after they left. This company is horrible you can’t get in touch with them by phone and they just keep charging my account. So court I am going with these boozos.

Weightless b

a month ago

Response from developer

Hi, we’re sorry to hear about your experience and the concerns you’ve raised regarding your cleaning and the charges on your account. We’d like to better understand what happened and make sure your concerns are reviewed. Please contact our Support team at support@homeaglow.com with the email address associated with your account so we can assist you further.

They steal your card info- Mrunalini V

I didn’t sign up for a membership still they used my card and took $59 additional other than the cleaning charges! Do not download or enroll… they aren’t even offering any refund to me.

Moreover they have additional charges to cancel the membership that I never even signed up for!

Minus stars! Very deceptive

Sonu2001MCV

a month ago

Response from developer

Hi, we’re sorry to hear about your concerns regarding the membership charge and cancellation. We’d like to look into the charges on your account and better understand what happened. Please contact our Support team at support@homeaglow.com using the email address associated with your account so we can assist you further.

Read the terms of service or get scammed.

Make sure you want to pay over $60 a month for a membership, on TOP of cleaner hourly fees that they hide from you, or you have to pay over $100 cancellation fee to end your membership before 6 months. They advertise a $19 first cleaning that will end up costing you over $100 if you want to cancel the subscription you’re forced to buy. Absolutely a predatory, scammy business and honestly, a useless middleman between you and local cleaners.

Kpopperllama

a month ago

Response from developer

Hi — we’re really sorry to hear about your experience, and we appreciate you taking the time to share your concerns. We understand you have questions about the $19 promotion, membership, cleaner rates, and cancellation terms. We’d like to review your account and help clarify the charges and options available to you. Please DM us your name, email, or booking ID, or email support@homeaglow.com so our team can look into this with you. We appreciate your feedback and the opportunity to better understand your experience.

Karen

Highly recommend!

K.Lanell.B

a month ago

Do not get their membership

They will charge you $100 just to cancel your membership
So if you decide in any point, even when you said stop reoccurring cleaning, they will keep charging your account anyways

Meli7676

a month ago

Response from developer

Hi Meli, we're sorry to hear about your concerns regarding membership charges and cancellation. We'd like to make sure your concerns reach the right team. Please contact our Support team at support@homeaglow.com with the email address associated with your account so they can look into this with you.

Lifesaver!

Homeaglow has been a lifesaver for me. They provided the assistance I desperately needed at a price that fits my budget. I’m so glad I discovered Homeaglow!

Happy Casa

a month ago

Response from developer

Thank you so much, Happy — we’re thrilled Homeaglow could help when you needed it most! 😊 It means a lot to know our support and pricing made a difference. If there’s anything more we can do or any feedback you’d like to share, please reach out in the app or at support@homeaglow.com. Thanks for choosing Homeaglow! —The Homeaglow Team

Happy with it

It’s very easy to use up and very convenient services and good customer service when things don’t go perfectly

bugvjn

a month ago

Response from developer

Thanks so much for the great review, bugvjn — we’re thrilled to hear the app is easy to use and our team could help when things didn’t go perfectly. If you ever have suggestions or need anything else, feel free to DM us or reach out to support — we’re here for you! 😊

Its a scam

Please do not get their services. Its a scam. Hidden charges and forced memberships.

effected user

2 months ago

Response from developer

Hi, we're sorry to hear about your concerns regarding charges and membership. We'd like to better understand what happened and make sure your concerns reach the appropriate team. Please contact our Support team at support@homeaglow.com with the email address associated with your account so we can assist you further.

AVOID. SCAM MEMBERSHIP

Why would I need a membership to hire a cleaner? The cleaners still charge full price! Intentionally vague email receipts hide what you are being charged for until you are already charged. Look at other review sites, and find a better company that won’t nickel and dime you

Daniel Kline

2 months ago

Response from developer

Hi Daniel, we're sorry to hear about your concerns regarding membership, pricing, and the charges shown on your receipts. We'd like to better understand your experience and make sure your concerns reach the appropriate team. Please contact our Support team at support@homeaglow.com with the email address associated with your account so we can assist you further.

They are keep charging for membership and fees which I don’t understand

I am using this app last six months and I have a lot of problems. First of all, cleaners are usually not professional. I had first two cleaners they agree the three hours cleaning and left in the middle of the cleaning without finishing it then left after two hours. One of them try to still charge three hours. Try are all on phone and talking worth someone. Other issue is the fee that charged by app. They are charging membership fee and top of it charging unknown fees. The cost being sum up like crazy. Last issue is that hard to find a cleaner. Either they are not accepting very wide range of chemise time. Or they accepting it and either they changing the time without asking you or they keep asking for reschedule. It is sooooo annoying and customer service is. It helping me at all. This is not acceptable. I would give 0 star if I had a change.

DarkTurks

2 months ago

Response from developer

Hi DarkTurks — I’m really sorry to hear about this experience and appreciate you taking the time to share these details. This is not the level of service we aim to provide. 😔 We’d like to make this right. Could you please DM or email us your booking reference, the date(s) and times of the appointments, and the names (if you have them)? We’ll: - Investigate why the cleaners left early and why you were charged for time not rendered - Review the unexpected fees you saw and explain any membership or service charges - Check what happened with the scheduling/reschedule requests and why customer service wasn’t helpful If our team made a mistake, we’ll issue a refund or credit and take steps to prevent this from happening again (additional training for cleaners, clearer fee breakdowns, and improving our support response). You can DM us here, or email support@homeaglow.com with the subject “Review follow-up — DarkTurks.” If you prefer, share a phone number and a good time to call and we’ll reach out. Thank you for flagging this — we value your feedback and want to restore your trust.

Offensively bad customer service

The cleaning is fine. The customer service is offensive.

My password wouldn’t reset so I called to reschedule an appointment. Customer service said they would get back to me in 48 hours — after my scheduled cleaning.

I called sales, they transferred me to customer service which hung up immediately. I called sales again, and explained the issue. They hung up. I tried again, they declined to accept my call thereafter.

The lack of professionalism is shocking. The worst I’ve experienced from a company.

Itisme_

2 months ago

Response from developer

Hi, we're sorry to hear about the difficulty you experienced while trying to reschedule your appointment and reach our Support team. We understand how frustrating it can be when you're trying to resolve an issue before a scheduled cleaning. We'd like to make sure your concerns are reviewed. Please contact our Support team at support@homeaglow.com with the email address associated with your account so we can assist you further.

Still learning the platform.

I’ve tried two cleaners on here and they were both great.
I hate to have to spend my money on a cleaning service but due to health issues, I need help because I just can’t keep up and everything got out of hand. 2 cleaners in a matter of days. Had it Friday and now Tuesday today. I’ll be going for my 3rd appointment on Monday. Money well spent.

Moniee01