Karen
Do not get their membership
So if you decide in any point, even when you said stop reoccurring cleaning, they will keep charging your account anyways
Response from developer
Hi Meli, we're sorry to hear about your concerns regarding membership charges and cancellation. We'd like to make sure your concerns reach the right team. Please contact our Support team at support@homeaglow.com with the email address associated with your account so they can look into this with you.
Lifesaver!
Response from developer
Thank you so much, Happy — we’re thrilled Homeaglow could help when you needed it most! 😊 It means a lot to know our support and pricing made a difference. If there’s anything more we can do or any feedback you’d like to share, please reach out in the app or at support@homeaglow.com. Thanks for choosing Homeaglow! —The Homeaglow Team
Happy with it
Response from developer
Thanks so much for the great review, bugvjn — we’re thrilled to hear the app is easy to use and our team could help when things didn’t go perfectly. If you ever have suggestions or need anything else, feel free to DM us or reach out to support — we’re here for you! 😊
Its a scam
Response from developer
Hi, we're sorry to hear about your concerns regarding charges and membership. We'd like to better understand what happened and make sure your concerns reach the appropriate team. Please contact our Support team at support@homeaglow.com with the email address associated with your account so we can assist you further.
AVOID. SCAM MEMBERSHIP
Response from developer
Hi Daniel, we're sorry to hear about your concerns regarding membership, pricing, and the charges shown on your receipts. We'd like to better understand your experience and make sure your concerns reach the appropriate team. Please contact our Support team at support@homeaglow.com with the email address associated with your account so we can assist you further.
They are keep charging for membership and fees which I don’t understand
Response from developer
Hi DarkTurks — I’m really sorry to hear about this experience and appreciate you taking the time to share these details. This is not the level of service we aim to provide. 😔 We’d like to make this right. Could you please DM or email us your booking reference, the date(s) and times of the appointments, and the names (if you have them)? We’ll: - Investigate why the cleaners left early and why you were charged for time not rendered - Review the unexpected fees you saw and explain any membership or service charges - Check what happened with the scheduling/reschedule requests and why customer service wasn’t helpful If our team made a mistake, we’ll issue a refund or credit and take steps to prevent this from happening again (additional training for cleaners, clearer fee breakdowns, and improving our support response). You can DM us here, or email support@homeaglow.com with the subject “Review follow-up — DarkTurks.” If you prefer, share a phone number and a good time to call and we’ll reach out. Thank you for flagging this — we value your feedback and want to restore your trust.
Offensively bad customer service
My password wouldn’t reset so I called to reschedule an appointment. Customer service said they would get back to me in 48 hours — after my scheduled cleaning.
I called sales, they transferred me to customer service which hung up immediately. I called sales again, and explained the issue. They hung up. I tried again, they declined to accept my call thereafter.
The lack of professionalism is shocking. The worst I’ve experienced from a company.
Response from developer
Hi, we're sorry to hear about the difficulty you experienced while trying to reschedule your appointment and reach our Support team. We understand how frustrating it can be when you're trying to resolve an issue before a scheduled cleaning. We'd like to make sure your concerns are reviewed. Please contact our Support team at support@homeaglow.com with the email address associated with your account so we can assist you further.
Still learning the platform.
I hate to have to spend my money on a cleaning service but due to health issues, I need help because I just can’t keep up and everything got out of hand. 2 cleaners in a matter of days. Had it Friday and now Tuesday today. I’ll be going for my 3rd appointment on Monday. Money well spent.
Deceptive
worth it
Usually I’d have to pay like $300 to $400 for a house cleaning, but with Homeaglow I’m only paying around $160-$200 for a 4 hour clean (and that’s including the tip). Definitely a great deal if you find a cleaner you love like Denise.