Hotels.com User Reviews

What users say

Top reviews

Good stay

I stay at this hotel pretty often because it is close to a music venue I frequent. It is reasonably priced, mellow and I like the suite options. I really like their pool but this time it was out of service which was disappointing but they did allow me to lay out in the sun for 20 minutes so that was good.
The staff is extremely friendly here. I’ll continue to stay here.
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Rivergums Caravan Park

We stayed in a dog friendly Cabin No 6 in this Park , I could not fault this cabin in anyway , roomy , clean , quiet, we had a lovely walk along the McIntyre River with our Cavoodle . Highly recommend this park in Goondiwindi.

Love it

The best

too many annoying aggressive push advertisments

so sick of having my watch vibrate and wreck my concentration with apps like this aggressively pushing advertisements. The annoyance of this FAR outweighs any benefit this app provides

Best

The best in the West!!!

Nice place

It was very clean and had a nice breakfast. Would stay here again

Old Version

Don’t like the new version of the hotel.com. Old version you got more rewards for your stays

Great view of the city

Take the Aonami line from the Nagoya Station will directly drop you off next to the hotel. The hotel is beautiful and well appointed. We purchased the club access which was nice. It provided breakfast plus snacks and drinks throughout the day. The only suggestion I have is that the menu stayed the same ( for the two days we were there). It would be nice if they change the menu daily (or at least the main dishes).
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Clean Rooms

Friendly staff and nice clean rooms. Good breakfast!

Love

Great app

Hotel

No cancellation policy wit money return is the worse i literally book the room in the hotel and cause I put the wrong date I wasn’t able to get a refund

Very nice hotel

If you need a break from other hotels and would like a nice experience, this is the one! I booked in July 2026, and it was perfect. If I was too hot, I could open the doors to the outside for fresh air. If I wanted to take a nap in the cold, it was perfect. Other hotels and stays ran too warm even with the windows cracked. This also was nice to relax in from all the driving around Iceland. Highly recommend if you can swing it!
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Warning about rescheduling and hotels unable to help with third party apps

I’ve used this app several times for multiple reservations. If you make a mistake with the date the app will not help you. It’s impossible to talk to an actual person… they only use chats and emails. I’ve tried for seven days to reach someone.. when you talk with the hotel they can’t help you either since the app uses a different card and they had trouble reaching someone too. So I learned an expensive mistake don’t use this app…
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Italy trip.

Oma06

Good

Good

The virtual agent is useless

I ask a simple question as how to add a new card for payment but the virtual agent is so useless! It either cannot understand the question or gives error response.

Hotel Changes - average experience score

Parking a car is now charged at $15 on top of accommodation unless you are an Accor member. The room we stayed was outdated unsure of becasue the booking was made via hotels. Some people received special toys, bathrobes slippers toiletries us nothing we had to ask for it. The neighbours V were noisy till 12am, the pillows were uncomfortable. This was our 4th time in the hotel and very disappointing experience. No loyalty to its patrons who stay there rather what room has been booked.
A lot of kids staff to do which is also at extra cost. Only pool is included and gym.
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Contact agent and booking options

Terrible

Such a scam

My account has 155 one key cash and it doesn’t allow me to make reservations with it!

Vendue terrible

We stayed here two nights, both nights fire alarm went off after midnight. We had to get dressed and it was a false alarm. This is not a good place to rest, especially at 500 bucks a night stay away from this hotel.