Why did Hooters run this April Fools chicken wing special with NO STAFF????? I arrived at Hooters around 6:05. There was NO host at all and no one came to the door until roughly 20 minutes later. We didn’t get our food until 7:40p. Somehow our food order “magically” got lost.. I’m very disappointed. My appetizer which was a fry and cheese sauce took over 40 minutes to receive and guess what it came out COLD. I expect to be contacted to resolve this issue. I’m a very concerned, the acting manager on duty was in the back cooking . So many customers came to the bar to complain to our bartender about not seeing their waiter / waitress for over 15 minutes . We ended up at the bar beside no host came and we got skipped because a regular customer came in and went straight to the bar , I didn’t know it was open bar , kept restaurants have a host who direct you . I’m reaching out because who ever is running this franchise location really needed to be there or have something in place to accommodate the crowd and if they didn’t they should have rolled up their sleeves and worked hard like these workers who want to be at home with their families as well. I also ordered twenty wings , 4 of them were flats and the rest was drums, I asked about this before I ordered to ensure I don’t get a plate full of drum parts. I’m completely disappointed and in awe to my experience tonight . And although I went for the $3.99 wing special, we spent $50. So I get the gimmick but at least you guys could have coverage . To make things worse , my husband and I are educators , we have to get up early for work. This took entirely too long . The only positive takeaway was our bartender Tia. She was patient and kind and took many complaints that had nothing to do with her. There should have been a manager present to keep the restaurant calm.
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